Terry A.

Owens
12214 Lauren Way, Fayetteville, GA 30215
Cell: 404.567.1660 / Home: 404.759.8456
Email: toa36a44@westpost.net
CAREER OBJECTIVE:
Seeking a position that I can utilize my leadership, managerial and technical sk
ills to further the goals of a progressive company.
Department of Defense - Top Secret Clearance
TECHNICAL SKILLS:
Personnel Management / Project Management / Call Center Management
Help Desk Management / Telecommunications / Data Center Management
CERTIFICATIONS:
MCSE / A+ / Certified Call Center Manager / Certified Help Desk Manager
Lean Six Sigma Black Belt
EDUCATION:
B.S. in Computer Science and a B.S. in Computer Information Systems, Grambling S
tate University
PROFESSIONAL EXPERIENCES:
Director, Systems Automation and Communication Division 2004 - Present
Lieutenant Colonel, U.S. Army - First Army HQ - Forest Park, GA
* Directed and managed over 25 personnel responsible for planning, coordinating,
validating, and purchasing of over 30 million dollars of communications and IT
equipment, ensuring automations resources were available for mobilized National
Guard and Reserve Component forces in support of the Global War on Terrorism.
* Coordinated and developed a IT and communication Memorandum of Agreement (MOA)
between Network Enterprise Center and First Army HQ
* Team conducted software/hardware install, troubleshoot, and component repair o
f over 15,000 desktop/laptop/server systems and 5,000 printers.
* Establish and maintain liaison with subordinate Theater Support Team, Training
Support Divisions/Battalions and Directors of Information Management (DOIM) per
sonnel at local mobilization installations.
Operations Director 2001 - 2004
Spherion Corporation - Hewlett Packard - Atlanta, GA
* Directed and managed 9 Regional Service Delivery Managers and 211 employees th
at included a multifaceted group that included Unix & NT System Engineers, Help
Desk Analysts, Field Technicians, and Media Handlers.
* Responsible for a regional operational P&L budget of $6.8M.
* Project Manager for all assigned upgraded services related to the Statement of
Work (SOW) and Service Level Agreements (SLA).
* Implemented Performance Value Improvement Programs and Quality Improvement mil
estones.
* Mentored several staff members that included Service Delivery Managers, Superv
isors and Team Leads on policies and procedures, conflict and time.
* Management, documentation, disciplinary actions, SLA review, metrics gathering
, performance management for the engagement and team building.
Information Operation Support Officer 2000 - 2004
Major, U.S. Army - Information Operations Center - Adelphi, MD
* Adjutant/Personnel Officer, responsible for 95 US Army Reserve personnel.
* Conducted mission and training support, and contingency operations in order to
meet deployment and mission requirements.
* Integrated technical training operations to meet mission, enemy, troop, terrai
n, time and civilian requirements.
Service Delivery Manager 2000 - 2001
Spherion Corporation - World Bank - District of Columbia
* Managed 24 Field and Bench Repair Technician providing Desk-Side Maintenance S
upport.
* Administered the assembly, installation, troubleshooting, and component repair
of over 26,000 systems and 10,000 printers.
* Conducted monthly and quarterly briefings on metric reviews, hardware repair t
rends and proactive problems management.
Systems Automation Manager 1999 - 2000
Captain, U.S. Army - Defense Intelligence Agency - Arlington, VA
* Over saw the maintenance and integration of the Defense Intelligence Agency's
(DIA) international contingency communication systems.
* In charge of the training, testing and the evaluation of 24 U.S. Embassy perso
nnel world-wide on the operational use and maintenance of 180+ Network Communica
tion Satellite (INMARSAT) systems and 45 Data and Imagery Collection Suites.
Project Manager 1998 - 1999
Captain, U.S Army - Pentagon Single Agency Manager - Arlington VA
* Regulated the planning, development, and implementation of Service Level Agree
ments (SLA) between the Single Agency Manager (SAM) and its outside vendors.

Chief, Systems Engineering Division 1996 - 1998

Captain, U.S. Army - Pentagon Single Agency Manager - Arlington, VA
* Lead a team of 19 EDS Systems Engineering contractors and 8 government personn
el in day-to-day support of 100+ Windows NT Mail Servers assigned to the Office
of Secretary Defense, Joint Chiefs of Staff, Headquarters U.S. Air Force, and th
e office of the Single Agency Manager.
* Directed the procurement, configuration, installation, and maintenance of over
500+ U.S. Air Force Pentagon Communication desktop computers.