CYNTHIA JANECEK

7113 REGAL ROAD

MCKINNEY, TX 75070
PHONE: 972-540-5727
CELL: 408-593-0235
EMAIL: cjaad220@westpost.net
SUMMARY
Extensive background & successful history in Radiology, DICOM, Technical skills,
& troubleshooting with expertise in Radiology to assist in understanding custom
er needs. Met and exceeded expectations through following & evolving processes,
assisting other team members, and continual
support of internal & external customers. Consistently show attention to detail
from the customer's vantage point by bringing in personal experiences to relate
to client needs. Perform in all capacities in order to show caring and concern
for customers and the quality of services & products. Customer
first!
LICENSES* ARRT #188883
* Certified Radiologic Technologist #RHM46492
* Certified Medical Radiologic Technologist #27811
* Magnetic Resonance Imaging License
* Computerized Tomography License
* Mammography License
* MCP (Microsoft Certified Professional)
Operating Systems:
> Unix
> Macintosh
> Microsoft XP
> Microsoft 200
> Microsoft NT
> Microsoft 98
Software Skills:
> Microsoft Office Suite
> Adobe FrameMaker
> Adobe Acrobat
> Visio Professional
> Internet Explorer and Netscape and E-mail applications
PROFESSIONAL EXPERIENCE
StatGroup, LLC, Owensboro, KY
Feb - June 2010
MRI Technologist
Hospital worked at:
VA North Texas Healthcare System - Dallas
* Operation of Siemens Magnetom Avanto Syngo platform MRI 1.5T.
* Operation of Siemens Magnetom Sonata Syngo platform MRI 1.5T.
* Operation of Siemens Magnetom Vision Syngo platform MRI 1.5T.
* Operation of Agfa Web1000 v4.1
* Operation of Vista CPRS v1.0.27.90 & Vista CRT v5.2.0 (VanDyke)
Philips Medical, Foster City, CA 2007
- 2009
Customer Advocate
* Analyzed and resolved customer issues in a timely fashion contributing to the
retention of customers.
* Followed up on issues with customers via conference calls to address remaining
concerns or close escalated customer tickets.
* Understood customer clinical workflow requirements in order to prevent or assi
st with any future troubleshooting issues.
* Maintained an accurate customer account history and manage open issues by prio
ritizing issues according to degree of severity, priority type (FDA to customer
education), escalated service issues.
* Maintained customer relationships by scheduled conference calls or site visits
.
* Followed documented processes and make recommendations for new processes to en
sure workflow or upgrades are efficient and accurate.
* Acted as the customer's advocate ("Voice of Customer") regarding improving pro
duct knowledge,
tech support issues, or any other needs.
* Act as the "Voice of Philips" by scheduling software upgrades, ordering hardwa
re, recommending
changes in contracts, and interpreting company policies for customers.
* Maintain a current list of contact information for each customer site in case
of any major issue.
* Manage product upgrade notifications effectively - namely iSite PACS system -
in order for customers to have most recent software version.
* Facilitate the coordination of software and hardware upgrades and updates.
* Maintain an accurate record of customer interfaces and integrations to communi
cate with other departments throughout company.
* Facilitate & track project management requirements - hardware expansions, new
interfaces,
upgrades. Examples are:
o Successfully relocated customer data center from one city to another. First t
ime ever done within company.
o Volunteered to manage other Customer Advocate sites during a leave.
o Mentored new/existing project team members.
* Monitor customer storage requirements and other architectural needs, such as n
ew hardware, to ensure successful site growth.
SUPERIOR MEDICAL STAFFING, Dallas, TX
2007 - 2010
MRI Technologist, [Clinic owned by Advanced Imaging Resources (AIRCO)]
McKinney Open MRI McKinney, TX
* Operation of Hitachi 0.3T version V4.5U
* Operation of Fusion RIS (Merge eMed) v3.02.0013
* Operation of NovaPACS Administration Console v6.0.197.0
INVICTUS MEDICAL SOLUTIONS, Dallas, TX
2006 - 2007
MRI Technologist (Clinic owned by MedTel International Corporation)
Wide Open MRI Corsicana, TX
* Operation of Philips Panorama 0.6T Release 5.2
* Operation of Merge eMed - eFilm Workstation 2.1.2
* Operation of eRMS - enterprise radiology management system version 5.3 US, eRM
S Navigation
CLUB STAFFING, INC., Boca Raton, FL
May - Sept 2006
MRI Technologist
Hospital & Clinics worked at:
Trinity Mother Frances Health System, Tyler, TX
* Operation of Siemens Magnetom Avanto Syngo platform MRI 1.5T.
* Operation of Siemens Magnetom Espree Syngo platform MRI 1.5T.
* Operation of Siemens Leonard VD10B Syngo
* Operation of TDS Eclipsys series 7000 v2.4.0.0
* Operation of Fuji Medical system's Synapse Flexirad v3.0.0 MR -001, -002, -004
Health Park Plaza, Tyler, TX
* Operation of Siemens Syngo platform MRI 1.5T Mobile Trailer System
o Traveled to other clinics associated with Trinity Mother Frances Health System
. (Tyler, Lindale, Corsicana)
* Operation of Siemens Syngo platform MRI 1.5T Health Park Plaza stationary syst
em
STONEBRIAR MEDICAL IMAGING, Frisco, TX
2005
Staff MRI Technologist
* Operation of Siemens Syngo platform MRI 1.5T.
* Operation of VizteK PACS & RIS systems
Eastman Kodak/Cemax-Icon
(Fremont,CA & Dallas,TX Facilities)
1999-2005
DICOM V&V Engineer / Software Quality Engineer/Coordinator
* Past year was on 5 core teams for new products in the specialty areas, Mammogr
aphy, RT, Orthopedics, System 5, standalone workstations. Personally asked by h
ead of R&D because of my radiology background & expertise.
* 2003 completed the second highest total of connectivity's on the team, & one o
f the highest totals in a year for an individual in the group's history.
* Collected important data from OEM's to help in development of new products. He
lped make sales in the new specialty areas.
* Validations included working with PACS systems, Archives, workstations,DO, Cap
ture, & Print. Specialty in PACS arena.
* Trained team members to better understand radiology & display evaluations.
* Worked closely with Trade Trial (beta) sites for installations/validations.
* Internet testing in Kodak DICOM V&V lab with various OEM's.
* Traveled to customer sites for V&V connectivity/troubleshooting.
* Shortened test procedures in MRI/CT phantom scanning helped customer's time sc
hedule. Revised STP procedures for DICOM team both in US & Italy.
* Consistently increasing my knowledge of the DICOM standard.
* Worked closely with R&D, Sales, Marketing, Service Engineering, Technical Supp
ort Center, QA,
OEM's & customers.
* Took charge of the complete moving of the DICOM V&V lab from the Fremont facil
ity to the Dallas facility.
* Upon relocating to Dallas facility, took on the responsibilities of management
related issues during the move along with all related System 4 issues for the f
irst year.
* Coordinated site visits for installations/validations during the beginning of
the move to Texas. Coordinator for Fremont
OTHER PROFESSIONAL EXPERIENCE
SONY ENTERTAINMENT, Foster City, CA 1998
PC Tech Internship
SETON MEDICAL CENTER, Daly City, CA 1996 - 1998
MRI Technologist
REDWOOD CITY MRI, Redwood City, CA 1994 - 1996
SAN JOSE IMAGING CENTER, San Jose, CA
1995 - 1996
MRI Technologist
TRI-CITY IMAGING, Fremont, CA 1990 - 1995
Chief Radiologic Technologist
PENINSULA DIAGNOSTIC, INC., Burlingame, CA
1987 - 1990
MRI/CT Technologist
CAMINO MEDICAL GROUP, Sunnyvale Medical Center,
(Sunnyvale, CA)
1983 - 1987
Radiologic Technologist
EDUCATION
Associate of Science Degree in Radiology Technology, Foothill College,
(Los Altos Hills, CA)