Natalie D.

Ford
21145 Potomac
Southfield, MI 48076
(248) 350-2646
(248) 633-6215
nf96670e@westpost.net
OBJECTIVE
Highly motivated self-starter with advanced customer service skills and over ten
years professional experience achieving company objectives while enhancing grow
th
QUALIFICATIONS
* Strong work ethic, with eagerness to learn and willingness to contribute towar
d meeting a company's goals.
* Exceptional communication, interpersonal, and presentation abilities.
* Capable and experienced in managing customer relations, order entry, and probl
em resolution.
* Work effectively under pressure and demonstrates can-do-attitude when taking o
n new
responsibilities.
* Adapt quickly to challenges and changing environments.
SKILLS AND ABILITIES
I am technically proficient in PC-compatible platforms: Microsoft Office Suite,
Lotus Notes, Basic, and HTML.
EMPLOYMENT HISTORY
Law Office Receptionist, 08/2004 - 03/2009
Morgan, Lewis, & Bockius LLP, Washington, DC
Represented the prestigious image of Morgan, Lewis, & Bockius LLP in a high prof
ile position that required public contact with important clients. Operated Avaya
softconsole phone system, routing calls/faxes appropriately, and relaying messa
ges accurately. Saved managers' time by screening unwanted calls.
* Professional and cheerful first point of contact.
* Entrusted with opening the office daily and handled confidential material.
Office Coordinator, 11/2003 - 06/2004
O'Neal Wright & Associates, Detroit, MI
Responsible for assisting with administration of day-to-day office assistant ope
rations for O'Neal Wright & Associates law firm. Provided administrative support
to office manager, and administrative coordinator.
* Supervised and coordinated all special events, including catering, invitations
, and guest lists.
* Maintained and updated all vendor accounts and files.
* Administered all office functions, such as data entry, telephone support, fili
ng, and scheduling.
Contract Administrator, 08/2001 - 10/2003
Ryder Integrated Logistics, Ann Arbor, MI
Provided contract management and administration for Ryder Integrated Logistics.
Prepared and processed various reports internally and externally.
* Formulated and executed standalone contract documents.
* Ensured on-going contract control logs and databases were kept current and acc
urate with progress details.
* Evaluated pre-qualification responses and prepared report for bid list approva
l.
* Monitored all purchase costs in order to ensure that they were in accordance w
ith the contracts.
Customer Service Specialist, 03/2000 - 03/2001
Ford Motor Company c/o Phoenix Group, Farmington Hills, MI
Responsible for maintaining the highest standards of customer service, with an e
mphasis on customer satisfaction levels and prompt resolution of customer proble
ms or concerns for Ford Motor Company.
* Continually resolved issues with customers whose requests could not be immedia
tely handled by company.
* Provided comprehensive training for new personnel.
* Received Employee of the Month Award out of 300 people.
EDUCATION
Bachelor of Arts - Psychology
Wayne State University, MI
HONORS AND ACTIVITIES
Psi Chi International Honor Society in Psychology, Wayne State University Alumni
Association.