Accomplished professional seeking a key role with an organization in need of a q

ualified individual to provide executive support or high-level administrative ac

tivity that will benefit from initiative, organizational skills, hard work ethic
, and multi-tasking abilities.
Focused, highly motivated, results driven Executive Assistant with over 15 years
of demonstrated success and experience in developing and optimizing business ef
ficiency. Adept in providing excellent customer service while focusing high pay-
off improvements that maximize immediate bottom-line results. Skilled providing
top-notch administrative support to several executive level positions including
Presidents in different business industries. Able to handle multiple projects an
d meet deadlines under pressure. Successfully coordinate calls, travel arrangeme
nts, meetings and expense reports. Organized team, set strong working relationsh
ips and standards for other employees. Accurately prepare weekly, monthly, quart
erly and annual board reports and presentations. Professionally handle all busin
ess matters with the highest standards of confidentiality. Excellent interperson
al skills and able to communicate and collaborate effectively with co-workers wh
ile diverse at all levels. Self-motivated and able to work independently or in a
team.
TRAINING AND DEVELOPMENTAL SKILLS
Education and Training: knowledgeable in principles and methods for curriculum a
nd training design, teaching and instruction for individuals and groups, and mea
surement of training effects.
Finance and Administration: adept in business and financial management principle
s involved in strategic planning, resource allocation, human resources modeling,
leadership technique, accounting methods, and coordination of people and resour
ces.
Personnel and Human Resources: working knowledge in principles and procedures fo
r personnel recruitment, selection, training, compensation and benefits, labor r
elations and negotiation, and personnel information systems.
Clerical Duties: demonstrated background in administrative and clerical procedur
es and systems such as word processing, managing files and records, designing fo
rms, and other procedures and terminology.
Problem solver: respond rapidly and appropriately to changing circumstances. Eva
luate problems, make astute decisions to effect positive change, and refocus on
new priorities
Technology Savvy: knowledgeable in computer operations and applications includin
g Microsoft Office Suites 2007 & 2003 (Word, PowerPoint, Excel, Outlook), ADP EZ
Pay, P-Net, Concur, Zoom Info, Siebel, Sales Logics, Oracle, Access, Lotus 1-2-
3, Lotus Notes, Visio, Apollo, and Sabre
CAREER OVERVIEW
Executive Administrative Assistant - Sr. VP of Sales Worldwide:
Equinix, Inc. (formerly Switch and Data Facilities, Inc.) * Tampa, FL
Jul 2007 - Jun 2010
* Supported the Sr. VP of Worldwide Sales, Director of Sales Operations and 9 Re
gional Vice Presidents for Switch and Data; Back-up Receptionist on Cisco Multi-
line Phone System
* Prepared processed and approved Purchase Order Requests in corporate accountin
g system P-Net; Expense Reports created, reviewed and approved utilizing Concur
Expense Reporting System Software
* Effectively coordinated travel arrangements customer meetings, Quarterly Team
Meetings, Quarterly Regional Reviews and Annual Sales Kick-off Conferences 150+
attendees (Dec. 2007-2009); saved Company over $45K under allocated Annual Confe
rence budget in 2009
* Prepared and coordinated sales announcements, agendas, and presentations for m
eetings including conference calls utilizing "Webex" Online Presentations
* As Sales Administrator, updated customer information within Siebel CRM System
and issued the customer usernames and passwords for the S&D "CustomerOne" Web Po
rtal
* Oversaw monthly updates for Sales Person of the Month, policies and procedures
to Sales Intranet Page; issued monthly commission tracking
* Adept in troubleshooting computer issues often fixing problems utilizing "Remo
te Access," opening IT tickets if issues were systems related
* Assisted in development, then coordinated and implemented the New Hire Sales P
ersonnel Training Program, printing and collating materials (2008-2010)
* As Customer Contract Support Specialist, processed Service Orders utilizing Si
ebel CRM System
Office Support Specialist Administrative Assistant II:
City of Tampa/Parks and Recreation Department * Tampa, FL
Apr - Jun 2007
* Supported 16 managers and supervisors in various divisions within the Parks an
d Recreation Department
* Maintained centralized files, answered phone calls from probation officers/com
munity service workers asking questions, making inquiries and tracking community
service hours
* Created spreadsheets for Director to track and analyze events budgets
* Created all advertisements for the summer programs sponsored by Tampa Parks an
d Recreation Centers
* Created/Maintained mailing lists while administering receptionist back-up
Executive Administrative Assistant:
JP Morgan Chase * Tampa, FL
Dec 2005 - Mar 2007
* Supported the Vice President of Health Saving Account Operations (HSA), nine m
anagers, eight supervisors and over 100 staff
* Created all Personnel Files, obtained Security Clearance, requested and setup
prospective JPM computer database systems; as well as printer mapping
* Processed Security ID Badge requests via the "Passport ID Badge System"
* Handled tasks in off-boarding (terminated employees) process entailed requesti
ng deletion of all accesses including Tax Port through GARS System eliminating a
ll Ids and Database Accesses deleting ID Badge Access
* As Security Access Administrator, maintained and updated ID Badge Security Acc
esses with Passport System as well as the internal Electronic Fund Transfer Secu
rity Accesses for all Employees in HSA
* Maintained Personnel Files for over 150 Employees and/orConsultants and Tempor
ary Staff, Manager and Supervisors
* Coordinated/Planned Monthly Meetings as well as Corporate Account Visitor Tour
s/Meetings entailed processing Catering Orders utilizing the "MyAssistant" Progr
am for Aramark
* Arranged for conference call-ins with the "Peacebridge" System
* Created EURC Troubleshooting tickets requests for department computer/laptop i
ssues
Executive Assistant/Customer Support Representative:
Lazy Days RV Super Center * Seffner, FL
Mar - Dec 2005
* Supported and aided President and General Manager of Crown Club
* Assisted eleven Sales Representatives and eight Service Coordinator while effe
ctively supervising four clerical staff
* Developed and maintained several reports for to show increase/decrease in dail
y sales trends and maintenance service
* Processed payments for sales and services rendered
* Logged and tracked customer sales, finances, insurance, delivery and service
* Served as a member of "Monthly Corporate Staff Meeting Coordination Committee"
* Provided top-notch customer service taking calls and meeting with unsatisfied
customers of our product, cost or services; including listening to concerns and
rectifying situations
* Arranged special customer accommodations and provided guest services
* Answered multiple line telephones and maintained constant communication betwee
n customers and staff
Retail Data Collector Supervisor/Coder:
AC Nielsen Company * Schaumburg, IL
Aug 2001 - Mar 2005
* Collected data from area stores with an Intemec (hand-held computer) and submi
tting the data as collected via telephone line
* Performed hiring and training new employees and assigning territories
* Obtained new store vendor clientele to enhance the survey regional areas. Comp
letion of in-store Reports and profiles as needed
* Maintained a relationship with corporate client and vendors to allow for codin
g products requiring additional detail/information for the database; this proces
s included locating product at one or many stores, presenting the information re
garding request, and returning the information in a timely manner
Administrative Assistant to HR Director:
Walt Disney World Attractions * Tampa, FL
May 1996 - Jun 1999
* Supported 12 Reservation Sales Managers and Human Resources Manager for Tampa
Reservation Center (1000+Cast Members)
* Executed typing, processing of terminations and new hires, and utilizing acces
s software system
* Performed maintenance of all personnel files and daily ARCs database updates
* Processed FMLA, COBRA, OSHA and Short/Long Term Disability claims and paperwor
k
* Acted as a liaison for WDW Orlando and WDW Tampa for obtaining new hires ID ba
dges which entailed implementing a Security System for Tampa site
* Proposed, implemented and successfully coordinated the cafeteria services cont
racts being constructed and opened for onsite employees
* Implemented and coordinated the Tampa Job Fairs for WDW as well as creating se
curity badge distribution in Tampa instead of having to be done by Orlando
EDUCATION AND CERTIFICATION
Hillsborough Community College * Tampa, FL (Sep 1990 - Dec 1991)
* Major: Business Administration
County College of Morris * Randolph, NJ (Sep 1984 - Sep 1985)
* Major: Communication in Mass Media
PROFESSIONAL CERTIFICATIONS
Managing Transitions and Change
Managing Priorities and Deadlines
How to Communicate Effectively with People
Managing Multiple Projects, Objectives and Deadlines
Administrative Assistance Conference
Conference for Women
Time Management
Leadership Networking
Managing-up Workshop
Personal Discernment Inventory