Sabrina Birlem

(916) 521-8383 sb8e3480@westpost.net

Administrative Support
* Strong work ethic
* Take Ownership, and pride in a job well done
* Extremely organized, can multitask and focused
* Strong problem solving and can do attitude
* Work well under pressure, enjoy a challenge
* Technically strong, Excel expert
* Team Player

PROFESSIONAL EXPERIENCE
National College Technical Instruction, Roseville, CA Jun/2009- Present
National Scheduling Coordinator/Payroll Timekeeper
National Schedule Coordinator/Payroll Timekeeper for private college. Create and
maintain master daily schedule of all courses and programs in all locations. Ac
cess daily attendance records for all locations. Develop and implement methods a
nd procedures to collect and match daily course and program attendance with inst
ructional labor needs. Produce daily reports on required ratios, instructional h
ours and program budgets. Advise Executive Director and Business Manager on rati
os mis-matches weekly. Assist in preparation of department budgets and annual ob
jectives. Assist in monitoring labor expenses via analysis and review of financi
al statements. Process all Kaiser billing. Timekeeper (Kronos) for Kaiser Payrol
l instructors and Northeast division.
Kaiser Permanente, Sacramento, CA May/2008- Feb/2009
Risk Analyst, Risk Management Patient Safety
Compile and deliver quarterly, semiannual and annual risk management reports to
managers and directors with emphasis on trends and analysis of contributing risk
factors. Facilitates significant event investigations by reviewing medical reco
rds, interviewing parties and conducting Root Cause Analysis. Monitors informati
on received by Risk Management to identify potential problems and make appropria
te referrals for investigation. Minutes recorder for all committee and sentinel
and significant events.
Kaiser Permanente, Oakland, CA (Contract Ultimate Staffing) Jun/2007- Sep/200
7
Operations Analyst, Program Offices
Team member of SOX (Sarbanes Oxley) initiative project. Partnered with Project M
anagers to analyze Direct Invoice (DI) spend for 14 Northern California Service
Areas. Administrative and technical support when needed.
* Developed and analyzed datasets by service area
* Defined data strategies, solutions and procedures
* Identified source data discrepancies and researched data anomalies
* Documented data management methodologies and analytical findings

William Lyon Homes, Sacramento, CA (Contract Barnes Personnel) Jan/2007- Jun/20

07
Data Analyst
Provide complex spreadsheets and reports to support sales and marketing departme
nt. Created and maintained lead bank, billing and budget data for 5 communities.
Administrative support when needed.
* Maintained quarterly demographic analysis
* Managed multiple projects, met short deadlines
* Developed and produced reports, presentations and graphics
* Maintained invoice cost budget, sales traffic and audit reports
* Ad hoc project management for sales events
Pulte Homes Inc., Lincoln, CA Jan/2005 - Sep/2006
Business System Administrator
* Technical support for Pulte Homes Business Suite (PHBS).
* Trained vendors to independently manage schedules, purchase orders and payment
s
* Assisted with migration of new system upgrades
* Performed audits on external purchase orders
* Provided technical support to both internal and external customers on Pulte Ho
me Suite
Construction Field Coordinator
"Right arm" administrative support for construction superintendents and field pr
oject managers.
* Managed trades' schedules to ensure home is build to contract
* Resolved vendor issues to maintain superior relationships
* Technical support on PHBS modules to maintain data integrity
* Trained internal/external customers on PHBS
Purchasing Assistant
Created Excel "Master Budget" spreadsheet linked to each Contract in e-Procureme
nt for 52 trades on 4 projects. Created macros to stream-line processes on multi
ple projects.
* Linked spreadsheet, per plan, for an "at a glance" of the cost per trade per h
ome
* Developed and maintained Sales Sheets for quick reference
* Audited database for current margin percentages, cost increases and pricing
Hewlett-Packard Co, Roseville, CA Nov/1991-Sep/2003
Contract Administrator
Managed $11 million dollar renewal base for enterprise level customers. Develope
d and maintained over 500 complex agreements for business customers for critical
hardware and software support on multiple platforms.
* Consulted, supported and partnered with Sales Reps to secure renewal business
* Partnered with business process analysts to provide the best support solutions
* Technical and contract support for enterprise customers
* Maintained hardware & software inventories; generated renewal quotes

EDUCATION
Bachelor of Arts Degree Behavioral Science, San Jose State University
AWARDS
Most Valuable Player, 2002, Customer Service Business Center, Hewlett-Packard Co
mpany
MILITARY SERVICE
US Navy, 1978-1982, Dental Technician, 3rd Class, Honorable Discharge