John Nolf

2117 W. Waveland Ave.

Chicago, Illinois 60618-4922
(773) 935-8743 - Home
(312) 961-2196 - Cell
jn9e0e8c@westpost.net
SUMMARY
A dedicated and results-oriented individual with extensive experience in Custome
r Service; Information Technology; Training and Employee Development; Technical
Writing; Outplacement Counseling; Call Center Operation; Recruitment and Placeme
nt and Retail Sales. Effectively builds and maintains relationships across all l
evels within an organization, and with customers and clients. An analytical and
practical problem-solver with the ability to quickly determine appropriate corre
ctive action and utilize sound judgment and effective decision-making to consist
ently produce desired outcomes. A determined and highly focused individual with
a positive and winning attitude and the ability to excite and motivate team memb
ers and staff to perform at optimal levels. Customer focused and committed to qu
ality of products and services and in exceeding the customer expectations. Posse
sses a strong work ethic and commitment to personal and corporate values, which
enhance an organization's vision and mission.
EXPERIENCE
United States Department of Commerce
Census Bureau, Chicago, Illinois
Enumerator, 2010
Located the Nonresponse Follow-up (NRFU) addresses identified on the Department
of Commerce, United States Census Bureau D103.1 Address List for each assignment
binder. Made determination of the status of each address on Census Day (April 1
, 2010). Conducted interviews with address residents based of Census Day status
and recorded the information provided by the respondents on the United States Ce
nsus Bureau D-1(E) Enumerator Questionnaire. Met daily with Census Bureau Crew L
eader or Crew Leader Assistant to reported progress, and to turn in completed wo
rk, and Census Bureau D-308 Daily Pay and Work Record.
Macy's, Inc., Chicago, Illinois
Sales Associate, 2007-2009
Provides sales assistance and customer service to customers in the selection of
products. Promoted from a seasonal sales associate to a full-time sales associat
e. Met or exceeded all sales goals and other performance evaluation metrics.
TeleSight, Inc. (TSI), Chicago, Illinois
Training Supervisor, Customer Satisfaction Research Interviewer, 2007
Conducted customer satisfaction research telephone interviewing for Fortune 50 c
ompanies. Utilized CATI (Computer Assisted Telephone Interviewing) technology to
capture the voice of the customer in researching customer satisfaction. Promot
ed to Training Supervisor within three months and trained new hires to become Cu
stomer Satisfaction Research Interviewers. Conducted five-day Customer Satisfac
tion Research Interviewer training classes for newly hired interviewers and thre
e-day Customer Satisfaction Interviewer training classes for interviewers return
ing to the company. Performed live and recorded monitoring of interviewer train
ees, evaluated and made determination if trainees and returning interviewers met
performance and quality standards.
Challenger, Gray & Christmas, Inc., Chicago, Illinois
Outplacement Counselor, 1999-2007
Trained, counseled, and coached individuals reentering the job marketplace after
job loss, terminations, corporate restructuring, downsizing, and lay-offs. Serv
ed as the primary contact to clients after job terminations and empathetically l
istened to their concerns and provided advice and counseling. Conducted individ
ual outplacement trainings and group workshop trainings that included resume cre
ation, image modification, interview skills preparation, networking, and marketi
ng techniques. Managed and led numerous long-term project assignments, which inv
olved setting up and managing career resource centers, handling logistical arran
gements, managing and scheduling counseling staff, scheduling client outplacemen
t training sessions and client follow up counseling sessions. Managed and direct
ed support staff in the preparation of client resumes and other written material
s.
Functioned as Technology Coach and provided training and technical assistance to
other counselors and coworkers in learning both Microsoft Office 2003 software
applications (Word, Excel, and Outlook) and Challenger proprietary automated sys
tem.
Wrote and disseminated written procedural guides, and written technology updates
of corporate proprietary information systems to counseling staff members and ma
nagement. Provided technology training to newly hired counseling staff and assis
ted other staff members on an as needed basis. Wrote group outplacement procedur
es and workshop procedures, documentation, and user guides for counseling, suppo
rt staff and management.
Sonnenschein, Nath & Rosenthal, Chicago, Illinois
Technical Writer, 1998-1999
Performed technical writing and prepared training course material for a large in
ternational law firm in support of a major technology migration from DOS based a
nd Microsoft Windows/3.1 technology to Microsoft Windows/95 and Microsoft Office
(Word, Excel, PowerPoint), and Lotus Notes software. Wrote user guides, prepare
d handouts and other training materials in preparation of a training initiative
that involved 400 legal secretaries, paralegals and other support staff in the f
irm's Chicago headquarters office and other United States and international offi
ces.
Zenith Administrators, Inc., Chicago, Illinois
Training Specialist/Business Analyst, 1997-1998
Provided technical training and assistance for the migration of the corporate el
ectronic mail system from an IBM AS/400 application to a Windows, file server ba
sed mail and electronic messaging system for Zenith Administrators, Inc. headqua
rters and five district offices. Prepared written technical systems documentatio
n for proprietary IBM AS/400 computer systems and applications. Played a key rol
e in the Y2K project and in the identification of coding changes in computer sys
tems and program applications.
Designed training to meet identified training needs after performing training su
rveys and training needs analyses.
Great Lakes Search, Inc., Chicago, Illinois
Executive Recruiter, 1995-1997
Performed executive search and recruitment for marketing and sales professionals
within the manufacturing side of the hardware/home center industries. Enhanced
search and recruitment techniques through the design, development and implementa
tion of automated recruitment databases used to match qualified candidates with
recruitment and placement assignments.
United States Department of the Treasury, Financial Management Service, Chicago,
Illinois,
Automated Information Systems Security Administrator, 1991-1995
Managed the Automated Information Systems Security program the Chicago Regional
Financial Center. Developed and tested business resumption, disaster recovery an
d contingency planning for automated information and computer assets. Provided T
reasury mandated computer security awareness training to all Chicago Financial C
enter employees. Trained and provided technical support to other government agen
cy personnel in the use of Treasury products and automated systems. Management F
ocal Point for the Total Quality Management program and served as a member of th
e design team in the development and rollout implementation of Treasury's Qualit
y and Excellence initiative.
United States, Department of the Army, Corps of Engineers, North Central Divisio
n, Chicago, Illinois
Chief, Systems & Programming Branch, 1989-1991
Managed the Systems and Programming Branch, effectively coordinating with divisi
on office personnel, management and with personnel and management at five distri
ct offices.
Supervised Computer Systems Analysts, Computer Programmer Analysts and Computer
Specialists in the design of new computer systems, enhancements, and maintenance
to existing systems. Served as the North Central Division, Electronic Mail Coor
dinator and provided training and technical support to five-district office Elec
tronic Mail Coordinators. Held collateral duty assignment as Equal Employment Op
portunity Counselor, provided counseling to employees, and conducted discreet an
d informal investigations of alleged instances of discrimination.
EDUCATION
Institute of Computer Management, Pittsburgh, Pennsylvania
Computer Programming, Systems and Procedures for Business