Вы находитесь на странице: 1из 3

Janet M.

3831 West 116th Street
Alsip, Illinois 60803 jp8cead0@westpost.net
Cell: 708-595-3627
* Operations Manager; in Import Outdoor Furniture and Domestic Cushion and Texti
le Manufacturing Operations.
* Leader of customer-focused teams; Encourage a shared, enthusiastic commitment
to customer service as a key driver of company goal attainment. Lead by example
and ensure the execution of all safety, security, quality and operational polici
es. Consistently achieve record-high customer satisfaction rankings, improvement
s to the bottom line and turned around of underperforming operations
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Cost Control Strategies
Quick Books Enterprise Solutions 9.0 Work Flow Planning
Sales & Margin Improvement
Hand on Leadership/Supervision
Multi-Warehouse Networking
Freight and Logistics Teambuilding & Training
Quality Assurance Management
Employee Relations
Microsoft Office
Lean Manufacturing Practices
Professional Experience
Chicago Wicker/North Cape International ? Bedford Park, IL
Importer of Custom Outdoor Wicker Furniture and Manufacturer of Domestic Cu
shions www.Chicagowicker.com
01/07- 6/10
Operations Manager - Domestic Cushion and Textile Manufacturing
01/07 to 6/10
Accomplished, credentialed plant operations professional with 15+ years of progr
essively senior positions. Self directed in planning and implementing manufactur
ing production, warehouse and customer service operations.
? Direct Supervision, mentoring and training of Departmental staff
? Accountability for profit ,loss and management for all departments responsibl
e for complete fulfillment of customer orders including: Production , Planning,
Quality ,Scheduling Purchasing, Warehousing and Customer Service
? Negotiations of vendor relationships establishing an inventory control system
for all purchased raw materials at a 20% annual savings
? Maintained full responsibility for reduction in staff turnover by 100% in 2008
-2010, benchmarking a record-setting improvement in staff retention due to the s
uccess of employee-development and morale-building programs
? Recruitment, training and supervision of 40+ Sewing, Warehouse and Customer Se
rvice employees
? Preparation of budgets and financial goals for assigned departments , manageme
nt of Multi site warehouses and employees
? Skilled in ensuring a safe work environment, overseeing product quality and pa
ckaging, equipment maintenance requirement, and meeting production schedules, a
nd coordination operator training.
? Motivated employees for results and success; conveyed a sense of urgency when
appropriate; set high standards for personal performance; persist despite obsta
cles, Directly responsible for performance appraisals, disciplinary actions, and
employee development/ training, including hiring
? Facilitates and directed production activities and establishes production prio
rities for products in keeping with effective operations and cost factors. Initi
ates plans to motivate workers to achieve production goals
? Conduct weekly reviews with Owners that cover key areas, including, P & L, goa
l attainment, cost reduction, variance analysis and staffing ,concerns with prod
uction of company product(s), utilizing knowledge of product technology, product
ion methods and procedures, and capabilities of machines and equipment
? Reviewed and analyzed production, quality control, maintenance, and operationa
l reports to determine causes of nonconformity with product specifications, and
operating or production problems.
? Implementation of operating methods and procedures designed to eliminate opera
ting problems and improve product quality as result of equipment failure or oper
ational problems. Execution of effective preventive and corrective action
? Achieved and maintained a high level of accuracy between Quick books inventory
and audited physical inventory. Oversee cycle counts of parts, cushions, and fr
ame inventories.
? Foster an environment in which customers experience high levels of service and
employees are motivated to deliver top performance
? Excellent interpersonal and communication skills (written and verbal) with the
capacity to communicate with people ranging from a plant operator to a corporat
e boardroom level and superior people skills
Accounting Manager
? Direct Supervision, mentoring and training of Departmental staff
? Extensive evaluation of operating performance against plan and forecasts
? Coordination of annual budget process
? Provided senior management with accurate and well analyzed quarterly financial
statements. Prepare internal reporting to the Board of Directors
? Worked with members of the executive team in matters of business strategy and
corporate policy. Assist with forecasts and further analysis in support of stra
tegic planning.
? Optimized cash flow through effective management of accounts receivable and ac
counts payable. Prepare and analyze cash forecasts
? Payroll using both Quick Books P/R & ADP Service, Sales, Use and Payroll Tax r
? Monitored and maintained the General Ledger, Cash Receipts Journal, Accounts R
eceivable Journal , Accounts Payable Journal , and Cash Disbursement Journal
? Bank Reconciliations
? Demonstrated a thorough understanding of contractual obligations and other per
tinent matters as set forth in the business transactions of the Organization
? Manage audits and relations with Public Accountants to insure the company meet
s all requirements for successful audits.
Customer Service Manager
? Direct Supervision, mentoring and training of Departmental staff
? Directed and delegated the activities of the Customer Service staff to ensure
professional, timely and proficient customer service
? Developed the Customer Service staff through training, and coaching for premie
r delivery of customer care
? Promoted good customer relations by consistently providing premier customer sa
tisfaction; have a developed rapport with the customer base, and respond timely
with correspondence to customers to resolve issues or problems
? Evaluated performance on a constant basis, providing counseling and guidance a
s needed.
? Accountable for self and team to participate in the Customer Service staff me
etings, and held separate staff meetings as needed, to keep team up-to-date
? Performed daily office/operational responsibilities, delegating to the staff a
s appropriate, and keeping the Customer Service Staff updated on the policies an
d procedures of the office.
? Responsible for providing employees timely, candid and constructive feedback;
developing employees to their full potential and providing challenging opportuni
ties that enhance employee career growth; recognizing and rewarding employees fo
r accomplishments
? Work closely with other departments to bring issues to a quick resolution as w
ell as developing new processes
? Developed and provide training to employees Coordinator between finance and ot
her functions within the company
Richard J Daley College-Chicago, IL 4/08-Present
Part Time Continuing Education Instructor
? New Business Planning
? Quick Books-Beginner and Advanced
? Accounting I & II
Alternative Technology Group ? Alsip, IL
Electrical Contractor IBEW 134
Sub Chapter S Corporation
Business Dissolved 07/02-12/06

St Xavier University - Chicago Illinois 1988
Concentration in Business/Accounting studies
References available upon request