Elizabeth A.

Slippey
PO Box 621 Townsend, DE 19734
Phone: (302) 229-1354
Email:
Objective:
Exploring opportunities to apply extensive experience in computer software, tech
nical support, infrastructure management, and database administration in a chall
enging career environment where strong communication, troubleshooting, analytica
l and planning skills can be effectively utilized. A committed professional, who
is highly organized, adjusts well to all types of environments, learns new proc
edures quickly and makes appropriate applications, and is knowledgeable in the I
nformation Technology industry.
Skill Summary:
Computer Skills:
Microsoft Office Suite (Word, Excel, PowerPoint)
Windows XP/Vista
Microsoft Office XP/2003/2007
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Power Point
Visio 5.0 Professional
Lotus Notes, Microsoft Outlook
Internet Explorer
Quicken 2000
Microsoft Project
Hummingbird Bi-Query
Pyramid (CSC labor actuals reporting tool)
Global Resource Manager (global resource and analysis application specialized fo
r CSC)
Novient
Competency Strengths:
Team Building
Analytical
Multi-tasking, Managing and Measuring Work
Interpersonal skills
Oral and Written Communications
Flexibility, Coordination, and Organization
Action Oriented
Business Acumen
Business Management/Support Services:
Technical Support Management
Project and Budget Management
Marketing
Research
Logistics Management
Client Interface
Process Improvement
Quality Assurance
Professional Work Experience:
Computer Sciences Corporation (CSC) January 2004 - Present
Workflow Analyst/Global Resource Manager Subject Matter Expert Townsend, Delawar
e
* Provide Workflow Support for various accounts - DuPont, AT&T, Sun Microsystem
s, General Dynamics Armament and Technical Products (GDATP).
* Update/Utilize Global Resource Manager (global resource and analysis applicat
ion specialized for CSC).
* Perform all required duties for the GDATP account in Global Resource Manager.
* Process projects in Novient.
* Maintain and update Application Catalog.
* Triage and Assign workflow tickets.
* Compile Metrics for project deadlines, budgets, and labor hour burn rates.
* Create and analyze daily and weekly reports.
* ProjectLink Administrator.
* Webex Administrator.
* Perform compliance audits.
* Create Ad-Hoc reports from Global Resource Manager database.
* Utilize Pyramid to confirm and report actual hours incurred.
* Follow and enforce policy/procedure protocols for Global Process Framework.
* Create, and coordinate with Finance Department, Charge Code requests.
* Support 16 Portfolio Managers and 36 Dispatchers on the Sun account in the us
e and issues of Global Resource Manager.
Queue Manager/Resource Manager/World Sourcing Manager Subject Matter Expert
July 2002 - January 2004
* Provided support for the J P Morgan Chase Financial Application Development T
eam.
* Provided World Sourcing Manager support for various TMG accounts - Nortel, Du
n & Bradstreet, FEDCAC, Reynolds & Reynolds, J P Morgan Chase.
* Updated/Utilized World Sourcing Manager (global analysis application speciali
zed for CSC).
* Processed Novient records.
* Performed compliance self-assessments weekly and monthly.
* Utilized Pyramid to prepare weekly billable/non-billable report.
* Created and maintained monthly performance scoreboard.
* Created and maintained Project Plans.
* Updated client weekly status reports/scorecard.
* Set-up new hires and terminations using Client and CSC procedures.
* Followed and enforced policy/procedure protocols for CSC.
* Tracked computer inventory and employee moves.
* Provide training for all aspects of World Sourcing Manager remotely and on-si
te.
CDI, Inc. June 2000 - July 2002
Queue Manager/Resource Manager - Computer Sciences Corporation Newark, Delaware
* Supported the J P Morgan Chase Financial Application Development Team.
* Provided World Sourcing Manager support for various TMG accounts.
* Updated/Utilized World Sourcing Manager (global analysis application speciali
zed for CSC).
* Performed compliance self-assessments weekly and monthly.
* Utilized Pyramid to prepare weekly billable/non-billable report.
* Created and maintained ASD monthly performance scoreboard.
* Created and maintained Project Plans.
* Updated client weekly status reports/scorecard.
* Set-up new hires and terminations using JPMorgan Chase and CSC procedures.
* Followed and enforceed policy/procedure protocols for CSC.
* Revised "Administrative Quick Reference" Manual.
* Tracked computer inventory and employee moves.
Office Team August 1999 - June 2000
Administrative Assistant - Computer Sciences Corporation Newark, Delaware
* Supported Tracking Stock Project, SI&A Group, and CoumaCare Project.
* Tracking Stock Corporate Solutions Database hard copy Librarian.
* Maintained Organization Charts.
* Responsible for Issues Database.
* Scheduled weekly meetings.
* Transcribed and distributed meeting minutes.
* Arranged Tracking Stock Project Global Leadership Meeting.
Education:
* Bachelor of Science - Agricultural and Business Economics, Cook College - Rut
gers University, October 1988
Special Interests:
* Reading, Cross-Stitch, Genealogy, Cub Scouts
References Available Upon Request