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PRYOR
169 Feed Mill Road * Advance, NC 27006 * (336) 671-8082 * wp6a61ae@westp
ost.net
PROFESSIONAL EXPERIENCE
Selected Contributions:
* Initialized a customized analysis of each customers current business requireme
nts
* Non-normalized Iseries Data had to be flatten out and merged into SQL data bas
e and parallel reporting was produced.
* Alternatives were presented for taking ISeries data directly to the Web Portal
and bypassing SQL Server altogether.
* Work was considered outstanding by CLS management.
Senior Programmer/Analyst , March 1991 - June 2005
Inmar, Inc. - 2601 Pilgrim Court - Winston-Salem, NC
Developed and Enhanced the Reverse Logistics System for Carolina Logistics Servi
ces (aka CLS) from the Company's infancy to a 100+ million dollar enterprise. S
upported and Improved CLS Systems by involving management and end-users in the s
ystems progress. Also cultivated a meaningful relationship between the Technolo
gical side and Customer Service which proved instrumental in building success in
the business. Maintained customization of all customer profiles and provided
solutions for bringing new customers on-board. CLS became a Market Leader in cu
stomer satisfaction and customer retention virtually unheard of in the industry.
Guided month end closes and responded to date driven deadlines successfully.
Worked closely with Customer Service in repairing data efficiently so weekly and
monthly deadlines could be met. Responded 24/7 in a support role effectively a
nd efficiently.
Selected Contributions:
* Maintained and Purged up to 30 million records per month.
* Forecasted customer revenue as an additional service geared to customer retent
ion
* Maintained customized Libraries and data formats.
* Oversaw System maintenance and Security for end-users and developers.
* Designed and sent weekly/monthly reports to management detailing accomplishmen
ts and shortcomings for the period.
* Periodic Brainstorming with management and user groups
* Automated the New backup system
* Designed and implemented a new Store Crediting procedure and reporting
* Designed and enhanced the New Invoice System
* Developed system to email reports to customers using the Iseries Sequel Produc
t
* Designed a System of Alerts which monitored Customer Reporting and when exceed
ed the accepted threshold the Customer Rep. was notified using multiple methods
(email, messaging, etc.)
* Created FTP Service for all exported files (Invoicing and Crediting)
* Developed the ability to back out a monthly close programmatically. This resu
lted in a huge time savings and created time to fix data and reclose the account
.
* Implemented Aldon's change management system to better control source changes
and object implementations
* Ad-hoc reporting and training created for the End-User
* Created corporate reporting System which consolidated multiple customers under
the same company for the Corporate Leadership.
* Ran eight consecutive year without any unscheduled downtime on the Iseries.
REFERENCES