Robert Larios 15234 Woodson Lane Overland Park, Kansas 66223 913-908-2633

rl1a9bc5@westpost.net
Summary :
Established & results oriented Fortune 100 senior manager of core corporate repo
rting, systems and processes. Inventive in understanding and resolving complex p
rocesses, operational, systematic, & business issues, even where other experts h
ave failed in finance, sales, engineering, and marketing. Translates his vision
into effective systems and/or processes resulting in increased profits and cost
reductions. Creative developer of patent level processes in Excel, SAS, SQL, VB
and other end user friendly systems.
Budget management * P/L Responsibility *Project Management * Process Re-engineer
ing * Financial Analysis & Reporting * Reporting Innovations * Resource Manageme
nt Systems *Third Party Commissions & Sales Compensation Incentive programs * St
rategic Alliances & Partnership Building * Information Systems Design* Expert Wi
tness* Requirements Gathering (SLAs) *Network Mapping * Data Integrity * Best Pr
actices *Team Training * Oil Drilling, Exploration & Operations * Reservoir Engi
neering * OLAP
Relevant Experience & Accomplishments-(Sprint -Fortune 100 +)
Sprint - Telecommunications (Wireless, local, international, long distance)- $8-
10 Billion in revenues-company operated with thousands of business partners incl
uding Strategic Business Partners/Alliances like IBM & Cisco and Retailers: Radi
oShack, Sam's Club,(+)-as Project Manager, Group Manager, analyst, or business,
process, and system(s) owner
Marketing/Business Process Acumen (1991- 2008) - Partnered cradle to grave with
Sprint marketing, business, and operation units to provide product or offerings
from internet sales, to cable company sales, to strategic partner offerings. Lev
eraged business, financial, & systems background to provide effective processes.
Often credited with finding resolutions where other experts failed.
* Developed patent pending (2008) Sprint Capacity Management process/system for
Corporate Marketing- questions and answers for proposals are converted in minute
s to factory, care, and support resource needs for capacity prioritization
* Conceived new operational reporting utilizing "Covey" idealizations (2007-08)
- that allow better information exchange of operational performance at a glance.
Utilized concepts in Strategic Marketing operational reporting.
* Proactively seized business advantage in 2002 integrating separate lines of bu
siness data to allow eventual management system to support service bundles sales
, compensation, and conversions through legacy systems
* Conceived and achieved in 2000 with a $250K development a 98% total business c
ycle reduction with $10 million+/yr bottom line cost reductions. The Sprint Netw
ork billing table system was manual intensive and conventional repair too costly
. The new GUI/VB process & system is more accurate, effective, managed and reduc
ed a large data entry staff.
* Established- managed sales interface systems with internet company call center
included account set up, activation, offering changes, cancellations, etc. betw
een Sprint and EarthLink and commissioned sales efforts
* Problem solver throughout career but noted /requested for solving complex prob
lems outside primary assigned business area.
o Using SAS/HOLOS- uncovered puzzling yet recurring $40M corporate income reduct
ion every October.
o Averted for 50K large business customers a $10M+ billing credit issue through
an ad hoc he timely developed and ran.
o Through new ad hoc uncovered true call center multi-touch point processes and
issues for correction with new processes.
o Built 9 year error free SAS business compensation system for 1,100+ reps for $
12K/yr support costs.
o Helped determine major process corrections thru full cohort analysis - shell &
cannibal accounts, conversions, etc.
Financial Acumen- (1991-2006)-Managed Marketing View Financial reporting & Sprin
t Corporate Third Party Partnership process and systems supporting $4+ Billion/y
r from over 3,500 third party partnership's associated sales. These were multi-y
ear multi-term contracts; with partner, customer, customer care organizations da
ta exchange, systems, compensation, fulfillments, and reporting. Helped marketin
g & finance bring business opportunities, negotiate, contract approve, process d
esign and implement partners, alliances, affinities, +. Managed sales compensati
on systems for business and consumer groups. Business ownership for 10+years.
* Established financial marketing view financial reporting system- with program
level results-sales, churn, ROR, performance, +
* Financial issue analysis- solution provider -account, project/program, channel
, or corporate level-ops reports
* Established leading edge (Flexible/Accurate) Sprint Third Party Commission Sys
tem & Data warehouse (multi-channel).
* Initiated EVENT/activity award based commission system- even complex events/ p
rograms could be implemented in a day.
* Eleven Year Billion Dollar lawsuit key witness, manager of business data strat
egy gathering/analysis, and key interface with external and internal consuls and
business experts in legal defense.
* Responsible for key partnership wins/saves such as USAA($250M/Yr), RadioShack
Launch, NW Airlines, EarthLink, +
* Managed sales compensation systems for consumer and business units- planning,
implementation, payment
* Owned Condor Enterprises(1976-86) $4-6M/yr- prospect, drill, & operate oil com
pany with partnerships

Professional Profile
Marketing Manager II-Marketing Operations, Sprint, Overland Park, Kansas, 2007-2
008
Developed a Marketing Resource Capacity System application, systematic process (
Patents Pending), and required technical support system. Excel reporting based s
ystem in minutes provided LOE/resource needs across all marketing factory groups
- inclusive of customer care for resource management. Supported reporting for Co
rporate Marketing Operations group- segmentation performance metrics and reques
ted daily results for CMO. Supported Aprimo Marketing and MyNav system files and
web accessed reporting.
Business Manager - Strategic Alliance Marketing, Sprint, Overland Park, Kansas,
2006-2007
Provided budget, management, operational, process, and technical reporting and s
upport to Strategic Alliance Marketing group in jointly offered/coordinated prod
uct offering and implementation with other Fortune 100 companies. Managed opera
tional processes, group budget, group web communities, analysis, and senior mana
gement operational reports. Developed Covey based operational metric reporting s
ystem.
Group manager/Manager/Project Lead, Corporate Finance Commission Group, Sprint,
Overland Park, Kansas, 1997-2006
Managed multiple Commission and compensation systems/ projects/processes in supp
ort of all major lines of business (local, long distance, reseller, public phone
, Cable, internet, international, and wireless) as well as, those processes tied
to external customers (affiliates, partners, alliances, affinities, resellers),
including special processes such as those linked to call detail processing base
d payments or other award processing with OLAP, Crystal Reports, Micro-strategie
s, SAS.
Developed and maintained a robust consumer, small business, and customer service
compensation system with an annualized cost of about $12,000 for support of ove
r 1,100 reps., inclusive of annual plan conversions (error free 9 yrs)
Manager Consumer Service Group, CSG Finance, Sprint, Overland Park, Kansas, 1991
-1997
Third Party Commission groups and business/consumer corporate financial reportin
g. Supported consumer churn reporting, financial budget /process reporting, and
multiple special focus operational/financial projects.
Key witness and information strategist with all systems and process support for
$1Billion law suit lasting over 14 years.
Led several innovations in billing and reporting processes that were key to tran
sforming the business and managing profitability and opportunities (shell accoun
ts, co-hort , event strategy, USSA partnership save, Asian American, etc.)
Honors & Awards (as numerous recognitions only majors shown)
President club (sales): Recognized for single handed USAA partnership saves (uni
que as primary role was outside of Sales)
EarthLink: EarthLink experienced billing system interface conversions with all c
ompanies except Sprint. We were recognized for leading the inter-company billing
system interface conversion with no customer or system conversion complaints.
BSG Compensation: Lauded for strategy and process support in new widget and reve
nue conversion plans
College- Several Honor Societies- establish tutoring and awards as Eta Kappa Nu
Honor Society president
Community Involvement
Basketball Coach, Blue Valley Recreation boys 4th-7th grades, Girls 4-5th grades
.
Blue Valley West Band, support staff for various functions
Jaycees, led several large funding projects
Education
B.S.E.E, University of Texas El Paso GPA 3.3- (matriculated in 3 years)
(Approved as Geological/Reservoir Engineer, State of Oklahoma)
Languages Bi-lingual (English, Spanish)- Speak, read, write, and perform Busines
s in both languages