Tracy S Jones

17466 SW Chris St
Beaverton, Or 97007
971-344-1892 (Cell)
Skills:
I possess outstanding writing and verbal skills. I am detailed oriented and org
anized. I have exceptional customer service skills and I am able to multi-task
many job functions while maintaining excellent client relationships. I am profi
cient in Microsoft Office products. I am seeking a position in the information
technology field. I am currently attending college to obtain my bachelors in i
nformation technology.
12/05 - Present
Part-time employment: Publisher's Assistant and Veterinary Assistant.
05/03 - 05/05 US Bank (Portland, OR)
Lotus Notes Administrator
* Domino server administration for more than 30,000 internal users.
* Upgraded from release R5 to R6.
* Implemented Lotus Notes application changes, created user accounts, maintained
ACL's and ensured mail routing and delivery.
* Database replication and restoration.
* Desktop configuration, installation, upgrade and maintenance of third party so
ftware.
* Created and maintained departmental documentation.
05/01 - 05/03 Lockheed Martin (IT Outsourcing Nike Corporation) (Hillsboro, OR)
Senior Application Engineer
* Team leader for Nike sports equipment Lotus Notes application account.
* Managed application support team issues and cross training.
* Created and maintained departmental documentation.
* Project management; supervised project plans.
* Led customer meetings to discuss new business opportunities.
* Created proposals.
06/00 - 05/01 MODIS (Contractor for US Bank) (Portland, OR)
Lotus Notes Administrator
* Domino server administration for more than 30,000 internal users.
* Upgraded from release R5.02a to R5.03.
* Implemented Lotus Notes application changes, created user accounts, maintained
ACL's and ensured mail routing and delivery.
* Database replication and restoration.
* Desktop configuration, installation, upgrade and maintenance of third party so
ftware.
* Created and maintained departmental documentation.
03/85 - 12/99 Texas Utilities, ENSERCH Corporation, Lone Star Gas (Dallas, TX)
System Administrator
* Created and maintained user accounts.
* Domino server implementation and maintenance.
* Supported interdepartmental Notes application databases as well as creating ne
w Notes databases for the production environment.
* NT and Novell LAN administration for multiple domains supporting more than 15,
000 clients on more than 350 servers.
* Created RACF user ids and RACF groups and accesses on an IBM OS/390 environmen
t.
* Converted PROF email clients to Lotus Notes.
Technical Support Analyst
* Second and third level support for 3000 + clients of all computer hardware and
software.
* Specialized in the support of Lotus Notes client and administration, word-proc
essing, spreadsheets and graphics.
* Configured and installed client hardware and peripherals.
* Executive support for ENSERCH and its subsidiary companies.
Client Systems Specialist
* Primary interface and first level support for 3000 + clients.
* Executive support for ENSERCH and its subsidiary companies.
Administrative Assistant
* Automated and maintained divisional budgets for the corporation.
* Ordered and scheduled the installation and maintenance of all mainframe equipm
ent.
Computer Operator
* Scheduled and verified all mainframe jobs using tape mounts, printer and card
readers.
* Monitored the mainframe environment.
Training:
Lotus Notes Administration I and II, Application Development I, Script, Beyond B
asics, Notes Basics, Mobile User and Power User
A+ Microcomputer Service and Support Certification
Windows NT Security
Windows 95
RACF Administration
Multiple Customer Service and Time Management seminars
References available upon request