Virginia Hayes Email: vh91ee5e@westpost.

net
892 W. Sunset Blvd. Cell: 510-677-7790
Hayward, Ca. 94541 Home: 510-785-5044
RESUME
OBJECTIVE:
Obtain challenging position in any Human Services, Counseling, Rehabilitation, o
r Customer Service environment.
EDUCATION:
I am presently a full time student possessing Certificates of Achievement in Cas
e Management for Human Services, Relations for the Service Provider, and Multicu
ltural Awareness/Self Reflection. I am currently pursuing an AS in Human Service
s at Chabot College. All core courses are complete and only 2 general education
classes remain to be taken. Further goals include a BS and then an MA in Psychol
ogy. Final educational goal is to obtain Marriage, Family, & Child Therapist Lic
ensing. I am also currently registered for an RAS (Alcohol/Other Drug) Certifica
tion.
06/08/09 Breining Institute Registered for RAS (AOD) Certification (RI-H0906091
029)
09/07- Present Chabot College Major: Psychology
Hayward, Ca Minor: Human Services
510-783-9800 Certificates of Achievement:
Case Management for Human Services,
Relations for the Service Provider,
Multicultural Awareness/Self Reflection.
01/06- 05/06 College of Alameda Major: Psychology
Alameda, Ca Minor: Human Services
510-748-2228
EMPLOYMENT HISTORY:
09/02/09-Present Spectrum Schools Position: Transition Assistant
Hayward, Ca.
510-576-7990
Assist teacher in administering academic work according to IEP to developmentall
y challenged students. Help students with work, teach groups, help manage disrup
tive and frequently violent behavior. Often float to other classes when short st
affed. Implement NORMS based communication, and PECS Communication Symbols while
interacting with students. Required to frequently shift responsibilities in un
predictable and often chaotic surroundings. Implement Pro-Act Restraint techniqu
es. Students manage conditions such as Autism, Aspergeras Syndrome, PDD, ED, and
various other conditions and vary in mental and physical functionality, as well
as age.
10/07-Present Chabot College Full time student
01/98-10/07 AT&T Communications
San Ramon, Ca. 94583 Position: Customer Sal
es & Serv. Rep - 2 years
Tester- 7 1/2 years
Supervisor: Polly Jones
925-286-9175
Completed company orders for equipment and service changes in the telecom field.
Initiated and coordinated with company employees and retail customers of AT&T t
o accomplish installation of telecom services. Enforced completion of installati
on requirements by other entities involved. Performed testing of high volume pho
ne networks after installation or changes, through software, to ensure proper fu
nctioning. Extensive documentation required on all customer contacts.
Customer sales and service duties included billing, order entry, answering quest
ions, and calming irate customers. Fast paced customer service environment. Requ
ired to log into call tree and take customer calls. Identified customer needs an
d presented product offers accordingly. Worked from a detailed sales script.
07/04-07/06 Real Estate Cleaning Service Position: Owner
Livermore, Ca 925-518-6242
Self employed. Responsible for advertising and customer contact, handled billing
and collections, and performed deep cleaning of vacant homes, apartments, yard
s, basements, etc to prepare for rental or sale.
05/02-07/04 Divine Creations Position: Owner
Livermore, Ca
Self employed. Designed and created gift baskets and other gift items. Used vari
ous means of marketing to acquire sales and create a customer base.
EXPERIENCE:
01/19/09-05/19/09 Another Step Sober Living Occupati
onal Volunteerism
Hayward, Ca
Cora Rivera
510-825-7513
Responsibilities included monitoring 3 houses and clients, transporting clients
, and interacting with clients regarding their participation in a recovery progr
am as well as dealing with mental health challenges, personal issues, and the pu
rsuit of goals. Position was part supervisory and part peer counselor.
ADDITIONAL EXPERIENCE:
07/92- Present:
Possess volunteer experience facilitating groups, running business meetings, som
e speaking, and holding positions of responsibility in non-profit organization.
I have assisted many individuals who suffer from mental challenges (Depression,
Bipolar Disorder, ADHD, and Anxiety) in understanding and getting help for their
condition. I possess a natural ability to look into and understand a personas m
ental or emotional challenges and adjust my interaction with them accordingly in
order to assist them. I have assisted individuals in finding alternate ways to
learn if they have difficulty with traditional ways. I also have some experience
with behaviorally challenged children and young people enduring challenging lif
e situations and learning disorders. I have also for the past 17 years, had cont
inuous interaction with individuals in recovery from addictions, mental health c
onditions, and the criminal justice system. Subjects include recovery, communica
tion, relationships, responsibilities, boundaries, childrearing, finances, self-
esteem, codependency, respect, violence, resources, education, and goals. I hav
e assisted many individuals in getting back in school, writing resumes, and help
ing to devise a plan for advancing themselves.
SKILLS:
Understanding of documentation and importance of following guidelines. Ability t
o create goals and follow a strategic plan to get there as well as overcoming di
fficult obstacles. Personable and easy-going with ability to learn quickly and a
dapt to various personalities and personality disorders. Possess insight and in
itiative. Familiarity with multi-cultural environments. Well trained in sales an
d customer service skills as well as sensitivity and computer literate.
REFERENCES:
Cora Rivera Phone: 510-825-7513
Another Step Sober Living Years known: 1 year
Missy Burton Phone: 925-321-0059
Food Services, Eden Medical Center Years known: 8+ years
David Griest Phone: 510-393-5477
Network Administrator, Navis Years Known: 20+ years
Maryann Rios Phone: 510-385-6581/510-467-3506
Manager of Corporate Printing Services/Safeway-Years known: 8+ years