CANDY J.

(DAVIS) CUMMINGS
8 Oak Drive
Dallas, Pa 18612
Home: (570) 639-5682
cc80a9e6@westpost.net

SUMMARY
Information Technology Management Professional with extensive experience in oper
ational support, client management services, problem management, project managem
ent, software change management and software training.

ACCOMPLISHMENTS
-Developed and implemented controls to ensure audit ability of computer operatio
ns.
- Designed Web Interface Tool to track Development Requests.
- Implemented zenTrack Problem Ticket Tracking System.
- Ensured production online systems were available 100%
- Met PUC requirements for print/stuff/mail of approx $250,000 pieces shipped pe
r month.
- Managed postal budget of approx 89,000. per month.
- Coordinated operational inventory logo change from CTCO to Frontier Communicat
ions.
- Mapped and developed conversion extracts of customer data for Dobson Communica
tions.
- Developed and managed a small startup wireless company for Endless Mountains W
ireless.
- Provided client management services for Alltel, Bellsouth, GTE, Upstate Cellul
ar and Wireless One Carriers.
- Received Excellence Award for recovering lost roaming revenue worth more than
1 million for Upstate Cellular.
- Developed and Managed a Billing Coordination Team to support over 60+ bill cy
cles.
- Coordinated the installation of ACR Software automated balancing software pac
kage for Alltel.

PROFESSIONAL EXPERIENCE
October 2007 to July 2010 Pride Mobility Products, Exeter, PA
IT COMPUTER OPERATIONS AND CONTROL ANALYST
- Developed and Implemented process and procedures that controlled the operation
s of the companys computer systems, software and databases.
- Formed and Facilitated; Process and Procedures Committee, Project Management C
ommittee, Audit Compliance Committee and Communications Committee.
- Coordinated all Change Management activities for Code and Database changes inc
luding patches.
- Developed and Documented Disaster Recovery Procedures and participated on DR C
ommittee.
- Designed Web Interface Tool to track enhancement requests and designed reports
for the Development Steering Committee.
- Implemented Problem Ticket System and provided Functional System Administratio
n Support.
- Managed Vendor Contract Renewals; equipment purchases, and new agreements prob
lems.
- Provided Management with system performance reports.

November 2005 to September 2007 Commonwealth Telephone Enterprises, Dallas, PA

(acquired by Frontier March 2007)
IT OPERATIONS SUPERVISOR
- Manage operational support staff of ten (10) to ensure production and test dea
dlines are met with in the required business and PUC requirements. Areas of res
ponsible include RACF Security, Mainframe and C/S Job Scheduling, Change Control
, Balance Control, Data Center Operations, Print/Stuff/Mail Operations and Media
/Tape Management.
- Manage all job functions to ensure jobs are monitored daily in terms of system
performance, online system performance as a preventative measure to avoid unpla
nned system downtime and processing problems/errors, and ensure all data has bee
n properly received and processed.
- Ensure consistent and adequate system administration and backup for all assign
ed systems, document all problems and facilitate meetings with support teams to
ensure proper resolution.
- Evaluate existing operational process and procedures and provide suggestions f
or improvements.
- Manage Vendor Relations; equipment purchases, new agreements and resolve probl
ems.
- Assure adequate backup and disaster recovery procedures are in place, document
ed and tested.
- Brief Executive Management on production deadlines and system performance.

September 2005 to October 2005 Dobson Communications (CellularONE), Tunkhannock,

PA
REGIONAL BILLING ANALYST/CONSULTANT
- Responsible for the Endless Mountains Wireless Billing Conversion Transition.
- Coordinated conversion related issues with other support organizations, includ
ing Sales Support, Customer Support, Financial Services, Application Support and
Network Engineering.

June 2004 to September 2005 Endless Mountains Wireless, Tunkhannock, PA (acquire

d by Dobson 2005)
OPERATIONS MANAGER
- Managed support staff of nine (9) people ensuring operational functions were d
efined and performed for small start up wireless company.
- Developed and managed all aspects of operations including Point of Sale System
, Billing System, Accounts Receivable process, Collections process, and Inventor
y process.
- Researched and monitored all production related issues to resolution.
- Developed and improved the quality assurance and revenue assurance procedures.
- Developed and maintained all operational and training procedures.
- Coordinated operational activities with other support organizations, including
Network Engineering, Sales Support, Customer Support and Marketing.
- Managed Vendor Relations ensure connectivity to system interfaces and evaluate
d new software system requirements.

January 1991 to February 2004 ALLTEL Communication, Inc., Wilkes-Barre, PA

SENIOR BUSINESS SYSTEMS ANALYST
- Managed Client Relations and service level agreement. Acted as client liaison
within the data center, and provided front-line interface second level support.
- Defined and documented enhancement requirements
- Managed cross platform and Third-Party Vendor Issues.
- Suggested processes and business practice improvements.
- Researched technical and functional software issues, documenting root cause.
- Researched and resolved day-to-day processing issues.
- Provided conversion and testing support.
- Developed and communicated client performance reports.
-Developed and communicated change management standards and procedures.
- Developed and conducted on site software training.
TECHNICAL WRITER/EDITOR II
- Developed and maintained Client Server and Mainframe User Reference Guides.
- Reviewed technical and functional designs to identify required updates.
- Developed project plans and scope documents.
BUSINESS SYSTEM ANALYST III
- Managed client relations to ensure services level agreements and customer sati
sfaction were met.
- Developed Client Performance Reporting.
- Managed and documented software enhancements and resolved software related iss
ues.
- Supervised Roamer Coordinator, ensuring timeliness and accuracy of data proces
sing.
SUPERVISOR OF ROAMER SERVICES, DATA CONTROL AND BILLING COORDINATION
- Managed support staff of twelve (12) people to ensure support activities for t
he Roamer Coordinators, Data Control and Billing Coordinators.
- Developed and communicated changes in standards and procedures.
- Managed Client Relations and resolved production schedule/deadline problems.
CLIENT SERVICE REPRESENTATIVE
- Coordinated billing status and client approvals.
- Provided Client Service Support; managed client reported software problems.
- Researched functionality questions related to billing software.

March 1989 to January 1991 Commonwealth Telephone Corporation, Dallas, PA (acqui

red by ALLTEL 1991)
ROAMER COORDINATOR
- Provided Roamer support activities for various clients.
- Coordinated clearinghouse data transfer activities and maintained Roaming part
ner database.
- Supported the conversion activities, ran tests, and reviewed results.
SENIOR DATA CONTROL CLERK
- Provided data entry and quality control support for various clients.
- Maintained billing input/output data and distributed various billing reports.

EDUCATION
General Business Administration, Dallas High School

TECHNICAL EXPERIENCE
Software: Whats Up Gold, Oracle, zenTrack, Jobtrac, GECs, SDSF, SAR, HEAT, REME
DY, Panvalet, Endevor, TeamSite, PVCS
PC Software: Sharepoint, Project, Excel, Word, Power Point, Visio, Outlook, Lotu
s Notes, Acrobat, FrameMaker, Information Mapping

TRAINING COURSES
Exceptional Customer Service, Consulting Skills, Effective Supervision, Sexual H
arassment, Enlightened Leadership, Situational Supervisor, Project Management, W
ireless Billing and Customer Care, Technical Writing, Web Development

INTERESTS
Committee Member: CTE IT Standards & Procedures, CTE IT Culture Team, CTE IT Eve
nts Committee, Pride Process and Procedures Committee, Pride Project Management
Committee, Pride Audit Compliance Committee, Pride Communications Committee an
d Pride Disaster Recovery Committee
Volunteer: Relay for Life, Community Food Drives, Lehman Jr. Knights Football