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Carol Litton- SPHR- GPHR

1437 Grape Street, Denver, CO 80220
Bilingual Human Resources Strategic Business Partner with experience in the USA,
Mexico and Argentina. Worked for US and global companies including union, non-u
nion and corporate start-up environments. Significant achievements include analy
zing and creating innovative solutions to complex business issues, strategic pla
nning, organizational restructuring, cultural change and diversity integration.
Strong trust builder with the capability of influencing leadership and line empl
oyees without power. I value an honest and trustworthy working environment where
transparency, mutual respect, creativity, innovation and diversity are welcome.
I am a passionate and driven person that is seeking a challenging and rewarding
new opportunity.
Professional Experience

Fiserv Investment Support Services, Denver, CO part of Fortune 500 Fiserv Inc. (
2/2006- 1/2010)
Senior Human Resources Business Partner
Conducted coaching sessions with all levels of leadership on employee performan
ce, talent management, and conflict management.
Consulted with business leaders in regards to organizational architecture, empl
oyee relations, retention, recognition and compensation issues. Performed analys
is of benchmark information and made recommendations on talent portfolio utilizi
ng a 9-Block model.
Provided creative solutions resulting in cost savings of $192,000 a year by imp
lementing a Quarterly Support Project for our Customer Service Group.
Searched, interviewed and hired the best talent utilizing behavioral interviewi
ng techniques and managed out culturally unfit individuals reducing turnover rat
e by 47%.
Created, developed, and facilitated leadership training and team group sessions
on timely topics to support changes in the direction of the organization and ac
hievement of specific goals.
Mitigated issues through divestment process coaching leaders and individual con
tributors on strategic issues, decision process, career management and outplacem
ent services.
Assisted with strategic planning and developed policies and procedures for acqu
iring company.
Mentored and coached other HR Business Partners.
As the Manager for the Training Department in 2007 implemented changes to match
the Companys goals: Aligned the business training model to satisfy the business
need for cross-sell, build business acumen, inter-departmental integration and
improve customer satisfaction.
Designed, developed and facilitated parts of the culture change strategy plan f
or the company in 2006 to integrate companies acquired Commitment to Excellence
Swissport Corp., International Airline Ground Handling Company, Los Angeles, CA
Regional Administration & Human Resources Manager, West Region
Coached, consulted, advised and supported management of 12 airport operations i
n the US and Canada. Advised and reported to the West Region VP on human capital
issues including financial impact.
Managed the administration and human resources functions for the Los Angeles Ai
rport operation of 850 employees with a staff of 4 on a 24/7 operation.
Performed regional human resources audits on all airport operations ensuring co
mpliance with governmental policies and regulations (DOT & DOA), State and Feder
al employment law and Union Contracts where applicable.
Conducted workforce planning and implemented processes for several airports sup
porting the business strategy to increase sales by 36M through the acquisition o
f new contracts in extreme short time frames.
Performing root cause analysis I made recommendations for changes in our vendor
s management system of workers compensation claims resulting in cost reduction
of 1.5 million in one year for the region.
Responded and represented the Company on UI and EEOC related claims. Attended m
ediation sessions and conducted investigations on employee relation issues inclu
ding harassment and discrimination claims.
Implemented AAP and trained all regional leadership on EEO/AA issues.
Ensured efficient hiring and termination procedures, annual performance reviews
and promotion of employees were addressed timely and effectively throughout the
Followed up on financial results for the West Region raising the flag on issues
that required immediate attention, making recommendations on workforce planning
when appropriate actively looking for potential issues and cost reduction oppor
Mexicana Airlines, EZE, Buenos Aires, Argentina. (09/1996-4/2002)
Airport Manager
Promoted from Assistant Station Manager at the Los Angeles Intl. Airport to Air
port Manager in Argentina during my second year.
Designed the tactical plan, implemented and developed the new venture Station f
or the airline in Argentina: Hired, trained and supervised personnel for all air
port areas. Negotiated third party contracts for all services provided. Implemen
ted and controlled the Stations budget and station infrastructure.
Led projects in Mexico to improve operational synergies, increased new culture
customer satisfaction and implemented a diversity program for employees to work
cohesively and seamlessly between different international airports.
Liaison between airline and governmental agencies: actively participated in emb
assy and government social events, participated in promotional and institutional
events and related with travel agencies in both Mexico and Argentina.
Ensured safety of operations and customer satisfaction winning the EJECAT award
to the best airport in the system.
Assisted in the update and implementation of the airports emergency program wit
h the first catastrophe drill in the Nation as the Vice President of the Airport
Committee for two years.

Professional Development
CSU Executive MBA Program. Expected graduation in 2011
SPHR Jan 2008 - GPHR Dec 2007
Birkman Method Certified 2007.
Continuous development seminars provided by MSEC and employment law firms in Cal
ifornia and Colorado.
Continuous Seminars on Diversity in the Work Place. EEO and AA Certification by
EEOC Los Angeles 2004.
ISO Certification 2005.
Bachelor Degree. Major: Advertising. Buenos Aires, Argentina
Human Resources Planning Society (HRPS)
Society of Human Resources Management (SHRM) Society of Hispanic Human Resource
National Hispanic MBA Association