AMY GRIFFIN

7005 Russell Curry Road * Arlington, Texas 76001

817-992-0346 * aga93ef6@westpost.net
MANAGEMENT PROFESSIONAL
Conscientious, results-driven management professional with extensive experience
impacting corporate performance with comprehensive operations and administration
leadership in various business environments. Directs all daily office functions
, providing specialized services along with required tasks such as accounting, b
udget planning and management, as well as human resources. Excels at operations
redevelopment and productivity process improvements. Provides exceptional custom
er service, addresses all issues, and collaborates with multiple departments, in
cluding sales, purchasing and inventory in delivering superior business results.

Leadership * General Management * Organization * Training * Program Restructuri

ng * Business Plan
Human Resources * Budgets * Forecasting * Inventory Management * Administratio
n * Accounting
Customer Service * Payroll * Accounts Payable / Receivable * Process Improvement

PROFESSIONAL EXPERIENCE
Career Note: Served as a Substitute Teacher at CHILDREN'S UNIVERSITY and in vari
ous volunteer positions from 2006 to 2010. Details upon request.
WHATCHAMACALLIT FASHIONS, Fort Worth, Texas * 2005-2009
A women's retail clothing outlet.
Office Manager: Charged with the redevelopment of all office operations and inve
ntory programming. Performed office administration, personnel training and custo
mer service in collaboration with the sales team. Led human resources activities
and managed accounts payable. Drove business plan and budget development in col
laboration with storeowners. Owned responsibility for merchandise inventory, acc
ounting activities, customer service, payroll and procedure implementation.
Major Achievements:
* Optimized time and productivity of merchandising functions by effectively impl
ementing the Retail Pro Inventory system.
* Set up and utilized QuickBooks and the company accounting program.
Career Note: Voluntary sabbatical taken from 2002 to 2005 to devote to full-tim
e childcare.
T.G STEEL, INC., Mansfield, Texas * 1994-2002
A steel fabrication company.
Office Manager: Delivered all office administrative functions such as accounting
, customer service and payroll. Addressed all incoming inquiries. Oversaw owners
hip's scheduling and appointment calendar. Cooperated with the purchasing depart
ment, and tracked job progress and productivity. Input appropriate invoice data
for payouts. Prepared, completed and distributed new job contracts. Maintained f
iles for all departments. Utilized QuickBooks Pro for accounting functions.
Major Achievements:
* Implemented new procedures that improved efficiency and productivity.
* Expedited part orders for shop use.
* Executed take-offs for job bids and proposals.
* Implemented a new, highly efficient accounting program.
continued...
AMY GRIFFIN * Page 2 * aga93ef6@westpost.net

WORTH EQUIPMENT PARTS & COMPANY, Mansfield, Texas * 1994

A builder of automotive lifts.
Administrator: Led business office operations, including accounts payable and re
ceivable, payroll and customer service while acting as the company receptionist.
DAVE GEORGE INSTALLATION, Huntington Beach, California * 1992-1993
A subcontractor providing installation services for blinds companies.
Office Manager: Drove operations and administrative functions, including order t
aking and installation scheduling. Oversaw billing, accounts payable, payroll an
d customer service functions. Addressed customer inquiries and issues. Conducted
interviewing and hiring, and implemented administrative policies and procedures
.
Major Achievements:
* Improved time management and productivity with the development of highly effec
tive policies and procedures that augmented staff skills.
EMNET, INC., Garden Grove, California * 1989-1992
A security and protection company.
Operations Manager: Provided new job and repair leadership for the service depar
tment. Gathered all necessary documentation from customers and installers, and p
repared reports and spreadsheets. Developed a checklist process in support of sa
lespersons, vendors and customers. Led training sessions for telemarketing. Spea
rheaded new service department start-ups, trained operations managers and admini
strators while assisting in service department operations.
Major Achievements:
* Facilitated improved time management and productivity with the development of
highly effective policies and procedures that augmented staff skills.
* Led the department in achieving installation goals, and generating revenue for
system operations.

Career Note: Additional position as Accounting Manager for LEWIS COMPANIES, INC.
in Grand Praire, Texas. Details upon request.

EDUCATION
Bachelor of Business Administration in Management
The University of Texas, Arlington, Texas

COMPUTER COMPETENCIES
QuickBooks Pro 2009* Microsoft Office Suite * Retail Pro P.O.S
Inventory Programs