Joe Benfield

2712 Mark Drive

Mesquite, Texas 75150
903-413-0109
jb845a1e@westpost.net
Work Experience
Joe Benfield Contractor/Systems Analyst
Metroplex/Hunt County 9/2009 - Present
Contract Systems Analyst - On Site and Telephone/Help Desk Support of multiple H
ospitals, Lawyer, CPA, Realtor, and Physician Facilities in Hunt County, and the
Metroplex area. Support of Desktop and Server Computers, Desktop and Server App
lications, Internet, and Dedicated Circuits. Responsible for Apptix Hosted Email
Administration, Exchange Servers, TSystems Servers, Local Vlan and Wide Area Ne
twork Administration, maintenance, and upgrades.
Hunt Memorial Hospital District Systems Analyst
Greenville, Texas 3/2003 - 9/2009
Systems Analyst - Supported The Help Desk, Email Administration, Exchange Server
s, TSystems Servers, Local Vlan and Wide Area Network Administration, maintenanc
e, and upgrades. Responsible for Meditech 5.6 Systems Operation, Meditech Data
Repository, Meditech hardware configuration, and Meditech Administration to incl
ude Data Base comparisons, compactions, Care Taker monitoring, Backups, Citrix S
ervers, Terminal Servers, Terminals, IBM, Dell, and Bridgehead Storage Area Netw
ork, and Printers. Support of Microsoft NT 4.0, Windows Server 2000 thru 2003, W
indows 2000, Windows XP, Vista, Novell 5.x, Cisco, 3Com, and Nortel Switches, 3c
om and Digi Terminal Servers. Established Work Order/ Inventory System using Tr
ackit. for all I.S. related equipment.
Medical Center at Lancaster/American Medtrust Systems Analyst
Lancaster, Texas 3/2001 - 3/2003
Systems Analyst - Support for Local and Wide Area Network Administration, mainte
nance, and upgrades. Responsible for Meditech Systems Operation, Meditech hardw
are configuration, Meditech conversion, and Meditech Administration to include D
ata Base comparisons, compactions, Care Taker monitoring, Backups, Terminal Serv
ers, Terminals, and Printers. Additionally responsible for all administration,
adds, moves and changes for Meridian PBX and Voice Mail. Performed all systems m
aintenance, upgrades, troubleshooting and diagnosis. Support of Microsoft NT 4.
0, Windows 9X, Windows 2000, Windows XP, Novell 4.x, Cisco, 3Com, and Bay Networ
ks Switches, Routers, 3com and Xyplex Terminal Servers. Established a Help Desk
System for all I.S. related Issues. Established an Inventory System for all I.S
. related equipment. Completed Hospital wide project to come into compliance wit
h HIPAA, and Joint Commission regulations.
Compucom Systems, Inc Senior Network Analyst
Dallas, Texas 3/1999 - 3/2001
Senior Network Analyst - Remotely monitoring and managing client network devices
and infrastructure on a nationwide basis. Inclusive of systems maintenance/upgr
ades, troubleshooting and diagnosis. Support of Microsoft NT 3.51/4.0, Windows
9X, Windows 2000, Citrix WinFrame, Novell 4.x, Unix (HP & Solaris), Shiva Access
Switch, Cisco, 3Com, and Bay Networks Hubs/Routers. Setting SNMP traps to capt
ure critical server statistics. Effectively managing remote networks with Seaga
te Manage Exec, HP Open View/Network Node Manager. Customer Applications monitor
ed include ASP (Automatic Data Processing), E Commerce, Unix, and Microsoft Netw
orks.

ALL Computers of Texas Senior Systems Engineer

Royse City, Texas 2/1998 - 3/1999
Suppport for all technical and managerial aspects of data automation jobs, PC re
pair/upgrades WAN and LAN related projects. Duties include consulting, design, W
AN/LAN installation and integration, voice and data cabling, warranty repair, eq
uipment building and testing, equipment maintenance and repair, sales and techni
cal support, customer relations, customer training, and personnel management.
CompUSA Information Systems Coordinator
Dallas, Texas 3/1996 - 2/1998
Systems Coordinator-Responsible for the design, installation, repair, and mainte
nance of Local and Wide Area Networks in 150+ CompUSA stores throughout the Unit
ed States. Networks using Novell 3.X/4.X, Microsoft NT 3.51/4.0 Microsoft Office
, Synoptics Hubs and MAUs, Print Servers, Modems, IBM RISC, Serial Concentrators
, Fax Servers, Lotus Notes, Dos/Windows 3.1/95/NT Workstations, Terminals, CSU/D
SU, Routers, T1, Frame Relay, PBX, and Voice Mail. Additionally responsible to m
anage personnel, and IS projects for future upgrades, additions, and complete sy
stem changes.
Hughes Training Network Operations Manager
Irving, Texas 3/1990 - 3/1996
Operations Manager-Support for the design, installation and maintenance of 15 Lo
cal, and two Wide Area Networks using Novell 3.11 with TCP/IP and IPX. These net
works use assorted Routers, CSU/DSU, Hubs, Concentrators, Bridges, Fax Servers,
Email Servers, HP 9000, HP 3000, DTC, Terminals, and Dos/Windows 3.1/95 Workstat
ions. Additionally responsible for Ericsson MD 110 Phone Switches/PBX, and Voice
Mail System.
United States Air Force Engineering and Installation Team Chief
1/1983 - 3/1990
Team Manager of a twelve person team installing and testing Cryptographic/Secure
voice and data networks worldwide. Honorable Discharge.
Education and Certifications
* A+ Certified
* Network + Certified
* Microsoft Certified Professional
* Ericsson MD 110 PBX Certified
* Compaq (Servicing Compaq Products)
* Community College of the United States Air Force - Computer Science (99 hours)
* Meridian PBX Adds, Moves, and Changes
* HP Open View Certified Consultant for Network Node Manager
* HP MPE Systems Operation
References Available on Request