Rosie Quihuis

2039 West Shawnee Drive, Chandler AZ 85224

602.284.1559
rq8f7a52@westpost.net
SUMMARY OF QUALIFICATIONS
Program & Project Management
Experienced in leading diverse and cross-business teams in
implementations of integrated client, product and processing
support solutions within internet and payment processing systems.
Proficient in developing client business, technical and conversion
mapping requirements. Successful in leading implementations of
secure online payment and protection solutions, risk mitigation
enhancements, collections and call center support functionality,
client data hosting conversions, credit card and terminal portfolio
conversions, product and system enhancements and company mergers.
Client Relations, Sales & Call Center Support Management
Successfully led successful account management and sales engineer
teams in acquiring,implementing and servicing high profile clients
within the financial services, retail, e-commerce, technical and
publishing industries. Developed training, efficient operational/call
center support processes,and tools to support the acquisition and
retention of client relationships and call resolutions. Experienced
in the development of 'win-win' client solutions and proposals, RFP
responses, statements of work, and contract negotiations.
Product Management & Marketing
Exemplary leadership skills in developing strategic plans, competitive
positioning strategies and client solutions while adhering to product
development, marketing and project management disciplines. Developed
risk mitigation and consumer protection products and enhancements,
targeted customeractivation and retention marketing programs.
Successful in driving the integration of system, technological,
risk management and operational enhancements to support strategic
corporate initiatives.
Business and Organizational Change Management
Strong foundation in strategic planning, integrating organizational
changes and operational business management disciplines. Experience
includes: business plan development, integration of corporate merger
organizational and associate re-engineering plans, P&L accountability,
employee recruitment and management, and vendor relationship management.
Leadership
Experienced in leading diverse and cross-functional teams through
integrated implementations which generated positive bottom-line
results with minimal customer service impacts.

PROFESSIONAL EXPERIENCE
Senior Manager - Risk Product Management
PayPal, an eBay Company - Scottsdale, Arizona
December 2007 - May 2010
Led the Risk Product Agent Delivery team in developing and
implementing risk mitigation product solutions for the Collections,
Merchant Risk Monitoring and Back Office Seller Risk platforms.
Within an accelerated timeframe, developed the product requirements
and led cross-business teams in implementing a standardized and global
Collections platform. Led the Consumer Protection team in enhancing
the payment protection product feature designed to improve the eBay
buyer experience and increase PayPal payment usage. Developed the
requirements and implemented a standardized, global PayPal payment
protection initiative that required integration across three
development platforms, four cross-functional product teams and over 40
countries. Received corporate Q1 2009 PayPalian team award for the
enhanced protection programs launched in support of PayPal Paperless
Payments program.
Director - Conversion & Implementation Services
TSYS Acquiring Solutions - Tempe, Arizona
May 2002 - December 2007
Led a team of 14 Conversion and Implementation Managers who were
responsible for the implementation or conversion of client portfolios
into applicable product or terminal application solutions. Developed
effective implementation processes for successfully integrating new
clients within evolving product enhancements, client requirements and
resource constraints. Key contributor in supporting sales
opportunities, customized conversion pricing and generating
resolutions to meet client requirements until systematic solutions
can be developed. Successfully led the cross-functional initiatives
that supported TSYS acquiring 100% ownership rights from Visa
International and eliminate operational dependencies. Led the team in
managing a 2006 queue of over 1,100 client conversion and
implementation project requests.
Business Marketing & Management Consultant - Chandler, Arizona
December 2000 - April 2002
Provided consultative expertise in product management, marketing and
operational efficiencies to clients within the financial services,
e-commerce and hi-tech industries.
Vice President - Sales Support
MessageMedia, Inc. - Boulder, Colorado
March 1999 - December 2000
Successfully developed and led strategic sales positioning solutions,
contract review/approval processes, sales tools and training to
support global sales teams in securing new client contracts for
e-commerce messaging and database marketing and online research
services. Recruited, trained and led team of Sales Engineers to serve
as technical/operational experts for Sales Directors. Launched the
first sales/product training curriculum designed to capture and
retain clients from financial services, technology, retail, e-commerce
and publishing verticals. Created process and templates for
contractual agreements, request for proposal, pricing models and
statement of work. Instrumental in driving cross-functional results
within corporate and regional sales meetings, product development,
servicing of clients, pricing, legal, web support and internal
communications. Drove internal efforts to meet security and audit
controls required in attracting clients from the financial services
industry. A key contributor in the successful integration and
conversion of five e-commerce company mergers. Facilitated and
negotiated servicing/contractual issues with senior executives of key
client relationships. Led the development of over 70 RFPs and the
implementation of approximately 10 statement of work/data hosting
conversions for new clients. A key contributor in the revenue growth
of the company from $1.5 million to over $33 million.
Director of Account Management
MessageMedia Inc.- San Diego, CA & Boulder, CO (First Virtual Holdings)
July 1998 - March 1999
Responsible for leading a team of six Account Directors in the
integration, servicing and revenue generation of all global corporate
e-mail and data hosting clients. Developed job descriptions, salary
hierarchy and incentive compensation for recruiting and retaining
Account Directors. Provided strategic direction in transitioning
client business requirements into successful servicing solutions.
Developed processes for client billing and managing client portfolio
revenue growth at the Account Director level. Key contributor in
growing the base of clients from zero to over 80 clients. Continued
to serve as a driving force in the prioritization and implementation
of added enhancements to email and data hosting functionality.
Director of Product Development
First Virtual Holdings, Inc. - San Diego, California
December 1997 - June 1998
Key driver in transitioning the company's business model from a secure
internet payment product to an interactive e-mail messaging solution.
Within a short timeframe and fast-paced competitive environment,
developed the business requirements, product specs, priorities and
project timeline for the creation of a new interactive e-mail
messaging product solution. Successfully led the product development
requirements, priorities and established cross-functional
communications to ensure that all business units were meeting
deadlines and risks were being identified. Led efforts for modified
pre-launch product in to order to secure a large retail client.
Business Marketing and Management Consultant - Chandler, Arizona
July 1996 - December 1997
Provided consultative expertise in the areas of marketing a secure
Internet payment alternative and credit card portfolio management.
Developed solutions for expediting product development; energizing
portfolio management; facilitating project management; re-engineering
operational processes to maximize income generation; and, effective
modification of customer communications to meet regulatory compliance.
Vice President & Western Region Client Service Manager
Bank One Credit Card Division - Tempe, Arizona
September 1995 - June 1996
Led a four-member team accountable for the enhanced relationships
between the Credit Card Division and Retail Banking Divisions located
in Arizona, Utah, Texas, Colorado, Oklahoma and Central Illinois.
Implemented processes that supported flawless integration of new
portfolios; enhanced communications between the Credit Card Center and
Corporate Marketing; and streamlined procedures for improving customer
servicing and problem resolution. Drove integration of a sales/
retention culture within the Credit Card Center.
Vice President, Group Product Manager
Bank One Credit Card Division - Tempe, Arizona
January 1988 - September 1995
Led a 12-member marketing, consumer and commercial credit card product
management team through flawless execution of marketing strategy to
exceed each year's approved business plan goals. Developed marketing
initiatives which contributed to the credit card center's 238% growth
in credit card balances and 324% increase in total accounts. Launched
cross-functional communication processes for integrating successful
marketing campaigns, repricing initiatives, portfolio conversions,
ancillary fee income programs and co-branded product development. Key
driver in mapping technical and re-pricing requirements for six
portfolio conversions.
Mail Boxes Etc. USA - Franchise Owner - Mesa, Arizona
May 1984 - January 1988
Restructured an existing business by streamlining the daily
operations, integrating successful marketing initiatives and
transitioning the business communications and postal service franchise
into a financial success.
Assistant Cashier
Valley National Bank of Arizona - Phoenix, Arizona
August 1979 - May 1984
Responsibilities included corporate marketing business plan and
managing employee sales incentive performance programs.
EDUCATION
ABA National School of BankCard Mgmt.
Norman, OK
Team Leader & awarded 'Best ROI Financials'
1990
Saint Mary's College
Bachelor of Science - Business Administration
Moraga, CA
1978
GPA: 4.0