MECHANIC- MAINTENANCE MANAGER & FIELD SERVICE REPRESENTATIVE

Dynamic maintenance manager with 20 years of experience and a history of improvi

ng overall performance, quality, and efficiency while reducing costs. Extensive
expertise in mechanical repair, operations and fleet management of Bradley vehic
le platforms. Diligent, proactive team leader with proven ability to surpass rea
diness / schedule goals and achieve turnarounds by implementing proven processes
and programs in accordance with TAMMS. Unique blend of managerial, technical, m
ilitary, and hands-on expertise.
Vehicle / Mechanical Maintenance and Repair * Operations * Fleet Management * Te
chnical Support
Process Improvements * Mentoring * Fire Control Systems * Cost Control * Team Le
adership * Troubleshooting * Weapons Maintenance * Combat Support * Logistics
Business Turnarounds * Relationship Management * International Business / Operat
ions

PROFESSIONAL EXPERIENCE
BAE SYSTEMS, Various Locations Worldwide
LBE QA / QC Inspector, Fort Benning, Georgia (Nov 2009 to present)
Advise and assist 34 mechanics on maintenance and identification / resolution of
mechanical and electrical issues. Ensure readiness of vehicles and deliver rep
orts to senior personnel.
* Improved safety / effectiveness of troops by performing vehicle inspections an
d maximizing operational readiness of 90 Bradley vehicles (M2, M3, and M7).
* Contributed to LBE Program to earn "commendable" ALSET inspection score by cre
ating LBE QA/QC SOP.
Field Service Representative, Germany (July-Oct 2009)
Provided maintenance guidance to deprocessing team members; facilitated the dist
ribution of 88 M2ODS Bradley vehicles to 170th Heavy Brigade Combat Team. Rebuil
t integrated sight units and TOW subsystem LRUs in cooperation with TOW Verifica
tion Team. Managed weekly expense reports for all contract employees.
Bradley Field Service Representative, Iraq (Feb 2008 to May 2009)
Developed and implemented strategies to improve maintenance and technical suppor
t for 2BDE 1AD. Mentored personnel, with emphasis on preventive maintenance; con
ducted maintenance training programs (BUSK II, damage assessment/ repair, etc.)
throughout combat outposts.
* Delivered $3Million+ cost savings by performing key repair / maintenance opera
tions on class II / IX parts, engines, transmissions, 25MM Chain Guns and integr
ated sight units.
* Played key role in achieving 100% readiness rate; received troop and command r
ecognition.
* Enhanced relationship with client by increasing soldiers' trust/confidence in
FSR effectiveness and competence.
Field Service Representative, Kuwait (Sep-Dec 2007)
Assessed Bradley vehicles upon return from combat operations prior to shipment
to U.S. for repairs and overhauls. Tasked to provide maintenance assistance to v
arious Camp Arifjan maintenance efforts. Managed rotation of company employees i
n and out of theater.

ROBERT FRITZ * Page 2 * rf99e956@westpost.net

* Ensured re-deployment of combat and operationally-ready equipment to U.S. troo
ps.
* Leveraged technical expertise to expedite the diagnosis / resolution of mainte
nance issues.

BAE SYSTEMS (continued)

Field Service Representative, Germany (May-Aug 2007)
Managed 4 team members on inspections, procurement, testing, and maintenance. Di
rected post-Iraq retrofitting of 14 turret / weapons systems. Obtained TOW verif
ication for all platforms.
* Minimized parts costs by re-establishing relationships with military sources i
n Germany.
* Positioned unit to compile outstanding readiness / highest USAEUR Gunnery rati
ngs.
Field Service Representative, 2nd Squadron, 9th Cavalry, Iraq (Mar-Dec 2006)
Maintained accountability and tracking of 27 BAE employees and 57 Turkish contra
ctors while supporting Project Manager during the M113 Add-On Armor initiative (
Operation "Armordillo"). Provided subject matter expertise and advised senior le
adership on vehicle repair / maintenance issues and cost containment strategies
aligned with quality / safety requirements. Prepared and delivered reports via P
DA, Microsoft Excel, and Microsoft Word.
* Enabled senior management (US Army, Contractors, etc.) to realize substantial
cost savings while optimizing repairs and vehicle damage management policies and
procedures.
* Reduced costs and maximized unit readiness by facilitating the re-entry into o
perational status of numerous Bradley vehicles previously designated as beyond r
epair by the client.
25MM Chain Gun Lead, FT Riley, KS (Aug 2005 to Feb 2006)
Directed maintenance / repair operations for the Bradley Fighting Vehicle primar
y gun; oversaw the weapons systems of 86 vehicles. Conducted inspections, diagno
sed issues, and replaced parts as necessary. Performed electrical checks and tes
ting of firing mechanisms (manual and electrical). Maximized the accuracy of amm
unition expenditure data on the DA Form 2408-4.
* Achieved a turnaround by improving a poorly performing 25MM Gun section / over
haul section SOP after assuming ownership.
* Compiled a 100% record of weapons acceptance / qualification at gunnery range.
* Increased the safety / effectiveness of combat soldiers by optimizing a key we
apons system.
* Improved efficiency and ammunition inventory by restructuring operations for t
he gun shop, including parts management / procurement processes and all DA Form
2408-4s.
* Selected to serve as a field service representative and supported combat troop
s in Iraqi theater.

MILITARY EXPERIENCE
Battalion Maintenance Supervisor, Germany (2003 to 2005)
Managed maintenance operations (for 240 transport trucks) and 45 team members; s
upervised 130 troops in capacity as First Sergeant. Developed and deployed strat
egies to maximize vehicle reliability to ensure prompt transport of mail through
out Europe (including the former Yugoslavia). Oversaw key schedules for evaluati
ng diagnostic tools, calibration, and AOAP.
* Outperformed the fleet's 90% operational readiness objective in all years.
* Maintained 100% rate of timely TMDE calibration and zero rate of AOAP delinque
ncies.
* Successfully transitioned from Bradley maintenance to heavy wheeled fleet duti
es.
* Contributed to 2 junior mechanics' victories in annual contests through effect
ive mentoring.
* Earned Commendable Ratings during all annual maintenance inspections.

ROBERT FRITZ * Page 3 * rf99e956@westpost.net

UNITED STATES ARMY (continued)

Charlie Battery 5 / 5 Air Defense, Fort Lewis, Washington (2001 to 2003)
Oversaw maintenance operations of 10 M2A2 Bradleys, 52 light/heavy wheeled vehic
les, Q-37 radar systems and 17 soldier-mechanics for an air defense unit in supp
ort of I Corps. Identified improvement opportunities and developed / implemented
responsive solutions to optimize troop security and proficiency. Cultivated str
ong relationships between CSS elements and equipment operators.
* Increased operational readiness from 25% to 100% during initial 2 months at po
st; positioned the unit to play key role in post-9/11 response and to excel in t
raining exercises.
* Enabled unit to garner Commendable Ratings and to complete qualification / fir
ing program for all Gunnery Tables and TOW ranges (both after 3-year droughts be
fore arrival).
* Reduced repair times by devising / implementing new parts procurement system,
including heightened levels of unit leader participation and crew / mechanic coo
peration; cleared original backlog of disabled vehicles by performing maintenanc
e / repairs on personal time.
* Trained and led winning team at FT Lewis "Super Squad" competition.
Combat Engineer Maintenance Supervisor, Fort Lewis, Washington (2000 to 2001)
Directed 21 team members (mechanics and recovery personnel) and maintenance prog
ram for 61 engineer wheeled vehicles. Prepared and delivered weekly reports to t
he Company Commander. Mentored junior soldiers and conducted training programs.
* Decreased costs while enhancing quality and efficiency by overhauling the main
tenance program, including retraining of clerks and generating / deploying new p
rocesses / policies.
* Led unit to victory in the Maintenance Rodeo; cooperated with teammates to lev
erage and demonstrate expertise in PMCS, driving, recovery, operations, and phys
ical conditioning.
* Created maintenance operational goals / SOP for Army's sole wheeled-vehicle CE
unit.
* Received a Commendable Rating during a surprise maintenance review.

EDUCATION
Substantial Coursework (71 semester hours) with Concentration in Maintenance Man
agement
North Central Institute, Clarksville, Tennessee
REPRESENTATIVE CERTIFICATIONS / PROFESSIONAL DEVELOPMENT
Certified - Automotive Service Excellence (ASE), Maintenance Management
Combat Vehicle Maintenance, Army Maintenance Management, Special Forces LNUO
Bradley Fighting Vehicle Mechanic, Bradley Fighting Vehicle Turret Mechanic
Tactical Vehicle Operator / Instructor Course, Professional Leadership Developme
nt Course
Advanced / Basic Noncommissioned Officer Courses, Army Master Driver Program
ULLS-G Supervisors, Certified Personal Trainer, Landing Zone Controller, Safety
Officer Course
HONORS / PROFESSIONAL AFFILIATION & COMPUTER SKILLS
Awarded Soldier's Medal, Honorary rank of Six Stars bestowed by President of Sou
th Korea, 1st ID Mechanic of the Year, 2ID Noncommissioned Officer of the Year,
2 time FT Riley Middle Weight Boxing Champion, Veterans of Foreign Wars, Proprie
tary Reporting Technology and Programs, PDA, Microsoft (Excel, Word)