Keith P.

Hogan, PMP
Resume
Fifteen years experience as a consultant, I am up to date on the best practices
for IT development and project management such as Agile development and PMBOK. M
y projects include applications and database design, development or procurement,
integration and implementation with hands-on experience. Ten plus years of expe
rience leading IT projects at SBC(AT&T), and five years developing new IT produc
ts and business marketing plans for State Government, Health Care, and Education
.
Business Experience and Transferable Skills
* Project Management
* Staff Development
* Transition Planning
* Business Process Improvement
* System Design & Development
* Marketing Program Development
* Quality Processes and support systems * Change Management Systems
* Product Development
* Payroll, Billing, Accounts Receivable
* Enterprise Application Integration
* COTS Procurement and Implementation
* ETL
Project Management / Analyst
* Managed projects as a consultant to develop or procure new systems including n
etworks and data warehouses, ERP - inventory, facility assignment, sales managem
ent, customer records and facility records, public health applications such as e
nvironmental and clinical testing, sample management, testing, analytics and rep
orting, billing, claims processing, case management, Quality Assurance, PMI and
management reporting systems.
* Managed projects at SBC to develop and implement the Order Processing System,
Claims System, Security System, E911, LMOS, and a major project to separate the
directory business from the regulated business. Enterprise Application Integrati
on, Systems include a combination of COTS and custom applications: E911, Payroll
, GL, AR, NYPS, YPACS, DIRECT, Universal Service Order Interface Engine, Directo
ry Assistance, Coupon/Sales, Ads/Sales, and Ads/Graphics.
PROFESSIONAL EMPLOYMENT
Sleek Solutions Inc. 1992 - Present
A Female Majority Owned Business
Sr. Consultant - Project Manager
Keith assists clients with management and completion of diverse and complex IT p
rojects.
Sr. Analyst and Project Manager at the California Public Utilities Commission
Mar - July 2010 (through ShellSoft Inc.)
Project is to upgrade the existing in-house developed MS Access applications to
an integrated solution with web access. The contractual deliverables are as foll
ows:
1. Business Process Reviews (As-Is and To-Be)
2. RAILS Assessment and Gap Analysis
3. Requirements with Use Cases
4. Alternative Solutions
5. Working Preview (Prototype with active controls)
6. Statement of Work
Tasks for this include:
* Conducting JADs/JARs to analyze Business Processes
* Documenting Requirements with Use Cases and Data Validation Rules
* Developing 130 screens and prototype with active controls that demonstrates na
vigation
* Assessing the RAILS application database and code with gap analysis
* Preparing a Scope of Work statement for preparation of the RFO
Environment: Windows 2008 Server, HP-UX, Oracle Enterprise, Linux 5.
Application Development Software: Oracle Developer 10.1.2.3, Oracle SQL Develope
r, Oracle JDeveloper, SQL *Plus and PL-SQL Script, Oracle Business Intelligence
Enterprise Edition,
Oracle Business Process Management Suite, OracAnalysisle SOA Suite. Web Applica
tion Development Software: Microsoft Server 2003/Server 2000 (IIS), VisualStudio
.NET/Visual Studio, VB.NET, MS SQL Server, MS Access/Visual Basic, C#.NET, Oracl
e Application Express 3.0, Carretta.
Diversified Services Network Inc., July - Jan 2010
Program Manager for eGovernment Services
Develop proposals and contracts for IT services for state and federal government
clients such as IT Professional Services (SF1449) for the federal General Servi
ces Agency (GSA). Develop Professional Services Price Catalog, Negotiate prices,
and develop Web Pages for GSA Advantage web site. Review state and federal gove
rnment RFPs and prepare responses.
Senior Analyst and Project Leader at State Farm Insurance, Mar - June 2009
Analysis of current and future Claims Databases. Review current claims processin
g processes, Requirements, Use Cases, Test Cases, and procedures. Led two DMAIC
(Six Sigma) projects for improving the process. Validate the proper conversion o
f the very large Electronic Claims Processing System database consisting of 11 R
egional Data Centers each with millions of rows in the 700 table database for th
e new Electronic Claims System.
Cardinal Health - Houston, June to Jan 2009
PMO Project Manager - assume responsibility for an application development and E
TL and analytics project conducted using the Agile methodology and programmed in
C++ and Informatica. The project establishes an environment for analytical anal
ysis, to support new Services offered to Cardinal Health large customers. The pr
oject was in Red status and the PM and Tech Lead both resigned.
This required me to:
a. Analyze the work done to date
b. Identify the root causes of defects and project failure
c. Develop a full project plan to successfully complete the projects
d. Form a new team, including Steering Committee
The plan included:
* Restructuring the architecture
* A new Staffing Plan
* Testing Plan
* Communications Plan
* Conducting JAR session to refine the Requirements
* Defining ETL parameters and test cases
I worked with headquarters DBAs, Business Analysts, Informatica developers, and
the local IT team.
Agile methods with Scrums for daily 'Plan of the Day', virtual team Scrums to de
velop the Plan of the Week and prepared Work of the Week status report, conducte
d monthly Steering Committee meetings with risk management, and financial report
ing and coordinate with the Corporate PMO, Earned Value Management (EVM) and oth
er statistics. Completed ahead of schedule and on budget with no defects and was
followed with a bonus project using the remaining budget. The new Pharma Servic
es are on-line.
At Aetna Insurance, Middleton, CT, Jan to June 2008
Senior Project Manager to set up, plan and budget a $3m project to implement a B
usiness Intelligence/Analytics and Reporting infrastructure for applications usi
ng Oracle Data Marts, Mini Marts, and DB2/UDB database maintained via replicatio
n and in compliance with HIPAA privacy policy. Conduct user meetings to gather R
equirements for Analytics Environment, tool selection, ETLs, cost estimate, sche
dules, etc. Coordinate with sister projects for development and implementation o
f new Claims System. Conducted weekly Steering Committee meetings and Project Te
am Scrums, risk management reports, and status reporting to Program Manager.
Virtual Team included corporate IT resources from several sites to develop the a
rchitecture and mitigate risks, resolved problems with the PC-SAS applications.
Tools used: PC-SAS, SAS Enterprise Guide, Business Objects, MS Access and Excel,
Rational Suite, Power Point, Earned Value Management (EVM) Visual Source Safe a
nd Planview for the application development WBS and project plan. Web based and
classroom training was completed in Planview. Virtual meetings with staff of 16
resources.

Diversified Services Network 2002 - 2008

Project Director - Developed a Candidate Management System for staffing, and man
aged the US side of a USAID project implementing a 7000 workstation national Cor
p Tax System for the Egyptian Tax Ministry. Used HP UNIX servers and HP/Compaq w
orkstations with Egyptian user interface. Used NT server for candidate database
with Windows clients, MS Access and VB. Also responsible for business developmen
t. Including, staffing of personnel to support the manufacturing processes at Ca
terpillar, Six Sigma, Supply Chain, Design, Testing, Quality, and software appli
cations.. Responsible for development and implementation of a Website for DSN an
d developing a recruiting process via the Internet. Develop technical proposals
including project plans, budgets, costs, quality process, and establishing partn
ers for competitive bidding such as AT&T as a partner for the Dept. of State Ope
rations Support Project. Developed General Services Administration (GSA - contra
ct GS35F0467P), developed and implemented web pages for the GSA Advantage web si
te. Established contracts with North Carolina, Minnesota, Wisconsin, Texas, Hawa
ii, and Florida. Developed Project Proposal for USAID ATM Project for Egypt with
architecture for a national ATM network. Partner agreements established with AT
&T. Conducted Design Reviews and Technical evaluations, pricing models construct
ed, and staff recruited.
Albion-International 2000 - 2002
Project Manager
Florida Power and Light - FiberNet,
Requirements Definition, Business Process Analysis, re-engineering Facilities As
signment process, and development of Service Order Processing System with Facili
ties Assignment. Selected Custom Off the Shelf (COTS) Operational Systems Softwa
re (OSS) for Inventory Management and an enterprise application integration (EAI
) engine, based upon O-O and CORBA standards to integrate systems. I utilized th
e Telecom Operations Management (TOM) framework to identify the integration poin
ts in core OSS software products needed and prepared an RFP for Inventory Manage
ment and the Enterprise Applications Integration Engine. We used RUP to design a
nd document the business processes and workflow. And, we re-engineered the order
processing (CRM) including facilities assignment and implemented workflow manag
ement via Lotus Note. Project coordination for virtual team using eRoom.
Marriott Vacation Club - Project Manager for O-O development project for time-sh
are property management. Used PMI's methodology and RUP with Rational Robot for
testing, Sun's Forte on UNIX servers, MS Project, and eRoom. We also began the c
onversion of the corporate Forte class library to Java. I developed the followin
g project deliverables: A&D project plan, the construction project plan, earned
value for tracking actual progress, Analysis Guidelines, Design Guidelines, Test
Plan, QA Plan, GUI Test Plan, Non-functional Requirements, Business Rules, addr
ess edits, rules engine decision tables, and unit testing procedures.
McDonnell-Douglas Technical Services 1992 - 2000
Project Manager
STATE OF ILLINOIS responsible for auditing and reengineering systems in the Depa
rtment of Public Health from mainframe to a client/server and intranet architect
ure linking Illinois hospitals with the DPH. Applications delivered include a La
boratory Results Reporting System, and a Test-Ordering System. Developed and iss
ued and RFP resulting in procurement and implementation of a COTS Laboratory Inf
ormation Management System (LIMS) for environmental and clinical labs. Also, imp
lemented an EDI (HL7) interface to hospital admissions data. Duties include proj
ect management, O-O analysis and design, tool selection, training DP staff, deve
lopment of RFPs, GUI design, human factors analysis, and usability testing. Tool
s used include, UML, ERwin, Paradigm Plus, Visual Age/Smalltalk, MS Access and V
isual FoxPro, DB2 and UDB, SQL Server, MS Project, and Test-Driven Development.
IBM's DB2 and UDB is used for the database, Sybase SQL Server for replication pr
oof-of-concept and MS SQL Server for combining laboratory results via database r
eplication. MS Access is used for Reports via ODBC to DB2, a Change Management S
ystem, a Client Contact System, and a Contract Management System. I also establi
shed the Central Illinois Smalltalk Users Group to help development of the IT st
aff.
CLARK PETROLEUM AND MARKETING - designed and implemented a Plant Manager's Dashb
oard. Utilized MS Access, Excel and Project.
IBM - Project Manager for the mainframe side of IBM's object-oriented developmen
t project to reengineer legacy accounting systems at Ralston Purina and remake t
hem into O-O client/server architecture. Analyzed 79 legacy CICS, batch IMS and
DB2 system via TSO/SPF to establish the necessary system changes for the rewrite
and for Y2K compliance. Developed the project plan and model programs for how t
o change the legacy system's programs. Utilized MS Project, CICS, IMS, DB2, COBO
L, TSO, SPF and Lotus Notes.
GENELCO, a health care software subsidiary of General American Insurance; Full S
DLC for a customer database and marketing system for managing sales canvasses. T
his is a multi user, ODBC client/server database application utilizing MS ACCESS
, MS PROJECT, AS400, and Intersolve's Excelerator II data analyzer. This include
d the design and development of a relational data base system (RDBMS) normalized
to the third normal form with associated Graphical User Interface and reporting
system.

STATE OF ILLINOIS Systems Architect to design a WAN to facilitate the conversion

from Legacy 3270 communications to a statewide network. This network allows con
tinuous connectivity for 1200 client PCs and dial-in access for 5000+ additional
client PCs including access to the Internet. I analyzed current data communicat
ions and designed the statewide network with telecom partners at low cost while
providing proper security and audits for the information.
NEW INDUSTRIES INC. Full SDLC project for a client/server database system for pe
rsonnel management. System includes a multi-media database, numerous queries and
reports. Utilized MS ACCESS and PROJECT. Remote access provided via dial-in cli
ent PCs. I was responsible initialization, planning, execution, control, and clo
sing.
AB STEEL INC. - implemented a client/server accounting and inventory system and
set-up a NOVELL Netware 3.12 LAN.
BUNN-O-MATIC - developed and implemented a QA Dashboard for the CEO, to monitor
manufacturing critical measurements. Use MS Access, and Visual Basic.
SOUTHWESTERN BELL (AT&T) Prior to 1992
Director of Systems Development, Director of Market Management, Director Product
Development
Progressed from programmer to Director of a seventy-five person software develop
ment team. We provided software development and maintenance for SBC - Publicatio
ns on a contract basis. I managed this as a profit center with $15.5 m per year
billing plus $5m per year in services to SWBT. We were first at SBC to implement
client/server architecture applications for Yellow Pages Sales, Beta tested the
System 36 with IBM and implemented distributed database applications with CICS
and IMS serving data from the mainframe. Software used; CICS, IMS/DL1, IBM ASSEM
BLER, COBOL, JCL, TSO, SPF, SQL. IBM System 36, System 38, M.S. Project and more
. Applications included GL, A/R, Billing, Sales Order Processing, Sales Canvass
Support, Coupon Marketing System, directory graphics systems, and Payroll. I imp
lemented formal Project Management process, Crosby's Quality Process in the soft
ware development process, and Management by Objectives to tie project performanc
e with performance appraisals. I received numerous awards, and was rated very hi
ghly in this work and was inducted into the management development program. My t
eam of about 70 contract and full-time developers set new productivity standards
for the corporation.
For Marketing, I directed development of SBC business marketing plans for, State
and Local Government, Education, Healthcare, petrochemical and other business m
arket segments. Developed marketing plan for a high-speed digital Internet-acces
s product named CO LAN (1983). Served as a Director in the new Project Developme
nt Skunks Werks. Conducted research and developed target business opportunities
and products for them. This included CTI Products, Packet Switching, ATM and Fra
me Relay technologies, digital internet access, fiber optics applications, high
definition TV transmissions, and voice messaging applications for schools, and o
ther applications such as Tele Radiology. We offered numerous IT assisted ways t
o achieve business objectives.
Began career in school with technical training in piping and structural drafting
and engineering doing projects developing graphic applications for engineering
design, programmed automated manufacturing tools (APT), as well as thermal simul
ation programs.
EDUCATION:
MS - Computer Science, University of Missouri - Rolla
BS - Mathematics with Physics minor, University of Houston

Training - IBM's O-O Project Management, SQL, SQL Server Database Administration
, AS400, Visual Basic, RDMS Design, GUI Design & Usability Testing, Visual Age/
Smalltalk, Advanced Smalltalk by Dr. Ralph Johnson, Visual FoxPro, O-O Analysis
and Design, Paradigm Plus, and IMS DBA training, Crosby's and Deming's Quality P
rocesses. PMI Project Management Methodology, Six Sigma DMAIC Project Management
, and Agile Project Management. Several networking courses at Bell Labs. Plus, e
ngineering training in Heat Transfer at UTA, Advanced Engineering Math at UMSL,
and Piping Drafting at Lamar.
UIUC Six-week immersion course in Agile Project Management for O-O Development u
nder Dr. Ralph Johnson. Dr. Johnson is one of the "Gang of Four", famous for the
ir book on Patterns for O-O development. We (team of 10) employed Kent Beck's Te
sting Pattern (Test-Driven Development) and the Agile (XP) Project Management Me
thodology to develop an Object Web Browser and software useful in advanced graph
ics such as for simulations in a six-week period. We programmed this in Smalltal
k on a UNIX server.
CERTIFICATIONS:
Project Management Professional - PMP (2005 - 2012) https://www.pmi.org/CertApp/
Registry.aspx
Six Sigma - CSSGB - 2008
Agile Scrum Master http://www.scrumalliance.org/profiles/6632-keith-p-hogan
MS Access
Object-Oriented Concepts
Smalltalk
Project Management - Brainbench
DOD Secrete Security Clearance (not current)
Taught the following College Courses: Strategic Use of Computers in Business, CI
CS Application Development, Application Development 1 & 2, Logical Methods, and
Introduction to PCs.

Contact Keith by phone: 904-657-0369