JOSE LIZARRAGA

2120 Clement Street #4

San Francisco, California 94121
jl7ee606@westpost.net
415-420-3310

NETWORK ENGINEERING & ADMINISTRATION

Project Management * Network Management * Desktop/Network Support
Highly accomplished network engineering professional with a solid history of des
igning and architecting connectivity infrastructure within large-scale environme
nts. Expert at gathering system requirements based on a comprehensive analysis o
f business functions and objectives, discussing strategies clearly with clients,
and implementing systems with minimal disruption to current operations. Profici
ent at executing project tasks with cross-functional personnel and interfacing w
ith technical users, technical developers, and client stakeholders. Equally stro
ng in responding to escalated desktop support issues. Excellent communicator and
team leader; can direct project resources across the entire management life cyc
le with a track record of delivering results on-time and within budget.

CORE COMPETENCIES
=================
* Network Administration
* Technology Security
* Process Improvement
* Network Solution Design
* Rollouts & Migrations
* Strategic Planning
* Team Building
* Wireless Networking
* Client Relationships
* Systems Integration
* Pilot Testing
* LAN/WAN Infrastructure

PROFESSIONAL EXPERIENCE
=======================
CISCO NETWORKING ACADEMY / MICROSOFT IT ACADEMY - SAN FRANCISCO, CALIFORNIA - 20
08-PRESENT
STUDENT
Set up and maintained VMware workstations in Windows and Linux environments; rep
licated and resolved critical customer issues within laboratory. Administered Wi
ndows Server 2008 and Active Directory, to include managing user accounts, maint
aining server resources, and configuring file, print, terminal services and doma
in controllers. Wrote backup scripting for servers using BackupExec software and
Remote Desktop application to manage remote locations. Configured Cisco Routers
for WAN connections including serial, point-to-point and frame relay. Configure
d ACL's based on network requirements, and IP addressing services including NAT,
DHCP and DNS. Configured Cisco Catalyst Switches for VLAN's, VTP and Spanning T
ree. Earned several key certifications in Microsoft and Cisco technologies based
on advanced coursework and testing.

MANAGEMENT CONSULTING GROUP - SAN FRANCISCO, CALIFORNIA - 2008-2009

IT INFRASTRUCTURE ENGINEER, BARCLAYS GLOBAL INVESTORS
Optimized revenue-generating and risk managing processes within software develop
ment life cycle (SDLC); ensured all processes aligned with company-wide policies
for business risk. Supported systems and applications internationally in tier 1
and tier 2 environments; engaged with customers to identify solutions for proce
ss improvement and align business needs with IT infrastructure. Trained infrastr
ucture engineers from foreign offices on firm standard procedures and technical
support strategies for Southeast Asia market.
KEY ACHIEVEMENTS:
> Collaborated closely with clients and managers to design and publish technical
documentation standards, including a web-based Compliance Operations Guide, for
proprietary applications within the firm, such as ShareIT, EAT, and ASM.
> Designed NoDAP monitoring and reporting guide on web-based platform to monitor
and report use of high-risk applications and databases for managers to execute
audits and compliance assurance activities.

BOOZ ALLEN HAMILTON - SAN FRANCISCO, CALIFORNIA - 1999-2008

NETWORK ENGINEER/SPECIAL PROJECTS MANAGER (2004-2008)
Oversaw all aspects of design, implementation, and standardization for innovativ
e networking solutions; enhanced employee productivity by initiating remote oper
ations and led Client Support Services teleconference meetings. Anticipated and
directed strategy design for upcoming team projects; developed action items and
championed all data gathering, staff supervision, analysis, and time management
for new projects. Achieved project goals and objectives while maintaining scope
and schedule of engagements.
KEY ACHIEVEMENTS:
> Directed migration of 1200+ computers in U.S. West Region to Windows XP platfo
rm; performed all software and memory upgrades with minimal disruption. Improved
support, reduced cost, and shrunk risk of data theft.
o Developed strategy for each office roll out and assigned Lead Customer Support
Engineers to offices within the region; examined FileMaker Pro asset management
database to determine specific needs for each system and obtained all necessary
licenses.
> Migrated 38 Novell Servers across 22 different BAH offices from Novell NetWare
6.0 to Novell NetWare 6.5; led team of 3 Technical Engineers outside business h
ours to meet all deadlines and deliverables with zero downtime.
o Received Team Appreciation Award/Absolute Personal Best commendation for going
"above and beyond" expectations during the management of the project.
> Created Small Office Home Office (SOHO) Standards for Checkpoint firewalls and
routers; authored Mobile EVDO router standards and established standards for IP
schemes, Security, IP tunneling, and wireless access.
o Enhanced offering of extended connectivity services to offsite client teams an
d required highly secure networking to improve IT security and integrity.
o Increased cost efficiency of connecting remote offices into company enterprise
network with encrypted VPN connectivity.
> Coordinated several office expansions and new office build outs within the U.S
. West region (Albuquerque, NM, El Segundo, CA, Kansas City, MO, Oklahoma City,
OK, Ridgecrest, CA, Troy, MI) and worldwide (Jakarta, IDN, Seoul, ROK). Gathered
business requirements, performed site surveys, and assembled proposals to repla
ce existing infrastructure. Conducted ROI analysis, installed broadband connecti
ons, engineered file and print services, and allowed easy addition of LAN connec
tions as the office grew (scalability).
o Installed and configured all networking functions, tested connectivity, and pr
ovided access for resources to 200+ remote users in an environment where access
was previously nonexistent.
CUSTOMER SUPPORT ENGINEER (1999-2004)
Delivered assistance with software and hardware technical issues to 850+ clients
in 18 office locations across 5 time zones; led team of technical staff and con
tractors to cover entire region and ensure all customers receive support accordi
ng to Service-Level Agreements (SLAs). Configured Cisco routers and switches, in
stalled and upgraded WANOps department functionalities, and administered Novell
NetWare Servers during all phases of life cycle. Performed e-mail and file serve
r backup administration, and new office build outs.
KEY ACHIEVEMENTS:
> Championed management of 9 office expansions and new office builds; obtained s
ystem requirements, performed site surveys, coordinated broadband connectivity,
and enabled scalability to align with future growth.
o Purchased necessary networking equipment via extensive negotiations with vendo
rs, such as fileservers, Cisco routers and switches, APC Battery Backup, WAPs, a
nd cabling.
o Ensured solid ROI, in which the new network would reach profitability in just
a few months while allowing for office expansion.
> Managed Support Engineers to migrate 850+ client computers to new infrastructu
re; performed software upgrades and installed additional memory within each mach
ine; brought all assets into PC life cycle management to improve support, reduce
costs, and minimize data theft risk. Transferred all users into Win2k platform
with little disruption.
> Composed SOHO Standards for Sonicwall firewalls and routers to expand connecti
vity services to remote offices and allow business-required connectivity.
o Sought methods for configuring Sonicwall and Novell NetWare fileservers to all
ow remote administration via Sonicwall sites to save thousands of dollars in tra
vel expenses and fees for support.
o Assisted the WAN Operations team to convert remote offices from DSL/Cable to M
PLS; assembled documentation to simplify transition of the SOHO pilot project fr
om pilot to production.

ADDITIONAL EXPERIENCE
=====================
UNITED PARCEL SERVICE (UPS) - SAN FRANCISCO, CALIFORNIA
INFORMATION SERVICES TECHNICIAN
Developed communication and support networks both internally and externally; sup
ported hardware and software for PCs running Windows 95, Novell NetWare 3.12 fil
e servers, and associated proprietary operations systems. Reviewed all deliverab
les for quality assurance and directed team members with a solid track record of
clarifying ideas, maintaining timeframes, and executing all activities accordin
g to best practices.

EDUCATION & CREDENTIALS

=======================
BACHELOR OF SCIENCE IN APPLIED MATHEMATICS
SAN FRANCISCO STATE UNIVERSITY, SAN FRANCISCO, CALIFORNIA

TECHNICAL CERTIFICATIONS
========================
Cisco Certified Network Associate (CCNA) Candidate, expected December 2010
Trained in Windows Server 2008, Server Administration and Windows Server 2008, N
etwork Infrastructure

SELECTED TECHNICAL PROFICIENCIES

================================
OPERATING SYSTEMS:
Windows (9x, 2000, XP, Vista), MS-DOS (all versions), Macintosh (OS 9, OS X), Ap
pleTalk Server, Linux
METHODOLOGIES:
ITIL Methodologies-Service Desk, Incident Management, Change Management, Softwar
e Asset Management, Service Design, Service Level Management, Knowledge Manageme
nt, Risk Management, Capacity Management
TESTING TOOLS:
Wireshark Protocol Analyzer, Cisco Packet Tracer
SOFTWARE:
MS Exchange Server, MS SharePoint, Windows Server 2003/2008 (Active Directory),
Novell NetWare Server (4.x, 5.x, 6.x), Cisco IOS (11.0 - 12.x). MS Office Suite,
MS Outlook, MS Visio, MS Virtual PC 2007, MS Virtual Server 2005, VMWare (Serve
r & Workstation), Citrix (Access Gateway), Oracle, PeopleSoft, Backup Exec (Seag
ate, Veritas), Norton (Anti-Virus, Ghost, Utilities), Symantec (Anti-Virus, Ghos
t), HP Jet-Direct, VPN client (Checkpoint, Cisco, Nortel), VNC, PC Anywhere, Rem
ote Desktop/Terminal Services
PROTOCOLS:
LAN, WAN, WLAN (802.11 a/b/g/n), WWAN, IPX, TCP/IP (IPv4 & IPv6), VPN, NAT, WEP,
WPA-PSK, Spanning Tree, VLANs, ATM, Frame Relay, HDLC, PPP, ARP, IPSec, IP, ICM
P, RIPv1, RIPv2, BGP, EIGRP, OSPF, TCP, UDP, RTP, HTTP, FTP, SNMP, SMTP, POP, PO
P3, LDAP, DNS, DHCP, TELNET, DES, 3DES, AES, MD5
HARDWARE:
Laptops & Workstations (PC, Macintosh), Blackberry, Verizon WWAN cards, Fileserv
ers (IBM NetVista, Compaq Proliant), RAID (0, 1, 5), Network Printers (HP, Ricoh
, Samsung etc.), HP Print Servers, Cisco Series Routers & Catalyst Series Switch
es, Firewall/Routers (Checkpoint, Linksys, Sonicwall), NAS Servers, WAPs, APC UP
S
TOOLS:
HP Service Center, CA Unicenter Desktop/Server Management, PeopleSoft/Vantive
OTHER:
Ethernet, FastE, GigE, ISPs, EVDO, OSI Model, TCP/IP Model, Radius, IP addressin
g schemes & sub-netting (VLSM, CIDR), ACLs