ARTHUR I.

WOLETZ
78-42 268th Street, Floral Park, New York 11004
718-347-0561
awoletz45@yahoo.com

~ OFFICE MANAGER ~
Highly-focused and dedicated professional eager to pursue a challenging position
that would effectively utilize superior office management, analytical and probl
em solving skills, along with broad knowledge in customer service and organizati
onal leadership. Possess strong ability to work and make decisions independently
while prioritizing, managing, and performing multiple tasks. Known for high deg
ree of professionalism and ability to maintain confidentiality. Demonstrate good
judgment with a sense of urgency. Proficient in Windows, Word, Excel, Access, M
AS90, and EDI.

Key strengths include:

- Office Management
- Bookkeeping
- Shipping and Merchandising
- Customer Service
- Traffic Management
- Leadership and Mentoring

PROFESSIONAL EXPERIENCE

Office Manager ~ ALCONOX ~ White Plains, NY 1981-2010

Assumed full responsibility in managing overall office functions for industrial
detergent manufacturer, providing superior service to major corporate clients, s
uch as Thermo Fisher Scientific, Yum Brands, Hitachi, and Cardinal Health.
Operations and People Management
- Guaranteed smooth flow of operations and maximum efficiency by conductin
g continuous follow up and phone call of every transaction
- Streamlined trading relations with some vendors by developing an EDI sys
tem, which increased productivity and reduced procurement time and costs in orde
ring and payment processes
- Utilized superior organizational skills in managing Outlook calendar to
monitor future orders and process shipment
- Provided effectual motivation to staff in maximizing productivity by pla
nning and organizing workloads, establishing priorities, and meeting deadlines
Account Administration
- Successfully negotiated optimal rates with suppliers and transportation
companies
- Firmly monitored accounts that have not been invoiced, which led to a fa
ster processing of payments and higher profitability
- Led efforts in significantly reducing accounts payable by diligently and
aggressively collecting past due accounts by communicating with clients through
phone, e-mail, and fax
- Proficiently monitored open orders and invoices using MAS90 accounting s
oftware
Customer Service and Satisfaction
- Executed outstanding problem solving skills in providing prompt resoluti
on to customer issues that resulted in establishing goodwill and increasing repe
at business
Ordering and Shipment
- Demonstrated exceptional performance in tracking the flow of merchandise
globally as well as in handling the coordinaà ¬tion of rush shipments and crisis situa
tion
- Ensured safe and timely delivery of shipments by strictly monitoring pro
duct distribution operations with purchasing, warehouse, and shipping department
- Played a lead role in the elimination of mistakes in all phases of shipp
ing operations, reducing expenses and enhancing profitability
- Pivotal in the establishment of a highly organized system of tracking sh
ipments from receipt of order through shipment

EDUCATION
Coursework in Business Administration
BARUCH COLLEGE, CITY UNIVERSITY OF NEW YORK ~ New York, NY