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PARIS COX

740 Breckenridge Court * Cincinnati, OH 45244 * (513) 528-2620 * pc8d6398@westpo


st.net
Results-focused, quick-learning Technology Specialist eager to contribute proven
Networking, Installation, Management, User Training / Support, and Customer Ser
vice talents toward maximizing an employer's productivity.
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PROFILE
* Contribute dynamic problem-solving and multitasking skills, including quickly
diagnosing and adjusting IT systems to meet special conditions, resolving comple
x IT challenges, and maintaining high-quality standards.
* Adept at strategically planning, prioritizing, and coordinating team-driven wo
rkflow to maximize productivity and efficiency; showcase excellent written / ver
bal communication and interpersonal relations abilities.
* Recognized as the "go-to person" for immediate resolution of technical and ope
rational support issues.
* Recipient of Cincinnati Bell's "Wireless Certificate of Excellence" and Air To
uch Cellular's "Service Legend Award of Achievement."
~ EDUCATION, PROFESSIONAL TRAINING, AND TECHNICAL PROFICIENCIES ~
Associates Degree in Business Administration (President's List-3.79 GPA) SOUTHWE
STERN COLLEGE
Associates of Applied Science in Electronics Engineering ITT TECHNICAL INSTITUTE
MS Windows XP / NT * MS Office * Cisco Systems VPN Client * CompTIA A+ Certifica
tion (In Progress)
Blackberry Enterprise Training * Sprint PCS Technical Service Representative Sys
tems Certification
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PROFESSIONAL EXPERIENCE
FIDELITY INVESTMENTS /COMPUCOM COVINGTON, KY 2008 - PRESENT
Configuration Technician
* Apply broad-based technical knowledge toward the successful processing and ord
ering of comprehensive wireless devices for corporate employees to include cellu
lar telephones, Blackberry's, iPad's, and air cards, along with providing expert
instructional support for optimal equipment utilization.
* Contribute sharp managerial talents instrumental in overseeing all equipment o
rders through high-profile carriers such as AT&T, Verizon, and Sprint / Nextel,
including performing new user activation (i.e. Blackberry's & iPad's) and prompt
ly processing and shipping devices to employees.
INTEGRATED MOBILE, CINCINNATI, OH 2006 - 2008
Technical Support Manager
* Maximized operational efficiency by performing wireless device management and
procurement to over 25% of Fortune 1000 companies utilizing applications such as
Blackberry's, Seven Systems, MobileCast / RoadNet, Microsoft Wireless ActiveSyn
c, Palm HotSync, and VersaMail.
* Utilized strong communication proficiencies toward providing instructional sup
port for multifaceted installation processes (i.e. Blackberry's, wireless cards)
; assisted with user security issues and programming needs.
Order Management / Inventory Supervisor
* Provided wide-ranging wireless products / accessories order support and invent
ory management, including supervising a highly-skilled staff and conducting obje
ctive individual reviews.
* Performed accurate inventory pricing research and website pricing updates for
products (i.e. PDA devices, cellular telephones / accessories), along with ensur
ing superior iCare Support to include repair-based diagnostics of wireless devic
es; proficiently received, scanned, and tracked defective inventory.
CINCINNATI BELL, CINCINNATI, OH 2004 - 2006
Operations Manager
* Demonstrated solid leadership skills toward overseeing operations of three hig
h-volume corporate wireless retail stores, including directing a top-performing
management / sales consultant team to maximize revenue and completing the accura
te documentation of monetary transactions through proper recordkeeping practices
.
* Optimized inventory control processes by maintaining appropriate levels, organ
izing weekly cycle counts, receiving items into a POS system, and monitoring inc
oming shipments to ensure precise quantities.
~ ADDITIONAL PROFESSIONAL ROLES HELD ~
Customer Service Representative, IKON, CINCINNATI, OH 2004
Network Operations Specialist / Technical Service Representative, SPRINT, CINCIN
NATI, OH 2000 - 2003
Service Technician, VERIZON WIRELESS, CINCINNATI, OH 1996 - 2000