Michelle DelRossi

9025 Maple Glen Drive, Dallas, TX 75231

(214) 553-7999 Home, (214) 356-0827 Cell,
Qualifications for Human Resource Management
Human resource professional with a proven track record and keen understanding of
maximizing the return on investment for all functions of the human resource pro
cess. Proven ability to deliver innovative human resource and compliance solutio
ns that fully support corporate growth activities. Excellent leadership skills p
romoting employee dedication and team building with the ability to work independ
ently and/or with others utilizing process management techniques.
Industry Expertise
Employee Relations * Compensation * Benefit Design & Administration * HRIS Syste
ms
* Payroll *Talent Management and Recruiting * Training and Organizational Develo
pment
* Legal Compliance * Risk Management
Notable Contributions
* Saved $900K by restructuring the medical insurance benefits plan, transitioni
ng it from a fully insured plan to a self-insured plan.
* Secured $500K in cost savings by establishing competitive employee benefit pa
ckages, which included designing all fringe benefits programs and incorporating
vacation, sick and personal days as well as holiday day programs.
* Reduced turnover rates by 70% by initiating new hiring procedures, which incl
uded an orientation program.
* Established and developed operational blueprints for National Bankruptcy Serv
ices.com, LLC and Centers for Long Term Care's first corporate human resources d
epartment.
* Achieved an $800K decrease in workers' compensation financial exposure by lau
nching the Centers for Long Term Care's first Safety Awareness Program and Safet
y Incentive Program operating in compliance with OSHA regulations.
* Implemented ADP timekeeping system that produced a savings in excess of $500K
annually in payroll wages and overtime.
Selected Highlights
EMPLOYEE RELATIONS
* Developed, administered and communicated policies and procedures regarding le
gal compliance, human resource best practices and organizational philosophy.
* Wrote the companywide employee handbook.
* Collaborated with executive and departmental managers to address personnel is
sues, which included conducting investigations, interviewing witnesses, clarifyi
ng HR policies and providing recommendations for plans of action.
* Acted as liaison and chief negotiator in all Workers' Union grievances pertai
ning to collective bargaining agreements.
* Implemented morale-lifting initiatives and provided conflict resolution strat
egies.
LEGAL COMPLIANCE
* Created the company's foundational policies and procedures ensuring adherence
to local, State and Federal guidelines. Documents included Form 5500s, EEO-1 Re
port, ERISA Plan.
* Administered and ensured compliance with EEOC, ADA and Federal Wage and Hour
policies with regard to new hires, transfers, promotions and terminations.
* Ensured compliance with the WARN act as it relates to company divestures and
workforce reductions in staff.
* Conducted FLSA self-audits to ensure white-collar exemption compliance.
* Implemented an ERISA program, which encompassed a plan document, SPD and appl
icable insurance coverage.
* Provided documents for corporate investigations and attended court-ordered me
diation proceedings to settle employee lawsuits.
* Educated management regarding changes in State and Federal regulations and sy
stematically audited personnel records in accordance with State, Federal and com
pany policy.
9025 Maple Glen Drive, Dallas, TX 75231
(214) 553-7999 Home, (214) 356-0827 Cell,
Selected Highlights Continued
COMPENSATION AND BENEFITS
* Developed competitive compensation program. Drove the development and impleme
ntation of competitive wage scales and company/employee based bonus and shift di
fferential structures.
* Planned, developed and prepared recommendations for competitive employee, ret
iree and executive benefit programs, monitored their effectiveness, and prepared
program revisions for review and approval annually.
* Carried out discrimination testing, including annual preparation of 5500s for
health and welfare/POP plans and 401(k) retirement plans.
* Created benefit plan documents, summary plan descriptions and annual employee
benefit enrollment guides for all lines of coverage to ensure compliance with E
RISA and IRS rules and regulations.
* Managed the administration of benefit programs including medical, dental, vis
ion, short-term and long-term disability, company-paid life insurance, accidenta
l death and dismemberment insurance, supplemental insurance and 401(k) and acted
as an advisor to management and point of contact for escalations to complex ben
efit matters and served as a benefit advocate for employee, retiree and executiv
es.
* Audited all benefit plan invoices, including all benefit plan deductions, emp
loyee plan types, claims, and administrative costs; reported trends and issues d
irectly to executive-level management.
* Monitored benefit trends and legislation to determine and prepare for impact
of potential regulatory changes.
RISK MANAGEMENT AND SAFETY
* Oversaw a variety of workers' compensation insurance lines of coverage, which
encompassed incurred retro, large deductible, assigned risk pools and guarantee
d cost programs.
* Published a Safety First policy and procedure manual addressing claims report
ing and documentation, claims handling procedures, weekly claims management, saf
ety incentive programs, drug-free workplace initiatives, safety orientation prog
ram and OSHA record keeping requirements.
* Performed financial reserve analysis based on claims history and severity to
determine potential exposure.
* Pioneered a motor vehicle safety program and facilitated training presentatio
ns covering injury prevention and loss control initiatives.
* Organized annual marketing drives for all multi-state lines of coverage inclu
ding D&O, employer liability, general liability, workers' compensation and prope
rty insurance.
RECRUITING/TALENT ACQUISITION MANAGEMENT
* Interviewed and selected qualified candidates based on core competencies for
employment at all organizational levels.
* Conducted ext interviews to map trends that lead to separations of employment
.
* Devised a recruitment strategy to produce profitable hiring procedures and in
creased retention.
* Monitored EEO efforts and collected data for AAP compliance including workfor
ce analysis, job group analysis and diversity structure.
Career Profile
Director of Human Resources National Bankruptcy Services.com, LLC 11/2004-6/2009
Established and developed operational blueprints for the company's first human r
esources department on behalf of 350+ employees; directly supervised three human
resource employees. Successfully designed and managed year-after-year competiti
ve compensation and benefits programs.
Director of Human Resources HealthSouth Medical Center. 1/2004-11/2004
Designed and administered human resource programs and policies including staffin
g, compensation, benefits, employee relations, training, and health and safety p
rograms on behalf of 300+ employees; directly supervised 1 human resource employ
ee.
9025 Maple Glen Drive, Dallas, TX 75231
(214) 553-7999 Home, (214) 356-0827 Cell,
Career Profile Continued
Corporate Director of Human Resources Centers for Long Term Care, Inc. 6/2000-10
/2003
Established and developed operational blueprints for the company's first human r
esources department, which encompassed over 3,000 employees and 50 corporate emp
loyees in 26 facilities across 10 states.
Regional Human Resource Director Horizon/CMS RehabWorks, Inc. 6/1995-6/2000
Oversaw payroll, benefits, compensation, corporate communications, project manag
ement, and employee relations for multiple locations, which encompassed over 5,0
00 employees; directly supervised four human resource employees. Facilitated mon
thly regional training seminars for senior and mid-level management addressing f
inancial trends, insurance, turnover, and risk management initiatives.
Education
B.A., Communications, University of New Mexico, Albuquerque, NM