ERIC SCHMUCKER

607 W. Country Estates Avenue

Gilbert, AZ 85233
602.980.7245 esa71cd4@westpost.net

SUMMARY
Inventory Coordinator / Electronic Technician with 10+ years performing repairs
on cellular equipment. Received several Employee Of The Month awards for consist
ently resolving major account equipment difficulties in an expedient manner. On
a regular basis, repair home appliances and swimming pools for family and frien
ds. Implement creative solutions using best cost strategies. Analytical, organi
zed and mechanically inclined. Established success in increasing customer satis
faction by having lowest repair re-return rate in West Region. Have "Fix It Rig
ht First Time" work ethics. Excellent problem solving and interpersonal skills.
Go-getter that is attentive to details and instructions. Possess strong commi
tment to team environment dynamics with the ability to contribute expertise and
follow leadership directives. Recently completed Sterile Processing and Distrib
ution courses which covered sterilizing medical equipment. Also passed CBSPD nat
ional certification exam.
Areas of expertise
* Electronic Troubleshooting * Operational Procedures and Practices
* Training, Individual and Group * Customer and Client Services
* Inventory Control
EDUCATION
Sterile Processing University (completed SPD courses)
Electronic Engineering AAS, Stark State College, North Canton, OH
CERTIFICATIONS
CBSPD
Sterile Processing and Distribution (SPD)
BLS (Basic Life Support)
Level II Cellular Phone component repair (Nokia, Audiovox, Kyocera and LG)
Level III Cellular Phone component repair on Motorola Products
Operation of Motorola 800MHZ Cell Simulator Test Equipment
PROFESSIONAL EXPERIENCE
VERIZON WIRELESS / ALLTEL COMMUNICATIONS Tempe, AZ Nov 1994 - Dec 20
09
Repair Analyst II Jan 2006 - Dec 2009
Performed electronic and cosmetic cellular phone repairs. Part of Quality Assura
nce team that analyzed common cellular phone malfunctions and worked with vendor
s for solutions. Supported retail store staff in West Region (175 stores) on al
l repair processes. Ordered / managed all loaner and warranty replacement cellu
lar phones for stores. Maintained lowest inventory costs among company's four r
egions.
* Created and implemented daily repair procedures that increased staff productiv
ity by 15%
* Saved company thousands of dollars a month, by purchasing used parts to repair
loaner phones that customers use, until theirs is repaired.
ERIC SCHMUCKER esa71cd4@westpost.net PAGE TWO
VERIZON WIRELESS / ALLTEL COMMUNICATIONS (Continued)
Lead Bench Technician Nov 1994 - Jan 2006
Performed level I - level III cellular phone component repairs. Exceeded establ
ished department productivity goals 90% of the time through development / implem
entation of best practices. Successfully interacted with customers to generate
repeat and referral business. Provided training and coaching to other technician
s. Ordered parts, supplies and managed inventory.
* Collaborated with key members of service and information technology department
to develop and implement a new repair tracking program that was used throughout
the company.

Hobbies - Weightlifting, archery and repairing electrical equipment.