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4116 CR 252 | Wellborn, Fl 32094 | 386-963-4733 | dma18aee@westpost.net

Dynamic, articulate and intelligent Professional with broad based experience in
telecommunications support, security services, and customer relations eager to c
ontribute strong work ethic, technical savvy and communications talents towards
supporting the goals of a progressive employer. Decorated Veteran with a deep a
nd rich understanding of providing critical security infrastructure and leading
key staff development and training strategies to optimize outcomes. Core compet
encies include:

Analysis/Process Improvement
Excellent Communication Skills
Problem Solving/Troubleshooting
Compile/Analyze/Disseminate Scheduling/Time Management
Ensure Maximum Capacity
Customer Service Focused

2001 to 2002: BellSouth, Atlanta, GA - Special Services Technician
* Applied strong technical skills to provide critical infrastructure support for
Special Services functions.
* Performed key dispatch duties, tested and ensured functionality of equipment a
nd received special communications clearance to work on Special Services equipme
* Provided ongoing troubleshooting and resolution services to optimize outcomes;
leveraged high level of familiarity with telecommunications equipment and appli
cations to support day to day activities.
1997 to 2001: BellSouth, Atlanta, GA - Special Services Technician
* Managed and maintained voice and data communications functions for major comme
rcial clients; utilized strong technical and problem resolution skills to ensure
optimized functionality to support business and communications needs.
* Delivered exceptional customer service and created a trusting business partner
relationship with key clients.
1996: BellSouth, Atlanta, GA - Special Services Technician
Provided critical site communications support, troubleshooting and problem resol
ution for communications equipment for the 1996 Olympics venue; ensured optimize
security and controls.
1992 to 1996: Coweta County GA - Licensed General Contractor
* Performed general contracting work for residential and commercial clients.
1991 to 1996: BellSouth, Atlanta, GA - Special Services Technician
1989 to 1991: BellSouth, Columbus, GA - Special Services Tech/Quality of Work Li
fe Program Instructor
1981 to 1989: BellSouth, Columbus, GA - Special Services Technician/Fiber Optic
1982 to 1986: Muscogee County, GA - Licensed General Contractor/Licensed Electr
U.S. Army, Fort Bragg, NC - Platoon Sergeant 426 Signal Brigade
Republic of South Vietnam, U.S. Army - Sergeant
U.S. Army, Fort Gordon, GA - Instructor for Military Occupational Specialty, ele
ctronics communications
Troy State University, Phoenix City, AL - Bachelor of Science, Criminal Justice
U.S. Army Instructor Methods Division | BellSouth Instructor for Quality of Work
Life | FAA Licensed Pilot
Concealed Weapons License W2716023 | Class D. Security License D2806598 | Class
G Security License G280454