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Applications Support Specialist, Applications Support Analyst, Database Administrator with 13 years experience looking for a Direct Contributor position.
Applications Support Specialist, Applications Support Analyst, Database Administrator with 13 years experience looking for a Direct Contributor position.
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Applications Support Specialist, Applications Support Analyst, Database Administrator with 13 years experience looking for a Direct Contributor position.
Авторское право:
Attribution Non-Commercial (BY-NC)
Доступные форматы
Скачайте в формате TXT, PDF, TXT или читайте онлайн в Scribd
PO Box 223, West Grove, PA 19390 (610) 268-5386 / dw63c916@westpost.net
PROFESSIONAL SUMMARY: * 13 years experience as an Application Support Specialist, Software Support Ana lyst, Billing Systems Analyst, Research Administrator and Customer Account Execu tive working for Amdocs and Comcast. * Proven ability to manage complex application support, software support, billin g and research activities with a consistent track record of meeting or exceeding all performance based objectives. * Experienced in a broad array of business support functions focusing on data ma nagement, user training, special project administration and conversion processes . * Additional areas of expertise include but are not limited to management level report development, billing platform upgrades and workflow optimization. PROFESSIONAL WORK HISTORY: 1/10 to Present Application Support Specialist, Amdocs, West Chester, PA Provide data center end-user phone support to resolve software related proble ms, act as the primary contact for third party ID creation and track new use r adds to AMSS. Train end users in third party software applications, provide on-site field s upport and produce monthly management reports as requested. Coordinate special projects/software releases, maintain working knowledge of all software enhancements and conduct software training classes as necessar y. Support external vendors in all new software testing/implementation procedure s and perform research on software enhancement requests. 7/07 to 12/09 Software Support Analyst, Comcast, West Chester, PA Provided data center end-user phone support to resolve software related probl ems and handled special projects including rate increases/auto rate changes, message selects, tax increases, late charges and business number changes. Initiated addressable support procedures that included ANI, ARU, OLVQ and Box Drivers and assisted with Corp Merges, Corp Splits and Cycle Split implemen tation. Other duties consistent with those described above. 3/03 to 6/07 Billing System Analyst, Comcast, New Castle, DE Supported Amdocs billing platform with emphasis on rate code creation, messag e selects, sum code requests, reporting center adds/changes and adjustment c ode adds/changes. Processed type 30 rate increases/complex rate increase runs, participated in tax audits/changes, billing conversions, normalizations, standardizations an d billing platform upgrades. Consulted with the data center to resolve billing problems in addition to cre ating/maintaining user ID's, passwords, tech numbers and sales numbers. Compiled and distributed daily, weekly and monthly SQL server/data warehouse reports and provided support to regional data warehouse users as necessary. Assisted with loading/running monthly PPV events through PPV Event Scheduler. DAWN WALLS Page 2
5/99 to 3/03 Research Administrator, Comcast, New Castle, DE
Identified and researched billing database discrepancies, expedited workflow and provided point of contact support to customers and vendors. Consulted other departments on new data implementation procedures, provided s pecial project support and produced management level reports as requested. 8/97 to 5/99 Customer Account Executive, Comcast, New Castle, DE Resolved customer technical issues, recorded customer information/inquiries, researched service and equipment problems and processed customer payments. EDUCATION: 2006 A.A. in Business Administration, Western International University