MONICA ALVARADO

1732 Old Generals Highway ï‚— Annapolis, MD 21401

C: 410-980-6463 ï‚— malvarado73@gmail.com
Entrepreneurial executive who thrives in start-up or turnaround situations.
Consistently recognized as an exceptional performer and promoted quickly.
Professional Summary: Broad-based experience includes IT, project management and
business general management. Succeeded in every role to date from IT leadership
with Fortune 100 corporation, to starting family-run business from the ground u
p. Recognized for leadership abilities – specifically the ability to lead employees
towards a strategic vision and coach them to exceed expectations. Talent for mob
ilizing people across functions and organizations in pursuit of shared goals.
Personal Traits: Passionate, determined, organized, caring, collaborative, hones
t, intuitive, results-driven
Extracts from selected LinkedIn testimonials:
“One of the smartest and most capable people I know†…“a natural leader who combines o
people skills with business savvy†…“always goes the extra mile to exceed expectationsâ€
extremely organized and dedicated.†See more at www.linkedin.com/in/monicaalvarado
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AREAS OF EXPERTISE

• Strategic Planning/Execution

• Leadership & Team Building
• Relationship Management
• Business Process Reengineering • Global Team Leadership
• Budgeting / Cost Reductions
• Business Analysis
• Project Management • Technology Integration
• Standards Compliance
• Efficiency Improvements
• New Business Start-up
PROFESSIONAL EXPERIENCE

ATT (Formerly USi), Annapolis MD 2007 – Present

Director, Project Management
Originally hired as a senior manager but promoted within only 6 months and then
again after 18 months. Now lead global team of 60+ senior project managers and o
versee 130 engineers on 3 continents with accountability for delivering the infr
astructure for client solutions (networking, storage, server, database etc.). Ov
ersee 100+ concurrent projects impacting over $1 billion in revenue. Successfull
y handled 230% increase in workload while reducing overhead by 10%.
• Transformed demoralized and somewhat ineffective project management team into hi
gh-performance group, boosting efficiency 17%, by standardizing processes and re
structuring teams/responsibilities. Subsequently established first formal Projec
t Management Office (PMO).
• Cut costs 10%, while maintaining high quality, by expanding offshore team locate
d in India and successfully transitioning lower-level and transactional work to
that offshore team.
• Played key role in reducing defects 38% and improving on-time delivery rates 36%
- initiated and conducted comprehensive quality assessment that resulted in fo
rmation of ‘tiger team’ to address issues.
• Improved employee morale 17% (as measured by internal employee satisfaction surv
eys) through implementation of formal training, mentoring and support systems fo
r all team members.
MONICA ALVARADO
C: 410-980-6463 ï‚— Malvarado73@gmail.com
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INDEPENDENCE HOME CARE, Annapolis MD 2005 – 2007
Managing Partner & Co-Founder
Provided day-to-day oversight and support to family elder-care business with pri
mary focus on marketing, business development and human resources.
• Played leading role in strategic plan and execution that resulted in company bea
ting first year revenue goal in only 8 months.
• Developed brand identity, marketing strategy, and strategic alliances that boost
ed lead generation 100% within 90 days of joining the organization.
INGENIUM, Upper Marlboro, MD 2001 – 2005
Director, Corporate Information Systems (2005)
Senior Project Manager (2003 – 2005)
User Experience Strategist (2001 –¬ 2003)
Initially hired to lead web design projects for this IT consulting firm. Promote
d within 2 years to senior project management role, and then earned second promo
tion to lead all corporate information systems.
• Developed business case for new role heading up IT and earned promotion to take
on the role. Upgraded and migrated the entire infrastructure, improving function
ality and reliability by 25%.
• Created, implemented and managed centralized knowledge management and collaborat
ion system (incorporating a SharePoint Intranet portal) that dramatically improv
ed the organization’s ability to quickly respond to client issues or project challen
ges.
• Project-managed multiple large-scale web redesign projects with budgets of up to
$500,000 and teams of up to 20.
• Served as member of ISO Quality Assurance Council and process owner of the proje
ct management process, provided hands-on support, knowledge and expertise to ach
ieve ISO certification.
Additional Experience: Webmaster for eOriginal (2000 – 2001); Web Designer for Price
Waterhouse Coopers (2000); Web Designer for Acuity Technologies (1999 – 2000); Contr
act Technical Writer for Litton PRC and Booz-Allen Hamilton (1997 – 1999).
Military Career: Intelligence Analyst with US Air Force (1991-1997) – Held TS/TSCI c
learance.
PROFESSIONAL DEVELOPMENT
Earned 60 credits towards Bachelor’s degree (studies at University of Phoenix)
Attended 9-month Leadership Anne Arundel training program
Numerous additional professional development seminars, classes and conferences i
ncluding speaking at Women in Technology event (2009) and at the 2004 Content Ma
nagement Conference.
Affiliations:
YWCA Annapolis and Anne Arundel County, Board Member, 2008 – Present
Women In Technology, 2008 – Present
USi Connects, Board Member, 2007 – 2008
Annapolis Striders, 2008-Present