Judith A.

Sword
215 Stevens St
Lowell, MA 01851
Phone: (978) 710-5565
Cell Phone: (781)789-8780
SUMMARY: An experienced Purchasing Professional who has a Proven
track record of ordering medical equipment, developing
vendor relationships, & maintaining excellent customer
relations. Conscientious, flexible, and enjoys being a team
player. A Dedicated and Dependable worker who is hard
working and learns quickly.
SKILLS: Hands on experience with the following:
. Microsoft Word
. Microsoft Excel
. Power Point
. Scheduling Software (Blue Pumpkin)
. Credit Verification Database
. AS400
. Maximo
. Corrigo
WORK EXPERIENCE:
2006 - Present UNICCO SERVICE COMPANY, Newton, MA
Billing Specialist

PRINCIPAL DUTIES AND RESPONSIBILITIES:

. Develop and utilize necessary reports and documentation to support
customer billings
. Prepare and deliver customer invoices within required deadlines
. Perform analysis to ensure the accuracy of information related to
customer bills
. Document adjustments necessary to re-class detail transactions
. Develop and maintain excellent customer service with both internal and
external constituencies
. Demonstrate excellent interpersonal relationships by utilizing strong
verbal and written communication skills
. Perform analysis and special projects as required
. Perform work in accordance with individual goals and department
objectives in the areas of cost, quality, productivity, and customer
service

2002 - 2006 UNICCO SERVICE COMPANY, Newton, MA

Customer Service Representative
. Answered incoming calls for facilities service
requests. Following an established script, document all
required information into a database.
. Answer incoming calls from Vendor's and Employee's
requesting specific information, researching and
providing information utilizing computer programs.
. Followed standard operating procedures, dispatch
appropriate personnel as required, or redirect calls as
 necessary.
. Escalate calls as required.
. Managed all work in progress as required, by
documenting any communications during the request cycle.
. Dispatched all emergency after hours facilities calls
as needed on a rotating basis, following established
scripts and documenting all required information into a
database.

1998 - 2002 LIGHTBRIDGE, Waltham, MA

Tele-Services/Credit Analyst
. Responsible for the professional handling and resolution
of over 150 calls and credit applications per day.
. Handle activations of cellular phones, as well as all
aspects of
Customer services within several different departments.
. Reviewed credit applications on parameters set forth by
cellular phone carrier.
. Assisted in training of new staff in client specific
credit policies.

1997 - 1999 THERMO-CARDIOSYTEMS, INC., Woburn, MA

Administrative Assistant - Manufacturing Department
. Placing of orders:
o Ordered Chemicals, Blood Plasma and Assorted
Miscellaneous material ranging from Sheets of
metal to small screws for use in Manufacturing of
product.
o Maintained good customer relations with vendors
along with establishing new vendor contacts.
. Monitored and maintained all levels of product stock at
all times:
o Created listing of all chemicals in-house.
o Checked all stock in-house on weekly and monthly
basis.
. Drafting departmental reports.
. Receiving of material.
. Verified and processed invoices into company computer
system.
. Expediting of materials to maintain orders were
delivered on time.
. Reconciliation of purchasing issues saving company 20%.
. Maintenance of departmental files, Printing and
distributing of purchase orders and other daily
departmental reports
. Arranging and coordinating internal and external
meetings
. Arrangement of travel plans for the Director of
Manufacturing.

1996 - 1997 Purchasing Assistant (Contract position)

. Order Placement of material needed in the manufacture of
company product.
 o Sheet Metal
o Adhesives
o Screw, Nuts, Bolts
. Creating and updating of purchase orders and maintenance
of purchasing files.
. Created and maintained detailed vendor contact files.
. Other general office duties

1998 - 1998 TUFTS HEALTH PLAN, Watertown, MA

Data Entry Operator/Vertexer (Part-Time)
Entering of claims into computer system

1997 - 1998 AMR AMBULANCE SERVICE, Natick, MA

Data Entry/Billing Department (Part-Time)
. Entering of Ambulance orders into computer systems to
create bills.
. Filing of material and file retrieval.
. Copying and faxing of material.

1992 - 1995 PURITY SUPREME SUPERMARKET, Acton, MA

Customer Service Manager
. Supervising evening shift cashiers.
. Handling of Large sums of money.
. Resolving customer problems.
. Running of store reports.
. Assisted in training of new cashiers.

1990 - 1991 ADDITIONAL TECHNICAL SUPPORT, Waltham, MA

Administrative Assistant
. Updating of Resumes
. Creating and updating weekly and monthly reports.
. Answering of telephones
. Filing and faxing of material and correspondence.
. Maintenance of files and records.

1984 - 1990 CTI CRYOGENICS, Waltham, MA

Secretary
. Maintenance of reports on daily and monthly basis.
. Creation of forms for departmental use.
. File maintenance.
. Making travel arrangements.
. Copying of blueprints when needed.
. Data entry
. Purchasing of department supplies