Joyce TenElshof

5959 Tesoro Drive Cell phone: (616) 550-2023

Rockford, Michigan 49341 Home Phone: (616) 874-7970
Qualifications:
Human Resource Professional with extensive experience in manufacturing, distrib
ution, retail and employee/labor relations.
Proven leadership skills with the ability to communicate effectively at all lev
els within the organization.
Committed to integrity and a high degree of professionalism.
Demonstrated interpersonal effectiveness in progressively responsible positions
.
Experience:
2008-Current: Knoll Inc. Grand Rapids, Michigan
Human Resource Manager (Currently experience extreme downsizing)
Responsible for all aspects of Human Resources including STD, LTD, Benefit Admi
nistration, FMLA, ADA, W/C, EEOC compliance.
Assisted with corporate benefit programs and design.
Employee and labor relations.
Union contract negotiations, ratification, interpretation and implementation.
Consolidated departments (25 to 8) and classifications (88 to 20) resulting in
operational efficiencies through cross training, job bidding process.
Developed labor strategy including successful concession bargaining, tiered wag
e structure, voluntary separation program.
Designed and implemented an attendance policy and attendance tracking process.

2005-2008: Daimler Trucks North America Michigan and North Carolina

Human Resource Manager/VP Human Resources
Responsible for all aspects of Human Resources including all employee relations
, recruitment, policy administration and definition for 1600 employees at 7 clos
e geographical sites
Implemented Truck Operating Systems for office and indirect resulting in reduct
ion of duplicate processes.
Quality Training team sponsor resulting in improvements in training, quality an
d employee commitment by over 15%
Employee and labor relations.
Union contract negotiations, ratification, interpretation and implementation.
Defined practices and implemented process improvements
Managed decertification vote process at Thomas Built Bus resulting in zero viol
ations of unfair labor practice charges.
Reduced FMLA absences by 55% the first year through active case management and
TPA.
Negotiated health care benefits and maintained 7% rate for 2006.
2000-2004 Reid Entities Muskegon, Michigan
Human Resource Director
Member of the Executive support team responsible for providing human resource e
xpertise to the Executive and General Managers for the corporate office and five
off-site locations.
Designed and administered all corporate benefits.
Compensation research and analysis resulting in implementation of a new corpora
te compensation system.
Developed and standardized company policies and procedures to maintain complian
ce with legal and governmental regulations.
Researched and enacted an organizational development and skill assessment progr
am.
Partnered with various business units to assist with their business/employee de
velopment and strategic planning.
Reviewed and implemented new goal based performance system designed to improve
communications and performance between management and employees.
Key Accomplishments:
Negotiated health care package providing a 20% reduction in premiums the first
year and controlled health care costs to an average of 2.5% in subsequent years.
Implemented benefit eligibility requirements saving the company over $50,000.00
annually.
Reduced legal fees by over $200, 000.00 through being a resource to the support
ing management of various labor laws.
Managed all workers compensation claims enabling the company to experience mini
mal (1%) premium increased for over two years.
Reduced payroll labor costs by 75% through internet based time and attendance/p
ayroll system
Created and implemented company policies and procedures to produce a profession
al corporate handbook.
Expedited the hiring process by 25% through a pro-active recruitment plan which
identifies qualified candidates prior to position openings.
1998-2000 Hekman Furniture Grand Rapids, Michigan
Human Resource Manager
Administration of all human resource programs.
Advised and counseled management of 3 off-site locations regarding employee/lab
or relation issues.
Managed all worker compensation claims.
Directed recruitment efforts to effectively fill open positions expeditiously.
Developed and implemented company policies and procedures.
Administration of union contract including negotiation research and arbitration
preparations.
Created safety training programs to meet OSHA compliance standards.
Represented the company in MESC and arbitration hearings.
Maintained and provided guidance to the management in preparing employee perfor
mance appraisals.
Key Accomplishments:
Reduce workmans compensation costs from over 50% through aggressive case manage
ment.
Implementation orientation and training program resulting in reduction of turno
ver by 20%.
Enhanced working relationship with hourly bargaining unit employees resulting i
n overall reduction of grievance caseload by 65%.

1989-1998 UFCW Local 951 Grand Rapids, Michigan

Union Business Representative
Responsible for contract administration and interpretation for over 4000 member
s.
Provided guidance and advice to management and union members.
Supervised and trained over 40 union stewards in up to 42 locations throughout
Michigan.
Reduced grievances by over 50% through improved communication between managemen
t and labor.
Negotiated and ratified collective bargaining agreements.
Facilitated employee grievances and representation of arbitration cases.
Knowledgeable with all applicable labor laws.
1980-1989 Eberhard Foods Grand Rapids, Michigan
Personnel Director/Auditor/Supervisor
 Managed human resource department over 1,000 employees in a 42-store retail org
anization.
Employee/labor relations including contract interpretation and administration.
Responsible for all recruitment
Managed the companys workers compensation claims and analysis.
Supervised lead accounting staff in over 42 stores.
Performed internal accounting audits in all office and store operations.
.
Education:
BA Business/Human Resource Management G.P.A. 3.85 Davenport University, Grand
Rapids, Michigan
Certified Labor Relations Professional (CLRP) Michigan State University
Labor Law Study Certificate George Meany Center, Washington D.C.
Dale Carnegie Communication/Leadership Certificate
Human Resource and Organizational Leadership course Disney Institute
SHRM Conferences and educational seminars.