MARK COHEN

42880 Bold Forbes Court

Ashburn, Virginia 20147
703.732.5619
mc89614e@westpost.net
OPERATIONS MANAGER
Warehouse Management / Inventory Control / Customer Service
Accomplished, high-energy Operations Manager with 10 years management experience
in Warehousing, Inventory Control/Management and Customer Service. Able to re
engineer internal processes, increasing efficiency and improving productivity. E
xcels at coordinating tasks of numerous internal divisions to ensure rapid, accu
rate delivery of services to a high volume of customers while maintaining operat
ional efficiency and cost control. Track record of identifying redundancies and
maximizing resources to streamline operations. Proficient in a variety of logist
ics and inventory management software; adept at implementing cost controlling in
ventory management systems. Exceptional communications skills, both oral and wr
itten. Interacts effectively with management, customers and vendors. Pragmatic
problem solver; empowers employees with a aget things donea attitude.
KEY ACCOMPLISHMENTS
* Recognized by Images, Inc. for the successful management/retention of The Amer
ican Red Cross account, including assembly, testing, installation, repair and pa
rts inventory maintenance for over 175 copiers. Also serviced the US Treasury,
The Pentagon, Trump National and others.
* Difficult financial times pushed company credit lines to the limit. Initiated
negotiations with concerned suppliers, reduced parts inventories to calculated
minimums and maintained sufficient inventory to continue to service customers.
* Reduced inventory shrinkage by securing parts cage and authoring procedures ou
tlining stocking and distribution methods.
* Improved inventory turn by adjusting stock levels to account for high mortalit
y parts and the number of machines in the field.
PROFESSIONAL EXPERIENCE
Sterling Carpet Shops, Dulles, Virginia 2006 a" Present
OPERATIONS MANAGER
* Directed all warehouse operations, including procuring cost sensitive floorin
g materials, maintaining inventory control, scheduling customer installations an
d resolving customer service issues.
* Implemented efficiencies in the processing of all sales documents, work orders
, claims and invoices.
* Achieved cost savings by negotiating directly with vendors on special order fl
ooring materials.
* Identified gaps in relationship management between sales force, installers and
clients; created on-site visits during installations to address possible proble
ms.
* Supervised daily activities for up to five warehouse personnel.
* Approved and prepared payroll for contract installers.
Images, Inc., Dulles, Virginia 1999 a" 2006
OPERATIONS MANAGER (2004 a" 2006)
* Promoted to manage procurement, receiving and inventory for a high volume offi
ce automation service and sales company.
* Oversaw new stocks of equipment plus managed inventories of used stock, lease
returns and overstock.
* Managed inventory turnover, ensured proper recording of parts transferred to t
echnician inventory.
* Ensured function of network equipment including servers, switches, hubs, netwo
rk software and AV-LCD projectors/screens. Networked imaging equipment for prin
ting, scanning and faxing to email clients.
* Managed delivery operations including scheduling, routing, prep of loaner mach
ines for delivery, truck maintenance, weekly oil changes/lift gate maintenance,
licensing, taxes and DOT records.
* Directed all shipping logistics through UPS, FedEx and DHL; maintained shippin
g costs within budgets.
* Coordinated new equipment building, assembly and testing, diagnosed system pro
blems.
FIELD ENGINEER (1999 a" 2004)
* Provided on-site maintenance and repair of high volume copiers, fax machines a
nd color/monochrome laser printers.
* Demonstrated new technology and integration capabilities. Presented structure
d and ad hoc classes for key system operators.
* Met all goals concerning resolution time, reschedule rates and calls per day.
EDUCATION
High School, City - State