Thomas E.

Joyce
79 Constitution Ave, Weymouth MA 02190
339-206-7883
tj90dd5c@westpost.net
PROFILE
I am a technically savvy analytic thinker with strong verbal communication skil
ls; attention to detail that does not fail when there is a deadline to meet. I h
ave demonstrated my ability to troubleshoot complex problems. I work well in tea
ms or on my own. My adaptability and proven ability to learn new technologies ha
s greatly benefited my employers when resources are required for integrating wit
h new partner's software or for custom client projects. I am interested in a pro
ject management type role where I can leverage my experience to get the job done
efficiently and also to help my team members with building their skills.
EMPLOYMENT
XO Communications, Waltham, MA Nov 07-May 08
Sr. Account Manager
* New account acquisition with a focus on MPLS and Ethernet sales
* Included fiber based network sales opportunities
Moors & Cabot, Boston, MA
Dec 06 - Jun 07
Project Manager
* Negotiated contracts and managed complex implementations
* Managed all projects involving existing brokerage house and /or trading desk o
perations
* Projects included but were not limited to, Cisco VOIP PBX , PRI, T-1, T-3, POT
S, Wireless and IT installation
Electronic Data Systems, Boston, MA
Jun 05 - Dec 05
Project Manager
* Set up of a new Medicaid mail room operations in Hingham location
* Managed project plan for office move of 60+ personal
* Oversight of contracts, procurement, installation for phones, faxes, multi fun
ction copiers, etc.
AT&T, Boston, MA
Apr 00 - Dec 04
Technical Project Manager
* Responsible for AT&T Enterprise and Global Sales Centers projects
* Responsible for ACCU ring sales, designs, and proposals
* Hired, trained, and managed staff of four local sales account executives
AT&T cont.
Technical Support/Project Manager
Aug 98 - Apr 00
* Managed a team of sixteen project managers
* Managed LEC Access negotiations to ensure reasonable expectations and customer
satisfaction
TCG, Boston, MA
Aug 96 - Aug 98
Tech Support/Project Manager
* Created and managed the Boston sales support team
* Responsible for pre and post sale technical support, business case support, b
uilding access, administrative support, and sales compensation
NYNEX, Boston, MA
Oct 88 - Aug 98
Technical Consultant
* Responsible for the technical support for top 100 accounts in NYNEX Systems Ma
rketing
* Designed solutions for complex survivable voice and data network applications
* Accountable for the functional integrity and implementation of all network sol
utions proposed and sold
* Designed, implemented, and upgraded New England Power's digital network from 1
988 through 1995
* Negotiated the implementation of private SONET, including coordination with in
ternal contacts, IXC, and the customer. Exceeded all customers' expectations.
INTERESTS
My interests include spending time with family and friends. I also like remodeli
ng projects. I kept busy during
the economic downturn by purchasing an antique farmhouse. My work expertise help
ed with the management
of contractors, vendors, & delivery of materials. When all was said in done a ni
ce young couple purchased a
beautifully remodeled farmhouse for their first home, and I put a little money i
n my pocket.
EDUCATION
Boston University Corporate Education
Jun 08
Cisco Certified Network Associate (CCNA) Training
Northeastern University
Jan 95 - Apr 95
Communications Course
Hill Associates (www.hill.com)
Jun 93 - Dec 93
Alpha 4 - 13 week Voice, Data, IT training
Dale Carnegie Training
Apr 93 - May 93
Presentation Skills and Public Speaking Training
References
Kevin Walsh VP ACN Government Healthcare Solutions
Affiliated Computer Services, inc
Michael Braun VP Operations Moors & Cabot
Richard Ceurvels Senior Planning Engineer OSS Verizon