Donald R.

Costa
1533 Wickham Pond Drive
Charlottesville, VA 22901
434-996-7810
dca0f732@westpost.net
SKILLS SUMMARY Through years of work experience and education, I have mastered n
umerous skills that qualify me for a position with your company. In addition to
superior organizational skills, I possess the creative and collaborative skills
to achieve your organizationas goals and objectives. I have experience in cus
tomer service, supervision, engineering and project management.
CORE COMPETENCIES I use market data along with short and long term financial too
ls to create a vision of the organization. Team work and collaboration are used
to create inspiration of employees, customers and stakeholders. I am focused, s
trategic and tactical about implementing, in a hands-on fashion, the vision and
mission of the organization while maintaining ethical standards. I am likeable,
yet decisive and persuasive.
EMPLOYMENT
Regional Service Manager/Assistant Property Manager
Colonial Properties Trust April 2009-Present
Charlottesville, VA
Duties include managing all area service operations of multiple apartment commun
ities in Virginia while collaborating and working closely with staff, contractor
s, senior management, legal council, and various professionals.
a Enhance productivity and increased return on investment by fostering and promo
ting a team environment and a commitment to excellence.
a Collaborate with property service managers to provide knowledge assistance, st
reamline product procurement, and improve customer service.
a Manage the remodel of 137 apartments in three and a half months and reduced op
en work order completion time to within 24-48 hours
a Appointed Interim Property Manager and lead a team of ten staff members and nu
merous contractors to complete various projects and increase occupancy from 76 t
o 94%.
a Manage the current budget by reducing material and labor expenses and increase
d profit margins. Created the 2010 approved budget for implementation.
a Improve the property and key performance indicators as noted by monthly proper
ty evaluations performed by the Regional Vice President and passed a detailed in
ternal audit of the property.
a Managed many special projects including an office and clubhouse remodel, a rel
ining of one of the property pools, as well as gutter, soffit, and facia replace
ments and upgrades throughout the property.
a Control the property delinquency on a monthly basis to produce figures at or b
elow 1% while working with legal council and the sheriffas department in filing
for judgement possession and evictions.
a Complete numerous courses and training programs in property management includi
ng Federal Fair Housing Act training.
Property/Project Manager
Aldasoro Ranch Homeowners Company Feb. 2004-Nov. 2008
Telluride, CO
Duties included managing all operations of a high end homeowneras company and a
small domestic water system, collaborating and working closely with a Board of D
irectors, staff, homeowners, state and local regulatory agencies and government
s, legal council, and various professionals while assuming all duties within the
project management spectrum for the construction of homes, facilities, roads, a
nd infrastructure.
a Managed all projects from specification, design and review, permitting, and pr
ocurement, to construction through completion including mechanical, architectura
l, material, landscape, land and survey requirements, and labor.
a Provided assistance in all real estate transactions of open market and deed re
stricted properties from sales of properties and homes to review and approval of
private lease agreements.
a Worked with architects, engineers, contractors, and city and county planning a
nd building departments.
a Reviewed all projects for construction for compliance with county land use cod
es including setbacks, easements, and wetlands in conjunction with Planned Unit
Development requirements.
a Managed all construction budgets on a timely basis for funding, cost adjustmen
ts due to change orders, review and approval of all invoice payments and provide
d detailed reports on a continuing basis for project status.
a Provided almost daily site visits for hands on inspections and assessments to
construction time lines as well as guidance for any issues and changes to the pr
oject.
a Facilitated the recruitment, hiring, and retention of qualified employees. Pr
ovided and supported professional development opportunities and training as need
ed.
a Created and managed the company budget to include income, expenses, and capita
l expenditures as well as a ten year rolling forecast budget.
a Implemented a proactive maintenance, testing and compliance reporting plan wit
h system upgrades to maintain and record water quality production and distributi
on.
a Managed all senior and junior water rights and worked with shared water rights
parties, legal council, water engineers, and state and federal regulatory agenc
ies.
a Review all governing documents, design guidelines and water regulations for u
pdates and changes as defined by growth and legal requirements on the state and
federal levels.
a Maintained active memberships in Community Association Institute, Colorado Rur
al Water Association, and American Water Works Association.
Manager
Alpine Lumber Company June 1999-Feb. 2004
Telluride, CO
Duties included establishing, maintaining and managing a solid customer base whi
le developing strong personal relationships to enhance customer satisfaction and
store profitability.
a Supervised retail and shipping/receiving staff and maintained regular training
and safety seminars.
a Prepared, implemented, and adjusted business plans, budgets, and marketing str
ategies on a continual basis.
a Recruited, hired, and trained staff members as part of companyas plan to achie
ve strategic goals.
a Provided services to customers whereby reviewing all construction plans to gen
erate a bill of material and provide costs for purchase of the materials.
a Maintained professional development attending classes and seminars in customer
service, management, marketing, and product knowledge.
a Attended national buying shows while acquiring product and field knowledge.
a Organized and directed entire location physical inventory semi-annually.
Systems Division Project Manager
John Wood Company Oct. 1992-May 1999
Oaks, PA
Duties included expanding and managing high profile customer base while assessin
g their needs and responding accordingly through the successful production and i
mplementation of custom designed and constructed air and fluid pumping systems.
a Designed and developed mechanical systems for municipal, commercial, and indus
trial type customers.
a Consumed large amounts of knowledge of a variety of industries and processes i
ncluding; Environmental reclamation, water and wastewater, HVAC, chemical produc
tion, filter and treatment, and oil and gas.
a Worked very closely with customers and inter departments to complete designs,
drawings, bills of materials, and schedules of production.
a Procured all materials, including all consumable materials, as well as managed
customer supplied components.
a Supervised and assisted customer site inspection visits periodically during pr
oduction.
a Coordinated final delivery and prepared operation manuals for system and often
performed all start-up functions of the system including customer education and
customer support.
a Achieved a very high satisfaction rating through communication and product sat
isfaction.
a Effectively recruited, hired, and reviewed staff to achieve division success.
a Expanded the company high profile customer base by 80%.
a Created a team environment that expanded the division by 43% and profits by mo
re than 36%.
a Attended many classes and seminars for customer service, electrical and plumbi
ng, engineering and organizational skills.
EDUCATION
B.S. Business Administration
Industrial Management specialization
Glassboro State College, NJ
Ashford University, Clinton, IA
Completed course work toward a Masters in Business Administration
Project Management