STEVEN LEVER

418 W. Fireside Court

Cherry Hill, NJ 08003
Phone: 856-816-6471 Email: sl8a584c@westpost.net

_EXPERIENCE_

_LIPPINCOTT, LLC NARBERTH, PA 5/2008 a" 6/2010 _

_VICE PRESIDENT OF OPERATIONS_
_NATIONALLY ADVERTISED DIRECT MARKETER FOR JEWELRY AND ESTATE
PURCHASING._
Report directly to CEO. Direct and coordinate procurement and
distribution of up to $50 million worth of materials annually. Design
and implementation of solutions resulting in significant gains in
customer satisfaction as well as the productivity, efficiency of call
center and customer service staff. Hired, trained and managed team of
customer service agents and supervisors. Project management as
required for growth and expansion of services.

KEY ACHIEVEMENTS:
*
85% increase in customer satisfaction
*
90% increase in call volume capacity
*
50% improvement of customer service staff productivity

_FUNCTIONAL REALITY, LLC CHERRY HILL, NEW JERSEY 2007 a" PRESENT _

_DIRECTOR OF SALES AND ACCOUNT MANAGEMENT_

_FUNCTIONAL REALITY WAS FORMED TO MARKET THE PATENTED PROCESS AND
SOFTWARE USED BY PHYSIOMETRICS TO THE REHABILITATION PROVIDERS
SERVICING THE WORKER'S COMPENSATION AND DISABILITY INSURANCE
INDUSTRIES._
 Building and maintaining relationships with national healthcare
provider networks; subject matter expert in integration of software
platform to existing systems; consulting on marketing programs;
soliciting agreements with the largest workers' compensation carriers
in the United States.

KEY ACHIEVEMENTS:
*
Affected licensing deal with national provider of physical
rehabilitation equipment and services
*
Support for technical integration and business model development

_PHYSIOMETRICS, INC. MOUNT LAUREL, NEW JERSEY 2000 - 2007_

_DIRECTOR OF ACCOUNT MANAGEMENT_
_NATIONAL HEALTHCARE SERVICES PROVIDER TO THE WORKER'S COMPENSATION
AND DISABILITY INSURANCE_ _INDUSTRIES. _
Responsible for growth of existing business through marketing,
consultative and technical sales, up selling and expansion activities
for worker's compensation, disability and third-party liability claims
management. Liaised with employer risk managers, claims supervisors
and adjusters, case managers, attorneys and medical providers to
ensure client participation and needs fulfillment. Accountable for
revenue generation, effective long-range planning, comprehensive
market strategies and competitor analysis. Developed and maintained
network of physical therapy clinics. HIPAA Privacy Officer.

KEY ACHIEVEMENTS:
*
97% customer satisfaction rating
*
50% increase in call center productivity
*
75% improvement in order turnaround performance
*
60% decrease in order cancellations and no-show appointments
_FIRESIDE ENTERPRISES, LLC CHERRY HILL, NEW JERSEY 1997 a" 2000_
_OWNER/OPERATOR_
Growth of all new business through direct business-to-business
sales. Consultative sales through creation and expansion of customer
services. Hire, train and manage staff. Negotiate favorable rates and
terms with logistics service providers for domestic and international
shipping and warehousing services.

_VISION IMPORTS / JOSS, INC. VOORHEES, NEW JERSEY 1993 a" 1998_
_DIRECTOR, SALES AND ACCOUNT MANAGEMENT_
Responsible for coordination of new product development and
production. Coordinated and supported efforts of sales agents.
Traveled internationally to direct procurement of materials for
production. Ensured on-time delivery of orders to United States and
Europe from Asian factories. Successfully negotiated letters of
credit for Asian manufacturers.

KEY ACHIEVEMENTS:
*
Successful implementation of new retail programs with Fortune 500
clients
*
25% expansion of existing customer retail programs
*
95% on-time order fulfillment
*
90% reduction in defective merchandise
*
50% reduction in new product development lead time

_CLAIMS INSPECTION SERVICES CHERRY HILL, NEW JERSEY 1988 - 1993 _

_OPERATIONS AND SALES DIRECTOR_

Identified and solicited new clients. Liaised with Fortune 500

automotive manufacturer warranty services, automotive repair
facilities and policy holders. Hired and trained automotive
technicians, field inspector personnel, and office staff. Performed
remote automotive systems breakdown investigations.

KEY ACHIEVEMENTS:
*
100% increase in sales volume
*
75% increase in client base
*
95% customer satisfaction rating

_EDUCATION_

The Chubb Institute, Cherry Hill, New Jersey

BUSINESS PROGRAMMING, MINOR: WEB DEVELOPMENT, 2001
GPA: 3.83
Languages: Visual Basic, Java, SQL, JavaScript, HTML, and XML.
Databases: Oracle, Access
Camden County College, Blackwood, New Jersey
A.A., APPLIED SCIENCE, 1986
GPA: 3.75
Permanent Dean's List

Thomas Edison State College, New Jersey

Pursuing BSBA in Operations Management