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Accomplished Certified Project Management Professional with the keen ability to

see "the big picture" while staying abreast of business details and critical dea
dlines. Effective visionary with ability to communicate clear mission & objectiv
es. Provide sound leadership to establish solid business practices emphasizing a
ccountability, productivity, reduced costs, improved efficiency, and increased r
eturn on assets.
Practiced as a management professional for 20 years. Highly skilled at managing
system integrations for utilities, ISV's & specialized retail industries. Known
for consistent success directing highly complex projects for developing systems,
processes, and procedures to streamline operations. Managed large multi-site te
ams & initiatives, showcasing ability to direct multiple projects effectively.
Hands-on leader possessing long range vision with particular expertise in genera
ting business and developing & motivating high performance teams to deliver tran
sformational solutions for competitive advantage. Expert at recognizing, recruit
ing and retaining key players and talent for premium assignments and projects.
Strategic Business Planning Business & Customer Focus
Business Relationship Management Organizational Effectiveness
Flexible Resourcing Strategy International Projects
Business Development Project & Program Management
A global full-service consulting and systems integration company recognized for
expertise in the highly specialized area of enterprise asset management for mini
ng, utilities & transit industries.
Principal Consultant
Budgetary responsibility: $3 Million
Team Size: 11
Responsible for service delivery organizations' strategies, objectives, goals, t
echnologies, financials, operations and management.
Developed the framework of compliance obligations, service levels, and performan
ce metrics for the execution of the processes and services for development, main
tenance & implementation projects.
Project Manager - Development & Maintenance (10/2009-Present)
Amtrak - Maintenance of Spear, the Enterprise Asset Management System
* Providing Program Management and Business Consulting services - leading the ov
erall delivery of processes and services utilizing internal resources and extern
al vendors/resources and partnerships.
* Established rapport and improved client relations with updated status reportin
g, issue resolution and risk management.
* Spearheading development of utility applications integrated with Spear to supp
ort the maintenance operations using the iterative Adaptive Development Framewor
o TPS Scheduler, a scheduling application using MS Project Server, integrated wi
th Spear.
o TPS Shop Map & Shop Trax, an information application providing an interactive,
live view of a running repair / workshop environment.
o TPS ENPR, a reporting application for logging problems, while en-route, using
smart phones.
* Facilitated regular meetings of the team and the Product Owner to review devel
opments (demonstrate functionality), plan for upcoming requirements (user storie
s) and commit to delivery in the forthcoming two week sprint.
* Aided team members to ensure they consistently met requirements, delivery comp
leted (tested and documented) functionality on time and on budget.
Management Consultant - Product Implementation (2008-09/2009)
National Water Commission, Jamaica - Implementing Ventyx Customer Suite (CIS & B
illing) Application
* Partnered with NWC's Project Manager in Developing & Implementing:
o Implementation Project Management Plan
o Data Cleaning & Conversion Strategy & Plan
o Project Communication, End User Training
o Testing Strategy & Acceptance Plan
o Risk Management
o Project Monitoring & Controlling Mechanism & Framework
* Authored and developed the Cutover Strategy & Plan for Big Bang Roll-Out of th
e application.
* Spearheaded in-house development of Testing Management Application using Scrum
o Championed the introduction of Scrum/Agile practices within the MIS/IT group.
o As the Scrum Master with the team, demonstrated benefits of adopting Scrum; al
so identified potential issues and recommended action plan in order to address t
o Facilitated the daily stand up meetings, sprint planning and review meetings,
and maintained the team's burndown chart.
o Conducted retrospective sessions in which all the members of a team could iden
tify areas for improvement (within and outside the team), resulting in specific
action plans; these were reviewed during and at the end of each sprint.
o Ensured team delivered required functionality on time by resolving roadblocks.
* Aggressively led, recommended and mentored team members of the NWC Implementat
ion Project Core team in requirements gathering, determining Business Rules & Va
lidations and Reporting needs.
* Formulated Business Policies & Procedures based on Industry Best Practices.
* Collated & Analyzed data for Status Reporting, Issue Resolution & Risk Managem
* Consistently ensured high standards in management oversight during implementat
ion by identifying problem areas and risks, as well as advising client as to ris
k management issues and remedial actions as appropriate to mitigate loss based o
n risks identified.
* Advised NWC executives on business issues and various aspects of project manag
ement during all phases.
Industry leader System Integrator in the CRM space, providing implementation, up
grade and maintenance & support services for Amdocs Clarify.
Senior Director - Client Services
Budgetary responsibility: $4 Million
Organization Size: 22
Led the professional services group with specific focus on improving client rela
tions with updated status reporting, issue resolution and risk management.
Implemented and arranged financial stewardship for projects including developing
forecasts, creating invoices, pursuing prompt payment, negotiating rate changes
Analyzed and supported sales efforts including developing RFP responses, respons
e strategies and estimates for implementation services.
SOLTIUS, ATLANTA, GA 2002 - 2006
Soltius is an Asia based IT consulting firm focused on providing Technology and
Management solutions to large corporations worldwide.
Program Director - Outsourcing Practice
Budgetary responsibility: $4 Million
Organization Size: 55
Lead Delivery Manager for several Outsourced Development initiatives, providing
Management and Systems Consulting services.
Setup the Program Management Office to oversee all the outsourced projects.
Orchestrated business development, budget and resource management, issue resolut
ion, business process re-engineering, systems capability analysis, program coord
ination and communication.
Generated business & achieved targets maintaining high standards & best practice
s while consistently exceeding expectations with client satisfaction.
Drove efficiency, co-partnering with several global project managers and develop
ment personnel (55 geographically dispersed employees and consultants) working o
n CIS, CMMS and CMS applications utilizing Oracle, Java and .Net technologies.
Negotiated a smooth transition with the management to re-evaluate & revise the c
ompensation & benefits package for the employees to a competitive plan in line w
ith the industry standards.
Account Manager / Engagement Manager - Outsourced Development (2004-2006)
Ventyx (formerly Indus International, Inc.) - CS Suite (CIS and Billing applicat
* Account Management - Expanded the engagement organically and across business u
nits - grew team from 25 to 45 in the first year of the engagement.
* Managed Cross-border Relationships and Cultural concerns including Issues and
Conflicts Resolution
* Implemented and managed all aspects of outsourced development & maintenance -
operational framework, communication, organizational change, team selection & tr
aining, environment creation and maintenance, application development, maintenan
ce and implementation support, software configuration, testing, database adminis
* Revamped the outsourcing model within specified development timeframe, allowin
g project to evolve with different offerings, reducing spending and saving the c
ompany $1.5 M per year earmarked IT budget dollars.
* Ensured Compliance with Contractual Requirements including Financial Budgets,
Human Resources and Performance with Periodic Reviews and Revisions of Matrices
for the defined Service Level Agreements.
Engagement Manager - Outsourced Development & Implementation (2003)
SREMC, a forward looking Electrical Cooperative - CMMS development & implementat
* Scope included requirement gathering, design, development, testing, training &
* Validated requirements, established system design ensuring a tight integration
with Great Plains accounting and other third party staking, outage management,
customer information and billing applications.
* Managed resource organization, design, development, testing, training and impl
ementation of the application.
Project Manager - Outsourced Development (2002)
Bureau Veritas (certification organization) - Management Dashboard, Content Mana
gement System & Testing Application
* Led the project for development of Management Dashboards and Performance Repor
ting systems integrated with JD Edwards One World ERP solution.
* Managed bespoke development of a CMS & Construction Industry Testing Applicati
on using the hybrid delivery model of onsite, offsite and offshore resources.
Soltius is an Asia based IT consulting firm focused on providing Technology and
Management solutions to large corporations worldwide.
General Manager
Budgetary responsibility: $1 Million
Organization Size: 25
Developed and managed the business operations.
Orchestrated and Setup the offshore center for assisting clients in software dev
elopment, maintenance and tools upgrade in an expeditious and cost effective man
People management - performance reviews, succession planning, talent assessments
and workforce planning.
Project Manager - Implementation
MGL, a GAIL & British Gas JV - Implementation of Custima from DST Innovis - CIS
& Billing application
* Analyzed and provided ongoing project management activities including Project
planning, WBS analysis, activity and task assignment, risk and issue management,
monitoring and control.
* Business Process Analysis & Modeling - Documented the As-Is and To-Be business
* Designed and implemented End User Training, Pre-cutover, Cutover and Post-cuto
ver planning and updated Standard Operating Procedures for all aspects of projec
t from initiation to project closure.
Account Manager - Sofrecom
* Led joint initiatives for business development and support projects for India
and South East Asia territories for Sofrecom, the IT wing of France Telecom.
Bharat Petroleum Corporation, Ltd., India 1990 - 1999
Senior Sales Officer - LPG Sales & Marketing / Customer Service Center (1997 - 1
Senior Operations Officer - Petroleum Bulk Warehouse (1993 - 1996)
Sales Officer - Retail & Industrial Division (1990 - 1992)
* Performed Retail Channel Analysis for assessing profitability & viability of d
istributors as well as setting up of new locations. Achieved and Maintained 20%
growth in sales of petroleum products with 100% Accounts Collections.
* Performed SWOT analysis for each territory and identified the Key Performance
Indicators for the team members.
* Served as team member of a Business Process Re-engineering project to enhance
level of customer service and satisfaction by improving sales processes in the L
* Participated in the As-Is and Fit-Gap Analysis for LPG sales process with resp
ect to the SAP SD Module.
* Led the customer care and support services for a customer base of over half a
million consumers.
* Managed a network of over 100 dealers & 125 distributors, 4 Depots & Bottling
Plants, 5 Sales Associates and several Private & Government entities.
* Managed a Petroleum Bulk Warehouse handling a through-put of over 100 tankers
of Gasoline, Diesel, Kerosene and Lubricants daily with receipts via rail and ro
* Maintained 4 years of accident free operations by ensuring strict compliance w
ith Oil Industry Safety Directorate's safety norms.
* Established platform for sharing of best-practices in warehouse bulk handling
* Designed and developed decision support systems to generate reports at storage
point level.
* Designed, developed & implemented 360 degree performance management system for
a team of 135 resources.
MBA (Marketing / Systems Analysis & Design) - Birla Institute of Technology, Ind
ia (1990)
Bachelors of Commerce (Accounting Honors) - Panjab University, India (1988)
Certified Project Management Professional - PMI, USA
Certified Scrum Master - Scrum Alliance, USA
Certified SAP-SD Consultant - SAP-AG Walldorf, Germany
Tools: Microsoft Project, JIRA, Microsoft Office Suite, SharePoint
Databases: Oracle, SQL Server
Languages: ASP.Net, C#, J2EE, SQL, HTML, XML