Duane Williams

7841 Amarone Pl Phone: 909-463-9463

Rancho Cucamonga, Ca 91739 Cell: 909-957-5358
dw9b33f6@westpost.net
Executive Profile
Operations officer who's value to the right company is worth three times his sal
ary . Committed to cost-effective management of resources and quality performanc
e. Capable of executing complex projects from concept to application.
Specialized in operational financial and operational management.

Skill Highlights
* Process improvement
* Strong track record of execution against strategic objectives
* New product delivery
* Expertise in operational budgeting and forecasting
* Proven ability to plan, organize, and manage operations
* Proficient data and financial analysis
* Highly skilled in operational start-up
* Background in both telecom and financial services industries
Core Accomplishments
Fiscal Management:
* Managed all financial activities including revenue recognition, cost analysis,
margin analysis, A/R-A/P reconciliation, bank account reconciliation and month
end close
* Accountable for all P&L data elements and reporting
* Reduced operational expenditures by 50% over a three-year period
* Created billing system chart of accounts
Program Management:
* Directed the design and implementation of both billing and CRM systems
* Guided the development of and managed an international money remittance servic
e
* Managed the inter-connection process of wholesale carriers to create an intern
ational Voice over IP (VOIP) telephony network
* Integrated with multiple credit card and ACH processors both in the USA and Ca
nada
Staff Development:
* Reorganized the operations of Customer Service, Shipping and Inventory Control
resulting in a 21% reduction of staffing cost
* Initiated Customer Service product training increasing productivity by 30%
Operations Management:
* Implemented a call routing process that resulted in a 72% Answer Supervision R
ate for international customers
* Handled all functions related to commission processing and payment
* Implemented an Anti-Money Laundering compliance program in the USA and Canada
* Managed all EFT and ACH debit/credit transactions in USA and Canada
Professional Experience
Director of Operations, 02/2003 - 07/2010
Amcom Communications Corporation - Costa Mesa, CA.
Accountable for implementing all operational systems resulting in corporate busi
ness plan going from concept to application. Built strategic alliances with carr
iers that resulted in integration of VOIP systems reducing the cost of call term
ination. Created new revenue streams through creation of money remittance produc
t increasing revenue 8%. Increased profits by 2% in one year through restructure
of merchant processing contracts.
Director of Finance, 09/1999 - 02/2003
Enhanced Communications Network - El Monte, CA.
Accountable for revenue and cost associated with billing and collection of long
distance customers resulting in decrease of customer service issues. Built call
routing infrastructure reducing call termination cost. Strengthened company's bu
siness by leading implementation of local telephony product increasing customer
base by 11%. Managed the transition of customer billing from third party to dire
ct billing decreasing billing cost by 6%.
Settlement Manager, 10/1990 - 09/1999
Integretel Incorporated - San Jose, CA.
Managed team of 12 professional analyst. Accountable for settlement of purchases
of receivables to over 100 clients including overall client satisfaction. Initi
ated allocation calculation methods that standardized the application of non-spe
cific cost across client base which resulted in a accurate application of cost t
hrough out client base. Developed strategic alliances with Local Exchange Carrie
rs to ensure proper billing and collection of call detail records that resulted
in a decrease of loss revenue for clients.
Education
1990 University Of Maryland - Satellite Campus, Ansbach, Germany
Business Administration
Class Concentration in accounting
1989 US Army Training Center - Ansbach, Bavaria, Germany
Certification Leadership
Professional Development: Leadership
Top 10% of class
Keywords
Leadership, Management, Financial Reporting, Forecasting, Budget Analysis, Cost
Accounting, Margin Analysis, Accounts Receivables, Accounts Payable, General Led
ger, Profit and Loss, Regulatory Compliance, Cross Department Operations, Custom
er/Client Relations, Microsoft Word, Microsoft Excel, SQL