Steve Jelesijevic

2870 235th Street #1

Torrance, CA 90505
sj8d66ea@westpost.net
(310) 736-8885

CellStorm - Authorized Verizon Wireless Store 2005-2010

Managing Partner/Owner and Retail Sales Manager
Los Angeles and Valencia, CA
*Opened and operated two Verizon Wireless Authorized Retailer stores
*Produced excellent sales and a high degree of customer loyalty by using unsurpa
ssed customer service and product knowledge
*Both stores have been recognized by Verizon Wireless as one of the top non-voic
e ARPU generating retailers in the LA market with results 6 times higher than th
e market average.
*Our after sales support has afforded us a chargeback rate of less than %0.2, on
e of the lowest in the nation.
*Implemented a culture of: Treat all employees and customers with respect. Ask
for as much as you yourself are willing to give or would expect. Try to say "y
es" before saying "no" to a customer who needs special help with their purchase
or problem.

ACS Wireless/ Nextel-Sprint PCS Westchester, CA 2003 - 2005

Dealer Manager
*Cold called, opened, and managed accounts
*Conducted sales training
*Supported Business to Business and Retail sales at the owner's request.
*By 2005, was responsible for 60% of the companies gross business
Third Generation Wireless Van Nuys, CA 2001 - 2003
Partner, Director of Sales and Marketing
*Third Generation Wireless (3G) was a Master Agent for WorldCom Wireless.
*Managed the sales staff and personally work to sign up independent wireless dea
lers. Our dealers would activate their customers on the WorldCom Wireless servi
ce through our activation department. We would then pay them their activation c
ommissions at month's end.
*My team and I opened over 200 accounts, activation over 1000 phones per month.
The company was forced to close shortly after WorldCom filed for bankruptcy.
TSR Wireless El Segundo, CA 1996 - 2001
TSR Wireless was a major paging carrier, providing paging service to over 2 mill
ion customers throughout the US.
General Sales and Market Manager, Greater Los Angeles, 1998 -2001
*Promoted to manage the 40 million dollar per year Los Angeles market.
*Overall supervision of :
o 10 Indirect sales reps
o 4 Business to Business sales reps
o 17 Retail locations
o Regional equipment warehouse
o Regional MIS
o LA area Wholesale Dealer call center
o Regional HR
o Regional Customer Service call center
*Successfully improved sales results and customer service by raising both expect
ation of the employee performance and the level of support given to employees.
Indirect Sales, 1996 - 1998
*Opened accounts
*Trained and serviced independent dealers who purchased our pagers and pager ser
vice wholesale
*Became the top grossing salesman in the Western US in both number of customers
active and net dollars earned

CADscan Santa Monica, CA 1995

CADscan was a company the marketed advanced technology designed to increase work
flow and productivity; a VAR for Sony Videoconferencing Products, Cisco, Sybase
, and Powersoft.
Business to Business Sales
*Brought on to sell Videoconferencing to large companies, schools, and governmen
t
*Networked Chamber of Commerce events, cold called, worked and attended trade sh
ows to generate business
*As a point-to-point LAN based company, marketed to Rich-Millenium Inc., became
a strategic partner with CADscan, with CADscan becoming is primary and exclusive
product distributor
L. A. Tronics Torrance and West LA, CA 1989 - 1995
Store Manager, 1991 -1995
*Promoted to Store Manager of the company's new West Los Angeles location.
*Hiring and training of sales and support personnel
*In-store merchandising
*Ensuring cash and inventory accuracy
*Handling customers who either needed extra care or had out-of-policy service re
quests.
*Taking the time to honor and respect all customer requests, saying yes when pos
sible and no when necessary, able to make difficult customers become loyal custo
mers
*The store became number one in sales throughout the chain.
*Implemented procedures and customer service standards in the WLA store which we
re then adopted chain-wide.
Sales, 1989 - 1991
*In-store retail sales of phones, fax machines, computers, and electronics
*Became the number one Business Machine salesperson chain-wide, holding the top
position for 24 consecutive months.
*Asked to take on a leadership position training new sales employees in the depa
rtment.
*Traveled to the other L A Tronics locations to train sales staff

References available upon request