THERESA GRANT

490 B East Seventh Street * South Boston, Massachusetts 02127 * 617-269-6240 * h

olly.grant@gmail.com
ADMINISTRATIVE PROFESSIONAL
Dynamic, results-oriented Administrative Professional with an outstanding backgr
ound in office support and accounts payable. Proven leader with the ability to o
versee all aspects of the claims process and ensure excellent service at all sta
ges. Expertise in establishing and maintaining key relationships with clients an
d within a corporate setting. Diverse experience in all aspects of verbal and wr
itten communication, as well as multiple project management. Outstanding skills
include communication, leadership, and organizational.
CORE COMPETENCIES
Claims Process * Verbal/Written Communication * Client Relations
Team Management * Project Management * Bookkeeping
Accounts Payable/Receivable * Data Entry * Administrative Support
PROFESSIONAL HISTORY

Generation Program, Boston, Massachusetts (2009 to 2010)

Volunteer
Advanced learning objectives by assessing children's reading skills and developi
ng applicable lesson plans to further abilities and word understanding.
Jumpstart Program, South Boston, Massachusetts (2009 to 2010)
Volunteer
Provided an exceptional base of knowledge to four year olds by laying a foundati
on for reading through the recognition of words, pictures, and sounds.
Risk Enterprise Management, Quincy, Massachusetts (2009)
Workman's Compensation Claim Assistant
Utilized excellent organizational skills by administering forms for new workman'
s compensation claims in a timely and efficient manner. Oversaw the outstanding
business efforts of six claim adjudicators involved in legal aspects and ongoing
communication between internal and external stakeholders.
Manulife, Retail Long Term Care, Boston, Massachusetts (2005 to 2008)
Senior Claims Administrator (2007-2008)
Involved self in all aspects of the claims process by administering new claims f
or long term care and ensuring the timely and efficient opening of accounts. Add
ressed issues prior to escalation and ensured accurate payments by guaranteeing
outstanding service from in-house social works and medical assessors.
Claims Analyst (2005-2007)
Processed payments for 400 claimants by ensuring outstanding service at all stag
es of the process including resolving issues of HIPAA and Medicare, providing in
formation on insurance benefits and claim status, and answering various inquirie
s in a timely manner. Utilized outstanding knowledge of claims process to interp
ret policy provisions and determine benefits payable.
THERESA GRANT PAGE 2
Robert Half/Accountemps, Boston, Massachusetts (2004 to 2005)
Temporary Accounts Payable Jobs
Drove the success of key businesses including H&R Block Tax and Aetna Dental.
Golden Three Management Company, Boston, Massachusetts (1998 to 2003)
Administrative Assistant/Office Manager
Provided outstanding assistance to management involved in running three liquor s
tores and a management
company by overseeing payroll, accounts payable and receivable, and billing for
all stores. Developed expertise in all human resources functions by ensuring cli
ent and vendor service that meets and exceeds expectations.
PREVIOUS PROFESSIONAL EXPERIENCE
Bain and Company/Oechsle International Advisors, LLC., Boston, Massachusetts (19
95 to 1997)
Accounts Receivable
John Hancock Financial Services, Boston, Massachusetts (1987 to 1995)
Analyst
EDUCATION
Gibbs College, Boston, Massachusetts
Associate of Applied Science in Business Management
John Hancock, Boston, Massachusetts
Certificate for Staff Development Program (40 Courses)
TECHNICAL EXPERTISE
* Pyramid Program
* Microsoft Office
* Platinum System Custom Program
* CODA/UTE Accounting Programs
* Lotus 1-2-3
* PageMaker
* Transcription
* Speedwriting
* AccPac for Windows
* BPI Accpac for Windows
* Life-Pro claim Computer System