st.net Results-focused, quick-learning Technology Specialist eager to contribute proven Networking, Installation, Management, User Training / Support, and Customer Ser vice talents toward maximizing an employer's productivity. ________________________________________ PROFILE * Contribute dynamic problem-solving and multitasking skills, including quickly diagnosing and adjusting IT systems to meet special conditions, resolving comple x IT challenges, and maintaining high-quality standards. * Adept at strategically planning, prioritizing, and coordinating team-driven wo rkflow to maximize productivity and efficiency; showcase excellent written / ver bal communication and interpersonal relations abilities. * Recognized as the "go-to person" for immediate resolution of technical and ope rational support issues. * Recipient of Cincinnati Bell's "Wireless Certificate of Excellence" and Air To uch Cellular's "Service Legend Award of Achievement." ~ EDUCATION, PROFESSIONAL TRAINING, AND TECHNICAL PROFICIENCIES ~ Associates Degree in Business Administration (President's List-3.79 GPA) SOUTHWE STERN COLLEGE Associates of Applied Science in Electronics Engineering ITT TECHNICAL INSTITUTE MS Windows XP / NT * MS Office * Cisco Systems VPN Client * CompTIA A+ Certifica tion (In Progress) Blackberry Enterprise Training * Sprint PCS Technical Service Representative Sys tems Certification ________________________________________ PROFESSIONAL EXPERIENCE FIDELITY INVESTMENTS /COMPUCOM COVINGTON, KY 2008 - PRESENT Configuration Technician * Apply broad-based technical knowledge toward the successful processing and ord ering of comprehensive wireless devices for corporate employees to include cellu lar telephones, Blackberry's, iPad's, and air cards, along with providing expert instructional support for optimal equipment utilization. * Contribute sharp managerial talents instrumental in overseeing all equipment o rders through high-profile carriers such as AT&T, Verizon, and Sprint / Nextel, including performing new user activation (i.e. Blackberry's & iPad's) and prompt ly processing and shipping devices to employees. INTEGRATED MOBILE, CINCINNATI, OH 2006 - 2008 Technical Support Manager * Maximized operational efficiency by performing wireless device management and procurement to over 25% of Fortune 1000 companies utilizing applications such as Blackberry's, Seven Systems, MobileCast / RoadNet, Microsoft Wireless ActiveSyn c, Palm HotSync, and VersaMail. * Utilized strong communication proficiencies toward providing instructional sup port for multifaceted installation processes (i.e. Blackberry's, wireless cards) ; assisted with user security issues and programming needs. Order Management / Inventory Supervisor * Provided wide-ranging wireless products / accessories order support and invent ory management, including supervising a highly-skilled staff and conducting obje ctive individual reviews. * Performed accurate inventory pricing research and website pricing updates for products (i.e. PDA devices, cellular telephones / accessories), along with ensur ing superior iCare Support to include repair-based diagnostics of wireless devic es; proficiently received, scanned, and tracked defective inventory. CINCINNATI BELL, CINCINNATI, OH 2004 - 2006 Operations Manager * Demonstrated solid leadership skills toward overseeing operations of three hig h-volume corporate wireless retail stores, including directing a top-performing management / sales consultant team to maximize revenue and completing the accura te documentation of monetary transactions through proper recordkeeping practices . * Optimized inventory control processes by maintaining appropriate levels, organ izing weekly cycle counts, receiving items into a POS system, and monitoring inc oming shipments to ensure precise quantities. ~ ADDITIONAL PROFESSIONAL ROLES HELD ~ Customer Service Representative, IKON, CINCINNATI, OH 2004 Network Operations Specialist / Technical Service Representative, SPRINT, CINCIN NATI, OH 2000 - 2003 Service Technician, VERIZON WIRELESS, CINCINNATI, OH 1996 - 2000