ROSEMARY GAINES

5305 Lookdown Court, Waldorf, Maryland 20603

Home 301.374.2525 * Cell 202.421.5613 * rga07262@westpost.net
FINANCIAL ANALYST
Ambitious, dedicated, and goal-driven professional leveraging academic and comme
rcial experience to make valuable contributions in Financial Analyst or Business
Administration role.
AREAS OF EXPERTISE
* Strong financial analysis and management background, with demonstrated strengt
hs in banking operations, retail accounting, budgeting, resource and inventory m
anagement, and sales.
* Detail-focused business administration, providing oversight and accountability
for office operations; proficient in using Microsoft productivity software and
complex databases to generate reports, set and maintain schedules, plan projects
, and manage deliverables.
* Excellent interpersonal and interviewing skills; able to build productive rela
tionships with customers, obtain and secure sensitive data, and meet reporting a
nd disclosure requirements.
* Honest and reliable, maintaining full transparency of activity on multimillion
-dollar accounts; recognized for achieving significant savings for customers by
identifying and eliminating accounting discrepancies.
PROFESSIONAL EXPERIENCE
WACHOVIA - Waldorf, MD, 2008 to Present
Teller
Deliver world-class customer service while assisting clients with all aspects of
their personal finances. Analyze diverse client, company, and industry data sou
rces to provide prompt, knowledgeable financial solutions. Process 1,100+ transa
ctions daily, meeting productivity and accuracy targets in fast-paced, high-volu
me environment. Prepare electronic and hard copy records, maintain files of sens
itive company and customer documents, and manage transaction processes for comme
rcial depository. Key Contributions:
* Earned multiple awards for outstanding customer service and superior job perfo
rmance, including two prestigious Wachovia Shared Success Awards.
* Demonstrated extreme attention to detail, keeping cash drawer balanced daily w
ith near zero error rate.
JCPENNEY - Waldorf, MD, 2007 to 2008
Department Supervisor
Boosted profits while managing daily operations within assigned area; supervised
sales force, established work schedules, evaluated and worked to continually im
prove team performance. Maintained open communication with team and customers; s
wiftly resolved conflicts and answered correspondence. Operated software and dat
abases to generate daily reports. Key Contributions:
* Stepped up to act as Manager frequently; took ownership of issues throughout t
he store, addressing escalated customer inquiries, and resolving technical probl
ems with store systems.
* Made significant improvements to operations department-wide, bringing order to
chaotic filing system and streamlining communication with maintenance and admin
istrative teams.
* Played keys role in building peak performing teams, aiding management in inter
viewing and training new employees, and implementing company sales building prog
rams.
MACY'S EAST - Waldorf, MD, 2007
International Concepts Specialist
Promoted clean and pleasant shopping experience while providing stellar customer
service to patrons of high-end retail outlet; utilized Point of Sale (POS) syst
ems to perform cash and credit transactions, and served as tactful and approacha
ble liaison between sales staff and senior management to resolve issues. Key Con
tributions:
* Combined thorough knowledge of store products with effective suggestive sellin
g techniques to achieve sales and service targets; efforts recognized through re
ceipt of four Outstanding Service Star awards.
UNITED STATES MARINE CORPS - Various Locations, 1993 to 2006
Warehouse Chief (2001 to 2006)
Managed timely and accurate processing of incoming property, supplies, and equip
ment, supervised preparation of unserviceable property, and ensured highest leve
ls of warehouse security. Interfaced daily with customers to coordinate supply-r
elated appointments. Maintained accurate files and records, supervised inventory
preparation and execution, and delivered detailed progress and status reports t
o senior management. Led eight-member team and guided professional development o
f junior employees through weekly technical training. Key Contributions:
* Coordinated and supervised inventory of $2.4M in assets with error rate less t
han 1%, and directed labeling and reorganization of 20,000 sq.ft. warehouse spac
e.
* Significantly reduced inventory variances and property discrepancies, playing
key role in improving warehousing and property accountability.
* Coordinated with external agencies to establish recycle and disposal procedure
s for National Capital Region.
* Demonstrated exceptional leadership and professionalism to earn numerous award
s.
Supply Instructor (1999 to 2001)
Served as mentor for classes of more than 15 students; delivered in-depth traini
ng through lesson presentation, hands-on instruction, and evaluation. Set up cla
ssrooms, prepared materials, and selected necessary media. Created and maintaine
d files, ensured all student requirements were met, and organized and conducted
graduation ceremonies. Reviewed and evaluated teaching performance of fellow ins
tructors. Key Contributions:
* Leveraged progressive instructional methods to increase effectiveness of stude
nt learning process, making expanded use of visual aids, video materials, and ro
le-playing games.
* Received awards for superior performance, including nomination for Instructor
of the Quarter.
* Successfully completed Instructor Skill Development Program to earn standing a
s Master Instructor.
* * * * * * *
Prior experience as Supply Manager and Assistant Warehouse Chief, United States
Marine Corps.
EDUCATION
Bachelor of Science in Finance
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, Adelphi, MD
Three Academic Scholarships
Associate of Applied Science in Business Administration
COLLEGE OF SOUTHERN MARYLAND, La Plata, MD
Academic Excellence Award (January 2008)