Lori Kay Jones-Strong

Currently signed on for completion of CBSPD training and testing. I expect to be

certified no later than February 2011. I am seeking entry level employment / ha
nds-on training with accredited healthcare provider with the intention of long t
erm, permanent employment.
Summary of qualifications
Throughout my employment history I've maintained successfully, work that require
s many transferable skills. My years in the Healthcare Industry required constan
t awareness of surroundings, detailed charting, precise and consistent note taki
ng and monitoring of patients situations. Working with the medically frail and d
evelopmentally disabled offered rewarding challenges and lessons applicable to m
any areas of daily life. It also involved long hours on ones feet, lots of heavy
lifting, compassion and courtesy, and a cool head under extreme circumstances.
While working as a licensed Property and Casualty agent in Oregon, the bulk of m
y employ required consistent, timely, and exact note taking, customer service, a
s well as various office duties. Both of these industries require strict adheren
ce to rules of privacy and confidentiality.
I have many years experience working with the frail elderly and especially those
with Alzheimer's Disease and Parkinson's. Part of these years I work in an adul
t day center developing and directing active and passive activities, as well as
completing required documentation and continuing education hours. I developed ma
ny good relationships with therapists of music, art, massage, and pet therapists
as well.
I haven't worked in any field that did not require joint efforts, multidisciplin
ary teams, and teamwork. Being employed in the healthcare field requires passin
g background checks and supplying supporting references, both of which I can rea
dily do.
Employment
September 2008-March 2010
Local office of a nation wide DME / Respiratory / Oxygen Company
Customer Service including phones, deliveries, billing, cash sales, insurance ve
rification, and all office duties as required including, but not limited to, fil
ing, order entry, invoicing, inventory, shipping, and routing.
July 2 2008-Temp Service
Barrett Business Services
Temporary Employee for Northwest Natural Gas / Meter Reading
This temporary assignment required learning to read numbered dials from right to
left quickly, entering the information into a computerized hand held device and
maintaining an accuracy rate of 99% or better, walking six to ten miles a day a
t a fast pace so as to read 500-1200 meters a day. Some responsibilities include
d driving and maintaining company vehicle, locating routes and deciphering direc
tional codes, working in adverse weather and terrain, gaining access to and loca
ting meters on personal property of others while maintaining their privacy and s
ecurity. This assignment ended on July 25.
May 2004-May 2007
Oregon Licensed Property and Casualty Producer
Farmers Insurance and Financial Services-Various Agents
All aspects of Property and Casualty sales, service, and maintenance of accounts
. General office duties including, but not limited to, use of office equipment,
computer skills, billing, mailings, customer service.
Refer to Jerry Enders Farmers Insurance 503 294 9274
September 2003-April 2004
Billing Representative/Customer Service Representative
Neighborcare Pharmacy
Calculate and produce accurate and concise billing statements for multiple long-
term care facilities and private party customers. Updating accounts to include p
roper insurance billing information and customer contact information. Maintain f
iles, documentation, and records of purchasing for accounts. Answer customer que
stions and address concerns often problem solving 'on the fly' while adhering to
strict rules and guidelines. General office duties and letter writing, as well
as copier, fax, and postage meter machines.
I left company as they were moving the billing department to California and I wa
s unable to transfer.

June 2001-March 2003

Lead Staff/Office Support & Life Enrichment Specialist
Multnomah County Employment/Alternatives to Employment Program
Albertina Kerr Centers 722 NE 162nd avenue, Gresham, Oregon
As Lead Staff/Office Support my duties included scheduling activities for people
served, ensuring proper staff/client ratio, reviewing documentation checking fo
r accuracy, cross referencing, and completeness, completing and reviewing incide
nt reports, maintaining files, handling of programs' petty cash as well as clien
ts' personal funds, maintaining and updating central records and physicians' ord
ers, contact with group home managers and county case workers as needed. Coordin
ating transportation, monthly safety and sanitation reviews and reports, driving
a 17 passenger van with wheelchair lift, and assisting up to three managers as
needed or assigned. This position requires great time management, organizational
, and multi-tasking skills.

September 1998- May 2001

Office Support / Activities Assistant Director / CNA - Providence Glisan Street
Adult Day
Center

As an office assistant my duties included accounts payable, program's petty cash

,
as well as general office duties such as filing, phones, letters, scheduling, pu
rchasing
supplies, and updating records.
As an activities assistant I would plan and direct in-house activities, arts & c
rafts,
entertainment, field trips, and exercise programs for the frail elderly that att
ended.
I was also responsible for documentation of all activities and level of particip
ation for
each individual served. My position included acquiring donated goods and service
s
from public and private sources and contact with clients' servers, physicians, a
nd
Caseworkers.

Historical Employment Experience 1984 to September 1998

For several years I've successfully obtained work through agencies
requiring knowledgeable, skilled personnel to fill the immediate needs of
facilities including Intermediate, Skilled, and Rehabilitation facilities,
Long and Short Term Care facilities, as well as Hospice, Adult Foster
Care, Adult Day Care, and Private Duty Care environments. In addition to
the basic care duties, these positions require a commitment to quality,
accurate, detailed, and thorough documentation, a keen sense of
observation, and an ability to learn particular processes and procedures
'on the fly'. Successful agency personnel also possess the ability to work
unassisted and are available and ready to work on short notice.
Adaptability, reliability, flexibility are key components in these environments.
Education
Received High School Equivalency as well as 18 years as Certified Nurses Assista
nt, certified in Oregon through the Board of Nursing. After leaving healthcare,
received Oregon License for Property and Casualty Insurance. I also attended Por
tland Community College, Rockwood Branch, in 1985, successfully completing cours
e training in Principles of Business Management. In 1987-1988, I completed a nin
e month course in computer applications through Computer Career Institute.
REFERENCES
Kerith Vance 503 252 7183
Katina Wood-Farmers Insurance 503 294 9274
Sheri Rack - Retired- Albertina Kerr Centers - District Manager - Employment / A
TE
(971) 219-5387 Assisted Living Department
Kathie Reed- 503 639 3795
Jennifer DeManty 360 773 0095