LaDonna D.

Williams
3136 Royal Crest Drive, Ft. Worth, TX, 76140
480.232.0309-c
email: lw96a1d8@westpost.net
Highly organized professional dedicated to the advancement of high-growth indust
ry
Competencies
* Highly organized, with the ability to accurately manage multiple task and clie
nts in a timely manner.
* Self-starter regularly exceeding goals and performance standards set forth.
* Exceptionally trainable as signified by the ability to undertake various emplo
yment opportunities and excel at each with minimal oversight or mentoring.
Education
Bachelor of Arts, Political Science
Alcorn State University
Master of Arts, Guidance Education
Alcorn State University
Work Experience
12/2008-Present University of Phoenix Phoenix, AZ
Enrollment Counselor
-Recruit, enroll and mentor prospective doctoral level educational candidates
-Develop and nurture confident relationship necessary to promote learner success
and retention
-Demonstrate proper judgment and product knowledge to match learners with availa
ble programs of study.
08/2004-Present Williams Vending, LLC. Phoenix, AZ
Office Manager
-Responsible for securing new business contracts as well as servicing existing a
ccounts
-Managing accounts payable and accounts receivable
-Maintaining adequate inventory of distribution goods for external customers
05/2004-12/2007 Mary Kay, Inc. Phoenix, AZ
Independent Sales Agent
-Direct sales marketing
-Generated customer sales through the use of personal referrals, Internet advert
isement and print ads
-Hosted preview events for new products
-Booked, organized and hosted target events (bridal, fragrance, skin care, etc.)
02/2003-08/2004 American Family Insurance Phoenix, AZ
Casualty Claims Analyst
-Resolved automobile and home owners insurance claims involving physical injury
-Determined availability of coverage, limits of liability and client risk based
on contract language and policy description
-Maintained $15,000 authority to negotiate out of court settlement of damages to
insured and claimant parties
07/1999-02/2003 Progressive Auto Insurance Phoenix, AZ
Casualty Claims Representative
-Resolved automobile insurance claims involving physical injury and/or damage to
property
-Learned to read and interpret insurance contracts, policies and various attachm
ents which modify coverage
-Maintained progressing authority from $500 to $5000 to negotiate out of court s
ettlement of injury claims
-Maintained progressing authority from $500 to $10,000 to resolve property damag
e claims
08/1997-07/1999 W.W.I.S.C.A.A., Inc. Greenville, MS
JTPA/TANF Coordinator
-Provided career counseling services to at risk youth
-Instructed GED preparation program for youth ages 16-21 in hard to serve commun
ities
-Conducted home based counseling services with participant youth and their affec
ted family members to provide skills of daily living and improve quality of life
-Managed support staff of 3 and negotiated community alliances to provide transi
tional employment to participant youth
Concurrent position W.W.I.S.C.A.A., Inc. Greenville, MS
Aging Director
-Managed staff of 30 to provide daily living assistance to senior citizens (65+)
in various stages of degeneration
-Provided oversight and management to coordinate meals on wheels, adult day car
e, elderly transit service, home health workers and recreation centers in three
rural communities
-Coordinated community outreach to include fund raisers, multi media advertising
, and enrichment activities