Self-motivated professional seeking to contribute exceptional customer service s
kills and solid knowledge of medical terminology towards launching a successful career in health care with an organization that is willing to invest in a driven , solutions-focused team player. Highly versatile; quickly masters new roles, re sponsibilities, technologies, and environments. Reputation for integrity, dedica tion, and work ethic. Areas of expertise:
Customer Service * Strategic Planning * Process Improvement * Conflict Resolutio
n * Problem Solving Research & Analysis * Project Management * Verbal & Written Communications * Rep orts Relationship Building * Problem Solving * Microsoft Suite * Epic Software PROFESSIONAL TRAINING & INTERNSHIP
Medical Terminology Courses - Century College White Bear Lake
Certified Health Unit Coordinator - Century College White Bear Lake Internship as a HUC - St. Francis Hospital Shakopee on the Med. Surg. Floor
KEY SKILL AREAS
Customer Service & Organization
* Contributed dynamic information gathering, needs assessment and analytical ski lls toward effectively and diplomatically responding to client issues for timely resolution and satisfaction with company's delivery of customer service. * Resolved customer problems applying diplomacy and assertiveness to miscommunic ation of staff members, vendor problems, and management decisions. * Proactively identified and resolved problems, integral to maximizing customer satisfaction, growing business, and maintaining client loyalty.
Strategic Planning & Business Development
* Maximized real estate sales by taking the initiative to identify, target, and capture new business, including working with buyers, sellers, renters, agents, v endors, and contractors. * Contributed to business development by using proactive prospecting techniques to generate new customers. * Applied strategic planning, prioritization, and project management skills towa rd consistently achieving critical deadlines while maintaining high quality stan dards.
Teaching & Education
* Taught engaging and educational classes to further student goals and objective s. * Monitored student learning, and provided in-depth and individualized instructi on to students. * Developed curricula with staff, and implemented plans for improving student ac hievement levels.
PROFESSIONAL EXPERIENCE
Substitute Teacher - Teachers On Call (2010-Present)
Admin. Clerical Assistant - Normandale Community College (2009-2010) General Office Clerical - Volt Staffing (2008) Realtor - ReMax Realty (2005-2008)
EDUCATION & LICENSES/CERTIFICATIONS
BS Elementary Education - Chestnut Hill College, Chestnut Hill, PA
Licensed Realtor & Notary - State of Minnesota Certified Home Retention Coach (Families in Foreclosure or Credit Crisis) - Tita nium Solutions Inc.