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85 Overlook Road * Morristown, NJ 07960 * USA * dd8d16fe@westp

Mobile +1 (973) 220-9419 * Home +1 (973) 292 0873


Strategic Planning * Business Development * Quality Control & Branding

Accomplished, multi-lingual and multi-cultural leader and change agent with broa
d international and US-domestic experience in global asset operations, franchise
operations, business development and acquisitions, quality control, training an
d strategic planning in both start-up and growth / change environments. Results
-oriented and decisive with proven success in business development, critical thi
nking, talent development, team leadership and motivation as well as client rela
tions in international and multi-cultural environments. Proven track record of
increasing sales and quality measurements while spearheading operational improve
ments to drive productivity and reduce costs. Excels in dynamic, demanding and f
ast-paced environments while remaining pragmatic and focused.
a Strategic & Tactical Business Planning
a Strong P&L Leadership
a Operations Leadership
a Change Management
a Acquisitions & Merger Integration
a Technology Strategy
a Key Partnership & New Business Development
a Mentoring & Coaching
a Accomplished Spokesperson

DOLCE HOTELS & RESORTS, NJ, USA 4/2009 a" 1/2010
Senior Vice President, Brand & Development Services
Leadership and ownership of all brand support efforts including operational trai
ning, operations brand standards, consumer satisfaction measurement and purchasi
ng for a 26-hotel managed group of properties in the upscale and conference sect
or. Ownership of development support services including property manuals design
and new property openings / task force management.
Key Achievements:
a Introduced new customer satisfaction measurement system with superior technolo
gy. Reduced related expenses by 45% annually while delivering a technologically
and strategically superior solution.
a Led task force in the successful takeover process of two upscale hotels in New
Jersey and New York
a Researched and paved the path for implementation of the companyas first ever g
lobal procurement system to enable control of targeted 85% compliance in purchas
ing practices at all sites
a Prepared company / hotels for a move to a centralized purchasing platform with
estimated annual savings of 5% to 7% of purchasing volume across North American
a Member of Dolceas aBrand Experience Advisory Teama
Provide tactical and operations leadership, P&L ownership and strategic guidance
in a variety of roles for the worldas largest hotel franchising company, encomp
assing 12 brands, offices in the USA, Europe and Asia and product distribution i
n over 60 countries.
Vice President, Global Learning 4/2008 a" 2/2009
Key Achievements:
a Led a team of 40 associates in the strategic merger of international and US tr
aining groups into a single, global support function with service offering to a
global audience of 7,000 hotels and 12 brands
a Achieved customer satisfaction rankings for services offered in the 90%+ range
a Enabled Wyndhamas entry into e-learning and 3D simulated gaming through strate
gic partnership with IT and brand business units
a Completed re-imaging of the learning department to create a merchandising plat
form to drive a global sales increase of 50% (forecasted in 2009)
a Visionary leadership to enable industryas first-ever real-time knowledge reten
tion measurement in all global classroom learning events

Vice President, International Brand Services 6/2007 a" 4/2008

Key Achievements:
a Implemented Wyndham hotel groupas first ever real time hotel customer feedback
tool for all brands internationally
a Drove continued development of brand standards for 3 brands and all their bran
d extensions internationally
Vice President, International Managed & Joint Venture Operations
1/2007 a" 6/2007
Key Achievements:
a Managed the London take-over and integration of Wyndhamas first managed hotel
internationally from Conrad to Wyndham Grand Chelsea Harbour
a Managed all operational aspects of Wyndhamas joint venture with Corinthia Hote
a Completed IT integration of all Corinthia assets to enable production on Wyndh
am sales channels (GDS, OTA, Websites) on time and on budget
a Drafted and completed operations standards for the launch of the aWyndham Gran
d Collectiona
Vice President, International Learning & Quality Assurance
12/2004 a" 12/2006
Key Achievements:
a Retooled international quality assurance environment to streamline services an
d to align measurement points with JD Powers and BDRC key research drivers
a Aligned training offering to strategically support JD Powers and BDRC drivers
as well as to support QA result improvement opportunities
a Opened sales channels in Asia, Europe and the Middle East to increase training
revenues by 30%
a Hired and trained key personnel in London and China to support growing trainin
g product demand
a Implemented new billing procedures to further drive baseline revenues for both
training and quality assurance
a Implemented customer centric real-time feedback systems and continually aligne
d learning product offering to achieve customer satisfaction ratings in excess o
f 93%
98 a" 12/2004
While based first in Europe and then the US, supported the complete restructure
of Marriottas aRamada Internationala brand. Developed and implemented all key b
rand services to drive significant portfolio and EBITDA growth while being activ
ely involved in franchise sales and contract negotiation.
Vice President, Training, Quality Assurance & Brand Standards 10/2
003 a" 12/2004
Key Achievements:
a Formalized previous training and quality assurance processes into a stand-alon
e department servicing 200 units in over 20 countries
a Reduced the number of QA failures within Ramada International by 25%
a Increased number of training offerings and attendance internationally by 50%
a Relocated from Germany to Maryland, USA
Vice President, Operations, Europe, Middle East & Africa
11/2000 a" 10/2003
Director of Operations, Europe, Middle East & Africa 12/1998 a" 1
Key Achievements:
a Portfolio growth from 18 properties in 6 countries in 1998 to 120 properties a
nd distribution in over 20 countries in 2003
a Active involvement and leadership in the negotiation of three multi-property d
eals, adding 120 hotels to the Ramada International franchise system
a Responsible for operational integration of all multi-property deals into the R
amada International / Marriott systems
a Responsible for writing and implementing all operations standards for Ramada I
a Created comprehensive opening training procedures and materials for all newly
opened Ramada International hotels
a Created and implemented aExCEEDa, Ramada Internationalas first-ever quality as
surance program
a Hired and trained key staff in the areas of operations, sales, marketing and a
dministrative support
a Relocated from USA to Frankfurt, Germany
Master of Business Administration (MBA) Clemson University, Clemson, SC, USA 19
Bachelor of Arts University of Central Florida, Orlando, FL, USA 1992
German Abitur Mrike Gynmasium, Gppingen, Germany 1986
Certified Hotel Administrator (CHA) American Hotel & Lodging Association, 1994
Certificate of Completion Hotelconsult Csar Ritz, Le Bouveret, Switzerland 1989
8-time Blue Chip Recipient; 2-time Runner Up for Hotel of the Year a" Remington
Hotel Goup
Honoring Excellence Award a" Intercontinental Hotel Group
Gebirgsjger (Mountain Divison) Mittenwald & Garmisch Patenkirchen, Germany 1986
German (mother tongue) Fluent (both written and spoken)
English Fluent (both written and spoken)
French limited knowledge in reading and speaking
Available on request