ROBERT M.

BOYD
4814 Plum Run Court
Wilmington, Delaware, 19808-1721
302-368-2720
rmboyd52@gmail.com

BUSINESS PROCESS & SYSTEMS SPECIALIST

Analysis ~ Automation ~ Cost Savings ~ Process Improvement ~ Leadership
~ Technology
Dedicated, highly analytical Business Process & Systems Specialist with 20 years
of proven success at major financial organizations. Experienced in the design,
development, deployment and upgrading of a variety of business and systems proce
sses and procedures. Knowledgeable troubleshooter who grasps the complex connec
tions among processes; comfortable on both sides of the process (Business & IT).
Outstanding communication, negotiation and presentation skills.
Proficient in:
Conversion/Implementation Corporate Branding Cost Savings
Documentation/Records Forms Design / Development Needs Determination
Project Management Solution Development Technical Support
Skilled in: Visual Basic; MS Word, Excel, Power Point, Access, Project and Visio
; Word Perfect; IBM Mainframe OS; Windows-based PC OS; LAN / WAN configuration,
Adobe Accelio JetForm.
RELATED PROFESSIONAL EXPERIENCE
OUR LADY OF FATIMA PARISH & SCHOOL, NEW CASTLE, DE 2008 - PRESENT
MANAGER OF OPERATIONS & FACILITIES (VOLUNTEER POSITION)
Responsible for the Operation of all Parish Property and Facilities; presently c
elebrating its 60th Anniversary.
Automated countless processes used throughout the Parish.
Introduced an income producing recycling program.
Negotiated a two year electricity purchasing agreement, monthly saving $1,500.
Refurbished all 16 Classrooms - replaced all T12 Florescent lights with T8 tech
nology
NATIONWIDE FINANCIAL NETWORK - 1717 CAPITAL MANAGEMENT, Newark, Delaware 1995 -
2007
Major US provider of insurance and financial services Broker Dealer - SOX & SEC
regulated
Business Process Analyst
Converted a high profile negative cash flow operation to positive dollars.
Manage multiple development projects that reconcile user needs with corporate co
mpliance.
Define and validate users' requirements; analyze existing processes; develop enh
ancements.
Serve as liaison between Users and Programming staff, eliciting crucial input fr
om both groups on issues of data merges applications.
CIGNA CORPORATION, Philadelphia, Pennsylvania 1983 - 1995
United States-based employee benefits organization that provides insurance and f
inancial services
Business & Systems Process Analyst
Analyzed new projects and existing procedures evaluated their effectiveness and
then developed solutions that eliminated inefficiencies, redundancies and unnece
ssary monetary drains.
Administered, analyzed and improved the creation of all-corporate documents and
ensured that they dovetailed with company guidelines.
Preserved and promoted integrity of brand by overseeing design, specification, a
pproval and distribution of all CIGNA printed matter.
Utilized Visual Basic and extensive database information to design and implement
user-friendly, effective electronic documents as well as conventional hand- or
machine-completed documents.
EDUCATION
NEUMANN COLLEGE, Aston, Pennsylvania
M.S. - Strategic Leadership, 2005
EASTERN UNIVERSITY, St. Davids, Pennsylvania
B.S. - Organizational Management / Management of Information Systems, 2002
INTERSTS
Salesianum Alumni Board
Blood Bank 'Life Saver 'Member
Middle School Mentor
7 Time Marathoner
CYM Coach