DIANE L.

MATTSON
17272 TILIA RIDGE, EDEN PRAIRIE, MINNESOTA 55347
952.942.8809
612.868.9613
DIANE_MTTSN@YAHOO.COM

RELATIONSHIP MANAGER/CLIENT MANAGER

Seeking a position within an organization to leverage and utilize solid experien
ce as a Relationship Manager, with focus in merchant services or corporate card
that encourages professional and organizational growth and advancement.
STRATEGIC PLANNING AND DECISION MAKING ~ TEAMBUILDING AND LEADERSHIP ~ KEY ACCOU
NTS ACQUISITION
GENERAL MANAGEMENT ~ BUSINESS DEVELOPMENT AND IMPLEMENTATION ~ QUALITY ASSURANCE
AND CONTROL PROSPECTING AND NEGOTIATING ~ RELATIONSHIP MANAGEMENT ~ FIRST-RATE
CUSTOMER SERVICE
CLIENT NEEDS ANALYSIS ~ BUSINESS FORECASTS AND REPORTS ~ REGULATORY COMPLIANCE
CUSTOMER MANAGEMENT AND RETENTION ~ PROBLEM/CONFLICT RESOLUTION

QUALIFICATIONS PROFILE
Remarkably astute, innovative, and people-oriented professional equipped with ex
emplary ability to multi-task and set priorities within dynamic working environm
ents. Possess 14 years of exceptional experience in merchant sales coupled with
exemplary aptitude in interfacing with all kinds of clients in varied settings.
Experienced negotiator, presenter, and businessperson with outstanding skills in
administering and directing various projects and responsibilities toward comple
tion within budget and time constraints. Creative thinker with solid leadership
, problem resolution, relationship management, and motivational abilities to fac
ilitate attainment of strategic goals and bottom-line objectives. Comfortable at
working collaboratively with associates based on familiarity, professionalism,
and veracity, combined with verified expertise in establishing effective and pro
ductive working relationships. Demonstrate working knowledge in Microsoft Office
programs (Word and PowerPoint). Finished Strength Finders
resulting in Includer, Responsibility, Developer, Connectedness, and Empathy as
the top characteristics. Constantly explore opportunities to further enrich cust
omer loyalty and boost revenues.

NOTABLE ACCOMPLISHMENTS
- Successfully exceeded all quotas with American Express, with an average
rate of 140% of goal from 2002 to 2009.
- Implemented sales strategies with catering services, parking ramps, and
local airports in 2008. This was the result of the RNC Convention being held in
St. Paul, Minnesota, and the need for increased acceptance of American Express.
- Implemented a pilot program for the healthcare industry in 2005 as an ou
tcome of the issuance of the new HSA Card of American Express.
- Received the prestigious Masters Hall of Fame by exceeding goals by 200%
in 2002 and 2003.

CAREER WORKPATH
AMERICAN EXPRESS ~ NEW YORK, NY
Manager of Business Development – Delta ~ May 2009-Nov 2009
Administered and monitored an active pipeline of 150 prospects in Sales Force On
line. Cold called daily new prospects in Southwest Minnesota area. Tasked to inc
rease the American Express Delta SkyMiles Card coverage which was new to Minneso
ta as a result of the Northwest and Delta merge.
- Proficiently closed 48 new accounts during the first six months of tenur
e with the new territory for American Express. Introduced American Express Accep
tance to Southwest Minnesota due to the prior WorldPerk Miles program with Visa.
- Sold the American Express merchant processing to small businesses locate
d in Southwestern Minnesota. This would increase the company’s coverage while compet
ing with Visa/MC. At the same time, we wanted to acquire the loyalty of previous
Visa WorldPerk customers, which that program no longer existed.

AMERICAN EXPRESS ~ MIDWEST MARKET

Manager of Business Development – District ~ Feb 2001-Apr 2009
Continuously managed 179 to 250 prospects through the effective execution of pip
eline management and Sales Force Online. Charged to sign “hold out†accounts that were
not able to be signed by other sales channels. Targeted businesses worth $250K t
o $5M in American Express charge volume. Presented five (5) presentations to cl
ients on a weekly basis, with a goal of scheduling five (5) first-time appointme
nts, cold calling, and direct interaction. Utilized and managed marketing progra
ms to create a sense of urgency to gain early commitment in the sales cycle. Ser
ved as the key resource to peers on team calls and one-on-one interactions.
- Renowned for promoting the largest number of marketing programs to new c
ustomers in the Central Region in 2007.
- Exceeded annual sales goals by an average rate of 140% since 2002.
- Successfully closed tough “hold-out†accounts, including Tea House, Broders Rest
aurant, Carpet King, City of Lakeville, Yetzer Furniture, The Wedge, Valley Pool
s, and USA Baby through working specific sales strategies to render support to A
merican Express Value Proposition.
- Continuously established and maintained strong relationships with gate k
eepers.
- Proactively participated in the execution of the “employee re-engagement tea
m†for the Central Region in 2009; designed and developed action items that could be
implemented with minimal costs.
- Played a vital role in supporting various trade shows and network meetin
gs in partnership with Client Management. For example: Minnesota Hospitality, Am
erican Dental Association, and Chambers of Commerce.
- Major sponsor in the introduction of the Ivy Awards to the Twin Cities i
n support of our theatres. American Express initial commitment to Ivy Awards has
allowed the continuation of this well-received annual event.

US BANK ~ MINNEAPOLIS, MN
Relationship Manager ~ 1999-2001
Managed a portfolio of “top accounts†with US Bank’s largest Visa/MC customers. Worked
ly with 30 large businesses with Visa/MC volumes of $10M to $75M worth. Assumed
and handled all responsibilities for all contract negotiations, rate reviews, c
ustomer acquisitions, and marketing. Presented and promoted new products and tec
hnology to customers with a high level of customer service vital in maintaining
customer retention and profitability. Monitored businesses to ensure compliance
to all Visa/MC Rules & Regulations as well as bank policies.
- Effectively managed a portfolio comprised of 30 large customers in Merch
ant Payment Systems. Strengthen customer relationships through new products and
education to assure that each customer is receiving the best rate in all Visa/MC
categories. This saved substantial dollars for these large accounts as training
their staff is critical.
Regional Account Representative ~ 1997-1999
Spearheaded US Bank branches and taught bankers how to identify and prospect for
potential leads for new merchant services and referrals generation. Organized a
nd conducted various branch meetings with branch and district managers to reinfo
rce proposed program.
- Successfully sold merchant services to US Bank customers and purchase ca
rd vendors, including government agencies that led to the recognition of the #1
sales position in 1998 & 1999 within the Eastern Region.
- Facilitated training and developed a new branch referral program that br
ought greater merchant referrals and sales.
Personal Banker/Business Banker ~ 1991-1996
Developed and handled consumer and small business banking relationships with cli
ents through consulting on a wide-range of both traditional and non-traditional
financial services. Processed and ensured the proper delivery of company product
s to clients. Handled and directed several levels of management positions from b
ranch manager in Eagan to convenience banking supervisor and teller manager at t
he 1st Southdale bank. Managed 52 tellers, customer service, and three (3) branc
hes and provided extensive hiring and training to 14 to 52 people. Monitored ove
rall building and security of all three branch facilities, budgets, and staffing
. Communicated and interacted with customers to process transactions and create
appropriate referrals to other bank areas, including commercial, personal bankin
g, and small business banking.
- Effectively worked with internal and external products in meeting and ex
ceeding financial needs of clients; developed and maintained a customer portfoli
o which exceeded customers’ expectations and branch goals.
- Continuously developed new businesses for the bank, which I was licensed
to sell non-traditional products such as mutual funds and bonds.

EARLIER CAREER
1ST NATIONAL BANK ~ EDINA, MN
Branch Manager | Teller

EDUCATION
Attended the University of Minnesota in St. Paul, MN
LIBERAL ARTS ~ Normandale Community College ~ Bloomington, MN

PROFESSIONAL AFFILIATIONS
LinkedIn – Minnesota | Carver County Communicators – Toastmasters
Secretary, Oakparke Townhomes Association | Former Member, Edina Chamber of Comm
erce – MN Hospitality
COMMUNITY INVOLVEMENT
Volunteer, Special Olympics and Minneapolis Aquatenial
Worked for Meals on Wheels, Feed My Starving Children and Cook for Kids
Handled various volunteer projects for the “Make a Difference Day†every April
Worked for local food shelves in Dallas, Salt Lake City, and Chicago (2001-2005)