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GUADALUPE GUTIERREZ

9919 Eagle Mountain Dam Road


Fort Worth, TX 76135-9021
(817) 691-3198 (Cell)
gg88d9c2@westpost.net
Career Objectives
To secure a position where my experience in customer service, recruitment, em
ployee retention,
program management, problem solving and the ability to function as a leader c
an be utilized.
Summary of Qualifications
Customer service oriented with a strong employee relations background. Detail
ed oriented with
critical and analytical thinking skills. Program management, ability to probl
em solve, strong
investigative skills and ability to function as a leader.
Work History
Apr 19, 2010 - Jul 2, 2010 Home Health Services - Arlington, TX
Area Director - Tarrant County
Responsible for re-opening/re-establishing home care services in Tarrant Coun
ty.
Screen, interview and hire professional staff for home care visits.
Begin marketing in Tarrant County for referrals.
Perform nursing visits as needed for start-up operations.
Office closed due to the inability of obtaining a state license number for th
e branch office.
Sep 05, 2006 - Mar 05, 2010 Nursefinders North Texas Home Care - Fort Worth, TX
Branch Director/Administrator
Responsible for the overall operation, management and direction of a Licensed
and Certified Home
Health Agency consistent with the objectives and resources of the corporation
.
Responsible for recruitment and supervision of 65 employees, interactions wit
h referring agencies
and community organizations, sales and profit and loss responsibilities.
Achieved a Zero Deficiency DADS Survey in April 2009 by promoting and maintai
ning the
standards of practice consistent with quality healthcare and maximizing human
, financial and
equipment resources.
Achieved selection in October 2009 as one of the top 25% home health agencies
in the United
States by HomeCare Elite 2009, performance measured include quality of care,
quality improvement
and financial performance.
Prepare and conduct Annual Agency Evaluation and Professional Advisory Commit
tee meetings.
Enhanced staff retention, team loyalty and buy-in as evidenced with a less th
an 10% staff turn-over
ratio over 3 years.
Instrumental in census and revenue growth 3 consecutive years with revenues o
f $2,359,761 in
2006, $3,078,648 in 2007 and $3,702,564 in 2008.
Performance Club Award winner 2 of 3 years which is reserved for top performe
rs in the
corporation.
Aug 01, 2005 - Sep 04, 2006 Universal Health Services - Fort Worth, TX
Director of Marketing/Community Education
Develop and implement all marketing, sales, networking and public relation in
itiatives according to
budgetary limitations with a focus on increasing sales and promoting company
expansion and
visibility.
Continuously conduct market assessments and develop a comprehensive marketing
plan designed
to meet budgetary volume projections while increasing unduplicated census by
12% in Home Care
and Hospice services.
Instrumental in the successful promotion and opening of a new 18-bed inpatien
t Hospice and
Palliative Care Facility.
Continuously conduct team strength and weakness analyzes and coordinates cont
inued
educational training to improve our sales position in the community.
Establish and communicate a strong brand identity and company image while bui
lding customer
confidence and recognition.
Established organizational and departmental goals with a focus on increasing
referrals and
admissions by 15% in Home Care and Hospice services.
Recruit, select, orient and directly manage a six member marketing team to in
clude orienting and
training of new employees.
Collect and analyze statistical information for monthly reports to accurately
reflect the month's
activities.
Provide counsel to the agency regarding needs of the community and program de
velopment
including personal and financial needs.
Jun 03, 2001 - Aug 01, 2005 Universal Staffing, Inc. - Fort Worth, TX
Director of Private Duty Personal Assistance Service
Responsible for personnel management, human resources, recruitment, sales, ma
rketing, public
relations and customer service.
Instrumental in turning a 1,200 hours/month private pay personal assistance s
ervice program into a
7,000 hours/month program in three years
Instrumental in increasing revenues from $191,878 to $405,681 in 2002 to $695
,250 in 2003 and
$898,460 in 2004.
Conducted presentations with potential cliental to include family members, ba
nk trust officers and
other third party payer sources.
Preformed weekly reconciliation of client's prepaid accounts which improved c
lient retention and
satisfaction improved cash flow and minimized refunds.
Implemented procedures which increased our service hours by timely conducting
client interviews,
assessments and service plans for admissions.
Recruited, selected and oriented 25 highly qualified personal care attendants
and certified nursing
assistants in 2002.
Initiated an employee retention program emphasizing employee satisfaction whi
ch resulted in 80%
retention of personal.
Supervised 3 full-time and 45 part-time private duty services personal.
Responsible for case management and scheduling of all client base services.
Administrative on-call every 6 weeks for trouble shooting and customer servic
e.
Education
Jan 1999 - Dec 2001 University of Texas Southwestern Medical Center - Dallas,
TX
Education Level: Bachelors Degree
Major: Health Service Administration
Graduated: Yes
Training
U.S. Army
Specialized Training and Honorable Discharge
Status: Completed
Occupational License/Certification
Board of Nurse Examiners for the State of Texas - Austin, TX
Licensed Vocational Nurse
Expires: Aug 31, 2011