Tumani J Eaton

5150 Dunlay Drive

Sacramento, CA 95835 Tumanijeaton@gmail.com Home: 510-779-7708
Cell: 510-417-9330
Dependable Customer Service with more than 10 years of experience. Proven cleric
al, service and communication skills in a variety of settings. Upbeat, positive
attitude with a history of producing quality results and satisfied customers. Sc
heduled appointments and assured timely arrival Maintained accurate financial re
cords, and paid all invoices on time Answered phones and took accurate messages
Located desired information using the Internet
Respected builder and leader of customer-focused teams; instill a shared, enthus
iastic commitment to customer service as a key driver of company goal attainment
. Lead by example and ensure the execution of all safety, security, quality and
store operations policies.
Areas of Expertise
Customer Service
Complaint Handling & Resolution
Retail Operations Customer Satisfaction Enhancement
Sales & Margin Improvement Order Fulfillment
Professional Experience
WCCUSD Richmond, CA 07/05 to Present
Teachers Aid, 9/07 to present
Customer Service Representative, 07/05 to 06/10
Discuss assigned duties with classroom teachers Distribute tests and homework as
signments Distribute teaching materials Grade homework and tests Instruct and mo
nitor students Maintain computers in classrooms and laboratories Observe student
s' performance Organize and label materials Participate in teacher-parent confer
ences Provide disabled students with assisting devices

Macys West
07/02 to 09/05
Sales Associate and Shipment leader 07/02 to 09/05
Previous Positions: Counter Clerk, Cashier, Sales Associate, 07/02 to 09/05
Advanced to increasingly responsible positions, culminating in management role w
ith oversight furniture shipments in and out of store and ware house. Directed 5
employees and managed sales, inventory, merchandising and cost controls. Mainta
ined high standards in sanitation and safety and complied with regulatory guidel
ines.
Welcomed customers and visitors in a friendly and courteous manner Provided cust
omers/clients with desired information in a timely manner Listened, calmed and a
ssisted customers with concerns Established friendly and strong business relatio
nships with customers and company Confident with taking and researching orders i
nformation over the phone meeting all need. Making sure that all orders leave an
d arrive in excepted time and meeting customersa expectation.
Education and Training
Contra Costa Unified School District G.E.D
Contra Costa College: 16 units complete in behavioral psychology major
Training: Completed numerous courses and seminars in customer service, sales str
ategies, inventory control, loss prevention, time management, leadership, perfor
mance.
Other Computer Tech Realia Tech: Word Certified in addition to a certificate in
computer hardware installation and trouble shooting
Volunteer Ujima Family Recovery Services October 2002 - July 2004 assisting in o
rganizing group outings, arranging organizing fund raising events, and mediating
problem in a group setting Teaching life skills that need in day-to-day living