H.

Daniel McFarland 8621 Forest Highlands Dr

hm8e1f5e@westpost.net Plano Texas, 75252
214-797-9440 (Cell)

Technology Officer & Business Leader

Enhance business value processes through IT by utilizing best practices of
Information Technology Infrastructure Library (ITIL)
Dynamic leader, strategic thinker focused on optimizing core business activities
through leveraging technology, entrepreneurial, creative, sense of humor, team
builder, effective communicator, action oriented, and ahands ona self-starter.
Representative Accomplishments:
CITI Financial Auto, Irving, TX
(2009 to Present)
Special Projects
Director of Technology, Anchor Bank, Aberdeen, WA
(2006 to 2008)
Directed the development and management of the bank's technology programs. Devel
oped program/project plans and execution approaches including defining client re
quirements and project specifications. Analyzed the potential risks/benefits inv
olved in using the specified technology solution to address the business require
ment. Worked with CEO and senior management team to gain sign-off from the busin
ess units. Monitored program/projects on an ongoing basis, evaluating progress a
nd quality, monitored resolution process and took corrective action as necessary
. Promoted and monitored compliance of application development activities with a
udit and information risk policies. Acted as an interface with internal and ext
ernal audit groups. Provided action plans to mitigate risk and help implement th
em, when applicable. Analyzed financial reports, trends to identify opportunitie
s and resolve issues. Evaluated recommendations relating to business opportuniti
es, investments, financial regulations and similar financial projects or program
s. Other functions included:
a Chaired Anchor Bankas Information Technology Steering Committee.
a Chief Information Security Officer who determined information security measure
s appropriate for Anchor Bank.
a Accountable for core banking applications which included Open Solutions, Digit
al Insight, and FISERV lending and deposit products.
a Implemented fault tolerant data network for critical core banking applications
and ATMs.
Accountable Business Transformation Program Manager, King County, Seattle, Washi
ngton (2005 to 2006)
ABT Program Manager hired to resurrect the previously failed King County $70 mil
lion government business process transformation program including upgrading and
implementing PeopleSoft HRMS, Oracle Financials and budget system for 13,000 end
-users. Developed program/project plans and execution approaches including defin
ing client requirements and program/project specifications. Analyzed the potenti
al risks/benefits involved in using the specified technology solution to address
the business requirement. Monitored program/projects on an ongoing basis, evalu
ating progress and quality, monitored resolution process and took corrective act
ion as necessary. Promoted and monitored compliance of application development a
ctivities with audit and information risk policies. Acted as an interface with
internal audit groups. Provided action plans to mitigate risk. Directed the Prog
ram Management Office and managed the program scope, schedule and budget. In add
ition, provided directions to the functional and technical leads that oversaw th
e respective projects, and ensured critical-path issues were being resolved and
success factors put in place so that program would not fail again. A major aspe
ct of the program was to implement application security through the systems.
a Managed the project managers, system integrators, and program management offic
e staff; and
a Recommended business process changes and policies for consideration by the Cou
nty Administrative Officer, King County Executive, Advisory Committee, and Leade
rship Committee.
Managing Partner/Chief Information Officer, The Mentis Group, Dallas, TX (2003 t
o 2005)
Partner owned business. Accountable for strategic direction and developing the
customer base for the start-up information technology managed services outsource
provider that specializes in IT operations, Microsoft ERP and CRM solutions and
the Mentis Edgea* managed care solutions.
a Developed a unique Customer Relationship Management (CRM) model called MMentri
xa* which increases customeras sales productivity by 40% and reduces sales costs
by 30%;
a Developed a proactive 7x24 monitoring tool called the Mentis Edgea* for commun
ication infrastructures which reduces customeras downtime costs by 80%; and
a Assist companies reach Sarbanes-Oxley 404 and ISO 17799 compliance and strong
adherence to security measures.
Director of Technology, City of Dallas, Dallas, Texas (1999 to 2003)
Accountable for information technology strategic direction and technology initia
tives for 32 city departments serving 14,500 users. Directed Activities of 300 e
mployees with an operating budget of $46 million and project budgets of $25 mill
ion. Main responsibilities included developing and implementing the IT vision fo
r the City of Dallas. Other key activities included mainframe and distributed c
omputing information technology services, public safety communications including
911 operational support, citywide radio communications, and wireless, telecommu
nications, public access television, and administration and support divisions. S
cope of activities encompassed citywide mainframe and distributed systems applic
ations development and operations, telecommunications, wireless, and public acce
ss television. Chief Security Officer for the City of Dallas. Directed over 300
employees focused on providing cost effective technology solutions to customers.
a Created IT strategic plan which reduced $15 million in operating costs by iden
tifying key areas of improvement in customer service through operational and bus
iness acumen;
a $2 million annual savings in reduced costs by putting in place Systems Develop
ment Life Cycle (SDLC) procedures that included business analysis, systems analy
sis and applications development;
a Implemented Cisco VoIP telecommunications convergence infrastructure for 8,000
users:
a $3 million of reduced costs accomplished by implementing a Customer Request Ma
nagement system including reengineering over 550 work flow processes with the el
imination of 500,000 calls:
a $1 million annual savings accomplished by the implementation of an ERP payroll
/human resources system serving 14,500 employees:
a $4 million annual savings by standardization of hardware and software, and mig
ration from legacy systems to open system architecture: and
a $1 million cost savings by automating various aspects of the Data Center.
President and Chief Operating Officer, Communications Engineering Company (CEC),
Cedar Rapids, Iowa
(1996 to 1998)
Directed sales and service operations of CEC. Guided five (5) branch offices an
d corporate staff located in Iowa and Minnesota representing $20 million in sale
s and 150 employees. Major sales focus was systems integration solutions that in
cluded information technology platforms involving conventional and wireless data
, LAN/WAN, personal computing, two-way radio voice broadcast services, voice, co
mmercial tower leases, and providing high-end technical labor services to the ma
nufacturing, health care, education and government markets.
a Accomplished 70% sales increase in two years. Grew market share with key techn
ology and multi-media partners. Dramatically increased high margin labor service
s and recurring service contract revenue;
a Restored profitability within four months of being appointed. Accomplished by
internally developing and implementing aCECas Strategic Guidelines for Success;
a
a Accomplished 70% sales increase in two years. Grew market share with key techn
ology and multi-media partners. Dramatically increased high margin labor service
s and recurring service contract revenue;
a 18% improvement in productivity by changing from task to process driven compan
y resulting in improved system sales and efficient delivery of service;
a Eliminated redundant functions by consolidating non-performing branches, reduc
ing account receivables, and increasing cash flows, reducing excessive inventori
es and centralizing purchasing; and
a Individually developed major accounts resulting in a sales increase of 20%.
General Manager-Department of Telecommunications, City and County of San Francis
co, San Francisco, California (1991 to 1996)
Directed all facets of Public Safety Communications, Radio Communications, Telec
ommunications Services, and Administration and Support Divisions. Directed 150
employees with an operating budget of $15 million, vendor budgets of $25 million
and project budgets of $100 million. Refocused a bureaucratic government agency
to become entrepreneurial, customer oriented, and mission driven.
a Successful $50 million ballot initiative passed due to the developed strategic
course of action for an integrated citywide public safety 800 MHz radio communi
cations system;
a Planned, implemented, and managed $100 million network which served 25,000 use
rs;
a Provided vision of information technology to a myriad of public agencies by di
recting strategic planning involving voice applications, and the establishment o
f a citywide data network;
a Initiated and developed numerous call center solutions for various city agenci
es to off load numerous calls using computer telephone integration (CTI), intera
ctive voice response units, automatic call distributors, and client/server appli
cations; and
a Planned, organized, and managed 25,000 telecommunications users utilizing all
aspects of telephony.
First Vice President and Division Manager Security Pacific Bank Company, Los Ang
eles, California (1988-1991)
Directed planning, design, and implementation of information technology worldwid
e. This included managing computer operations and client services, back office a
pplications development, and implementation of ATMs throughout CA and Washington
. Managed and directed Security Pacificas Merchant Banks New Yorkas information
technologies trading floor technologies and operations. Effectively put in place
one of the most secure wire rooms in the banking industry through implementing
some of the most advanced encryption technologies in the world. Directed 100 emp
loyees with an operating budget of $50 million and vendor budgets of $70 million
.
Education: Suffolk University, Boston, Massachusetts, Master of Business Adminis
tration in Finance
University of Massachusetts, Amherst, Massachusetts, Bachelor of Business Admini
stration in Systems Management, Honor's Thesis: aCrypto-Analysis and Its Relatio
nship to Systems Management Informationa