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Michelle Mazan

1025 Collins Avenue


Eldersburg MD 21784
Tel No:410-781-7448 cell:301-676-7751 e-mail: mm90e130@westpost.net

OBJECTIVE
To obtain a career with challenging assignments which allows for the maximum u
tilization of my capabilities, imagination, experience and skills.
ACADEMIC QUALIFICATIONS
Hospitality Sales Program - Virginia Polytechnic Institute & State University, 1
995.
AWARDS/TRAINING PROGRAMS
Mastering Peak Sales Performance - HEI Hotels, 2008
Winner's Circle - Top Sales Managers Award - HEI Hotels, 2008
Winner of three Gold Awards for Operational Excellence 2002-2005 - MainStay Suit
es, Choice Hotels Intl.
Finalist for Inn Of the Year Award 2003 & 2004 - MainStay Suites , Choice Hotels
Intl.
Aspire Revenue Surge Program - 2006
Aspire Creating the Passion Program - 2006
General Managers Core Training - Choice Hotels Intl - 2001
Property Systems Training on Profit Manager - Choice Hotels International, 1998.

EXPERIENCE
Baltimore Marriott Hunt Valley - HEI Hotels - January, 2008 -March, 2010
Assistant Director of Sales of this 393 room hotel with 30,000 sq. feet of meeti
ng space.
Exceeded goals for 2008 and 2009 by 150% and 112% consecutively. Sales Revenue G
oal was $3 million annually.

Mangione Family Enterprises


Turf Valley Resort -09/ 2006-10/2007
Director of Sales and Marketing of this 171 room hotel with 40,000 sq. feet of m
eeting space. Managed and directed staff of 17. Responsible for Sales Operatin
g budget of $1.3 million and Room Revenue budget of $5.4 million.
* Implemented Standard Operating Procedures and re-established market guidelines
and job descriptions. Department was without a DOS for over 6 months.
* Established effective and open lines of communication with Front Office and ot
her departments.
* Introduced new bonus program based on monthly revenue vs. total room nights.
* Re-directed marketing dollars to insure maximum exposure in print advertising
as well as radio, TV and internet.
* Negotiated internet programs to enhance group market.
* In general, focused on increased production in both transient and group market
s. Hotel is not branded or affiliated with a resort organization. It is additi
onally challenged by location. Consequently, hotel continues to under-perform y
ear over year.
Hersha Hospitality Management - LP, 1/3/00 to 7/29/06
MainStay Suites by Choice Hotels International
Suite hotel designed for the long term stay traveler
* Opened Mainstay Suites, Frederick, MD. As the Director of Sales. The hotel has
been a market leader since 2000 with current annual revenues at $1.4 Million.
* Promoted to General Manager of the Hotel in August, 2000. The hotel has been
a Gold Award winner for Operational excellence for the past three years.
* Hotel was Finalist for the Inn of the Year award for two consecutive years 200
3 & 2004.
* Developed programs to deliver quality service to guests
* Formulated and aggressively implemented innovative sales and marketing strateg
ies, resulting in substantial increased occupancy levels and revenues.
* Lead teams on Sales Blitz in Maryland & Atlanta, GA
* Conducted Reservation Center Presentation for all Hersha Hotels at Minot, ND
* Coordinated Pre opening activities at sister hotel in Frederick, MD.
* Coordinated Grand Opening activities for MainStay/Sleep Inn, King of Prussia P
A
* Accountable for top and bottom line profitability and budgets
* Consistently delivered 49% + GOP
* Responsible for Hotel Accounts Receivable and Payables
* Payroll control
The Comfort Inn by Choice Hotels International , Baltimore, MD 1997-2000
Director of Sales
* In Charge of the Sales & Marketing Department of the Hotel.
* Increased Overall sales by $2.5 Million.
* Conducted Sales Blitz in the Baltimore Area.
* Lead team on Sales Blitz in Baltimore Area.
The Sheraton Hotel at BWI Airport, 1992-1997
Sales Manager
* In Charge of the Corporate Market segment of the hotel.
* Hotel was market leader in corporate segment
* Increased revenues for market segment by 12% year over year.
* Involved in Hotel Sales Blitz in D.C & Baltimore Area.
Executive Careers, Washington D.C, 1990-1992
Independent H/R Contractor
* Interviewed and recruited candidates for management level positions in the Hos
pitality Industry. ITT Sheraton was primary client.
Hospitality Industry - 1978 - 1990
Started as the Executive Secretary to the GM and held various positions in hotel
Sales ranging from Banquet/Sales Secretary to Director of Sales in my effort to
enhance my career.
Cross Keys Inn Baltimore MD 1978-1983 4-Star independently owned
Belvedere Hotel Baltimore MD 1983-1985 1903 Historic property
Tremont Hotel Baltimore MD 1985-1988 Converted to all-suites
First in Baltimore to do so
Ramada Inn Baltimore MD 1988-1990 First DOS position
Hotel closed in 1990

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