QUALITY * RELIABILITY * WARRANTY * PROJECT MANAGEMENT

Quality Management professional with over 10 + years experience of demonstrated

results in the automotive industry * 6 years experience in a Manufacturing Envir
onment * Highly dependable individual with a strong focus on building lasting cu
stomer relationships * Disciplined and decisive leader with effective analytical
, organizational and planning skills * Maintain unwavering focus on world class
quality standards * Excellent oral and written communication skills * Strong edu
cational qualifications
* APQP * PPAP * Lean Manufacturing
* ISO TS 16949 * Kaizen * Problem Solving Methodologies
* Statistical Techniques * Process Redesign * Six Sigma Green Belt
* Project Cycle Management * Quality Management Tools * Quality Systems Audit
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PROFESSIONAL EXPERIENCE
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Yazaki North America, Canton, Michigan 2001 - Present
Quality Assurance Supervisor (2008 to present) * Quality/Reliability Specialist
(2001 to 2006)
* Overall responsibility for all APQP, Production and Warranty Activities * Deve
lop yearly objectives (IPS) and action plans for the team in view of fulfillment
of the President's policies * Liaison between plants, customer and internal cro
ss functional teams * Mentor and guide the team by setting clear performance exp
ectations and development planning by assessing training needs periodically * Re
sponsible for hiring and monitoring employee performance and for developing depa
rtment budget * Lead in monthly World Wide Quality forums to review overall cust
omer performance and develop action plans
Key Accomplishments
* Developed and Implemented a clear job structure for the Quality Team that resu
lted as a benchmark for other departments
* Achieved zero PPM in two major carlines for 24 consecutive months
* Consistently maintained the warranty IPTV well below the target for all carlin
es
* Implemented Monozukuri (Zero Defect Process) at all Manufacturing Affiliates
* Helped realize and obtain big cost savings (~ $200, 000/year) by eliminating t
he need for Resident Engineers at Vehicle Assembly Plants based on excellent Qua
lity performance
* Contested with GM in successfully removing 5 formally issued complaints (PRRs)
resulting in great savings (more than $100k) for the company.
* Negotiated with customer to discontinue continuous compliance testing for 3 di
fferent programs resulting in $250, 000 savings for the company.
* Streamlined warranty process for the GMX 270 program to realize cost savings o
f $50,000/year
* Established shared access for Freightliner Warranty database to realize cost s
avings of $10,000/year
Lear Corporation, Michigan 1994 - 2000
Quality Manager (1997 - 2000) * Quality Engineer (1994 - 1996)
* Managed a staff of 10 Engineers and 8 quality inspectors * Responsible for the
continuous assessment of the plant's quality system & managed Internal Audits *
Ensured good relationship with the customer and supplier, implemented the plant
's quality information system * QS 9000 management representative * Chaired all
Plant Operating Systems (POS) meetings and Management Review meetings * Establis
hed skills development program for staff

Key Accomplishments
* Concept of using local representatives for out of state customers resulted in
savings of 250k/year
* Recipient of Human Relations Award during Dale Carnegie training.
* Implemented quality policies, procedures and other QS 9000 related documents a
nd successfully achieved QS 9000 registration for the company in 12 months
* Achieved Q1 rating from Ford
* Passed all surveillance audits with less than 2 minor non conformances
* Successfully launched a major carline with no major issues
* Led the process improvement team in achieving a scrap cost reduction of 60%, s
aving the company 100k/year
* Initiated and implemented a seat cover material change which drastically reduc
ed the rework cost by 80%
* Introduced the concept of production operators involvement in continuous impro
vement activities to achieve cost savings
* Successfully negotiated with the customer to accept a non-quality issue which
was perceived as a quality issue thereby saving the company at least 200k in tra
nsportation and rework cost
* Implemented automated torque reading devices which saved time and money in rec
ording and reporting statistical data and resulted in savings of about 150K
* Formed continuous improvement teams and led one of the teams in reducing the c
ustomer PPM by 80% for the Ford 150 program
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EDUCATION AND PROFESSIONAL DEVELOPMENT
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* Member of Board of Industrial Advisors for the faculty of Mechanical/Industria
l Engineering at Lawrence Tech University
* Project Management Professional (PMP) Certified by the Project Management Inst
itute (PMI)
* ANSI/RAB Certified Internal Auditor for ISO/TS 16949:2002
* Certificate in Reliability/Design Engineer, Eastern Michigan University, Michi
gan.
* MS in Mechanical Engineering, Lamar University, Beaumont, Texas
* BS in Mechanical Engineering, Madras University, India