ma9ce7a0@westpost.net 717-266-6394(H) 717-515-4612(C) Experience 1999-March 31, 2010 Standard Register Co. Mechanicsburg & York, PA Plant Coordinator (2 1/2 years) Since arriving in the plant I managed the orders as they came into the plant. I worked with folks from all over the country to get orders into our plant correct ly so the customers would be satisfied with their products. I have also had to s ubcontract work to meet ship dates. Most of my work entailed ordering materials, setting up for prepress, schedule and dealing with any problems that may arise. Along with my normal duties I have worked on many cost saving projects to impro ve plant productivity and efficiency. I presented these findings via Power Point to management which resulted in implementation of new ways of working in our de partment and through the plant to become more cost effective and efficient. Client Care Administrator (8 years) I managed a large book of business in the printing industry with 5 order special ists working for me. I helped healthcare customers face to face manage all of th eir document procurement needs as well as training them to work with our online ordering system. I worked with several different programs beyond office desktop to include internet ordering and a dynamic customer database. 1996-1999 American Business Printing Co. Lewisberry, PA Customer Service Representative/Designer Data entry of orders. Interfacing with customers daily. Designing Forms and commercial print items. 1995 May-Dec. York Newspaper Co. York, PA District Sales Manager Managing Newspaper Carriers. Dealing with customer complaints/issues. Training and Contracting Newspaper carriers. Obtained goal sales growth both quarters. 1993-1995 Canteen Corporation York, PA (Harley Davidson Location) Second Shift Supervisor Managed 3 person crew to provide meals for Harley Davidson employees Summer 1994 Holleran Consulting. York, PA Marketing Intern Healthcare Industry HMO Project. ; Pfaltzgraff customer service investigation. Education 2010 Master's of Business Administration, University of Phoenix, Graduation Anti cipated June 2011 1991-1995 York College of Pennsylvania York, PA B.S., Marketing - minors Management & French. President - S.A.M. Society for the Advancement of Management. 1991 Northeastern York H.S. Manchester, PA Academic/Business Track; Junior Achie vement President Volunteer Activities Cubmaster of Local Cub Scout Pack and Commissioner for local Council, I manage m y volunteers, the budget and work with the public and many different fundraisers promoting scouting activities.